Review (April 2024)
Novelkeys llc
10k
Estimated Revenue
779.65k
Website Visitors
3.8/5
Trustpilot Score
What are the monthly traffic metrics for Novelkeys?
6/mo Traffic Growth
-13.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
780k
Time on Site
2.3Mins
Pages per Visit
6.0
Bounce Rate
39%
How fast is Novelkeys growing?
Novelkeys has grown by 3.7% in the last 6 months according to SimilarWeb.
How do people interact with Novelkeys?
Last month, Novelkeys received 780k visitors who spent an average of 2.3 minutes on the website and visited 6.0 different pages per session. Overall, 39% of people bounce on the first visit.
How do people find Novelkeys?
293k people (38%) visit Novelkeys directly. 373.5k (48%) people search for them in Google. Whereas, 74.7k (10%) discover Novelkeys through Facebook, Reddit, and YouTube. 2.2k (0%) visitors come from Novelkeys's email newsletters. Finally, 808.5 (0.1%) people come from affiliates and or paid referrals.
Who uses Novelkeys?
Novelkeys's top market is the United States and they receive 447.9k (57.4%) people.Then the 2nd is Canada with 38.6k (5.0%).The 3rd is is Australia with 27.8k (3.6%).
Traffic Growth (last 6 months)
What do Novelkeys's customers say about them?
Review Score
3.8/5
Total Reviews
6
Info
NovelKeys5 Star
83.3%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
16.7%
Read reviews that mention
Sam
Great if you don't have any issues. Awful if you have issues
Reviewed on 2021-06-17T15:55:15
I've ordered in the past from NovelKeys, and it's been great. The problem I had was when I ordered their keyboard kit,and the board arrived with issues.
I contacted them, and they immediately insinuated that it was my fault for breaking the board. I contacted them more explaining myself that I've built several different hot swap boards before and I was careful with the board. I even followed their online video to install the board and they had me take a bunch of pictures and videos. They eventually found the culprit and basically told me "here's how to fix it" which I have no idea how to fix a PCB. If I did, I wouldn't even reach out and fix it myself to save the trouble. Then they told me to wait for new PCB's to arrive so I can order one, again saying it was my fault. This made me feel that all that help, e-mailing pictures back and forth, videos, was just to cover their own self, but not really there to help me.
I voiced my frustration in another e-mail, and they told me that there was 'No Way' it can come defective from the factory like that. Because their factories are perfect. Even then, this brings up the question of QA. Like they don't even check their boards before it reaches the consumer.
I reached out to some mechanical keyboard enthusiasts to see if they can repair the board. It may cost me more than a brand new PCB, but I was already done with the company, and was willing to pay a little more to have some one repair the board than to give them my business again.
The cost of a new board isn't that much. But for them to place the blame on the buyer, that just doesn't sit right with me. I decided to do a dispute with my credit card company since they wouldn't even try to repair the board themselves and just told me to take care of it. Either buy a new PCB from them, or get it repaired. Everything is my fault. Now if I was rough with the board, or if I did something outside of what's reasonable to install the keyboard and break it, okay. I'll take blame. I'll wait and buy the new board because I obviously broke it. My fault. I'll own up to it. But the way they handled this is unprofessional. Placing the blame on your customers reflects pretty poorly on the business. When things are going good, they get 5 stars. They ship your product in good time, and you receive the product without any issue. Sure, but that's the bare minimum of what a business should do: what they're in business for. Selling products, and making sure the products reaches their customers. But when things go wrong, this is really where these ratings come in handy, and it tells the consumer how they really operate.
Shortly after, I won the dispute. And what they did right after tells me that they cannot be trusted what so ever. They cancelled my group buy pre-order that I have placed last October of 2020 on a keycap set that's planning to be shipped Holiday 2021. I didn't ask them to cancel the order. They just did it. One can ONLY assume because they're upset that they have lost the dispute. This makes me feel like they're trying to indirectly tell me "If you don't admit you're wrong, we're going to take away your pre-order that you've paid us and have waited 8 months for already". Well they did. That's a very unprofessional move and it seems that if any other issue arise, not only will you be blamed, but they will punish you for calling them out. I was hoping I can continue ordering products from their website (I'll just stay away from anything with circuitry) but now how can I trust them when they can do what they want to your order when one has nothing to do with the other issue.
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Mckenzie Gooding
Happy with order!
Reviewed on 2021-05-28T15:54:56
great company and very reliable products!
1
Trustworthy
Reviewed on 2021-05-04T16:33:28
Very trustworthy. Got my item in a decent amount of time. I think their shipping times have slowed down because of COVID.I paid through paypal so I never got a shipping confirmation, but everything came through great and packaged safely for shipping.
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michael dye
Excellent service every time
Reviewed on 2021-05-02T15:14:51
Excellent service every time I've ordered. This is a company I have come to rely on.
Sean Keane
GREATEST QUALITY PRODUCT IVE EVER GOTTEN!
Reviewed on 2021-03-09T13:27:15
i bought a group buy mouse mat back in summer of 2020 and yes it was a very slow arrival,only arriving now due to covid and warehouse moves , international shipping ect, ect but, it is buy far the GREATEST QUALITY MOUSE PAD IVE EVER GOTTEN!!!!!
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Kenneth Phamdao
Very nice overall
Reviewed on 2020-09-25T00:20:58
Fast shipping and cheap prices. The only thing you need to worry about is items being out of stock,which they have an inventory page to let you know when they expect to restock. That or you could sign up for email notifications for it to be back in stock
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