I will always remember the accurate and…
Reviewed on 2021-04-17T12:23:48
I will always remember the accurate and timely support of the NordPass team (Specially Justin)
Lost my Master Password Account Reset Easily
Reviewed on 2021-04-17T08:25:37
Lost my master password for my nord pass account, my account was reset but if you made a recovery code (something I didn't)you wouldn't have to get your vault reset, customer service was very nice and helped me through everything. I would highly recommend for anyone looking for a free Password Mangerread more
I could not sign into NordPass.
Reviewed on 2021-04-15T23:33:49
I could not sign into NordPass. I kept getting the following message: "An undefined error occurred.If it persists please contact support."
It persisted, I contacted support.
The agent that helped me out was excellent. He was knowledgeable, calm, professional, and patient with my lack of skills and knowledge. I actually clicked the wrong thing at least twice while attempting to carefully follow instructions. One of those times I deleted NordPass. You can imagine the emotional chaos that followed as I envisioned all of my passwords going poofie. At the end of the day my NordPass is up and running once again―complete with all of my passwords!read more
Super kind and friendly support
Reviewed on 2021-03-29T20:21:47
The customer support agent was extremely helpful, logical, and kind! They helped me with my problemin a few short minutes.read more
Amazing and fast customer service
Reviewed on 2021-03-27T22:23:36
Talia was extremely helpful and answered all of my questions about plans and services and how they worked.She helped guide me to what was the best course of action for my situation to save the most money and get everything i needed.read more
NordPass has GREAT Customer Service!
Reviewed on 2021-03-26T18:18:46
In setting up my NordPass account I registered and set up the Master, then put the Recovery Key away for safekeeping.Then before starting I wanted to check some review sites regarding the safety of Password Vaults. I found that NordPass was highly recommended. Then when I went to use it I forgot the Master I set, then also couldn't remember where I stashed the Recovery Key. I was guided by the NordPass site to request a reset. Using the Customer Service chat I was assisted almost immediately with my problem, and was reset and back up with NordPass in no time lost. Great customer service is what this company is all about.read more
Reviewed on 2021-03-25T16:54:51
In general, it's quite useful and security seems to be in focus. However, it struggles on desktop when behind a proxy.I have to disconnect LAN, switch to guest WI-FI, turn off proxy, log in and then reverse it all when I'm at work. Looking forward to a more sustainable user experience in this regard ?
If you guys are looking for new features to implement, I'd suggest an easy way to periodically rotate passwords. Not that I don't trust the vault, but it's a good preemptive feature against leaks and ZD attacks. ?read more
My advisor Talia was excellent
Reviewed on 2021-03-25T15:21:52
My advisor Talia was excellent. Very knowledgable and helpful