Review (April 2024)
Omega® watches: official website of the swiss luxury watch manufacturer. discover the brand's world-renowned watches and fine jewellery collections!
15.76M
Estimated Revenue
2.07M
Website Visitors
2.4/5
Trustpilot Score
What do we know about OMEGA SA?
Estimated Revenue (2020)
$15.76M
Total Employees
830
Founded
1848
Industry
Luxury Goods Jewelry
Location
Bienne, Switzerland
About
OMEGA SA: OMEGA® Watches: Official website of the Swiss Luxury Watch manufacturer. Discover the brand's world-renowned watches and fine jewellery collections!
What is OMEGA SA's Revenue?
OMEGA SA's estimated revenue for 2023 is $15.76M.
What does OMEGA SA do?
OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 27 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
What are the monthly traffic metrics for Omegawatches?
6/mo Traffic Growth
-18.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
3.1Mins
Pages per Visit
5.0
Bounce Rate
41%
How fast is Omegawatches growing?
Omegawatches has grown by -6.8% in the last 6 months according to SimilarWeb.
How do people interact with Omegawatches?
Last month, Omegawatches received 2M visitors who spent an average of 3.1 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Omegawatches?
457.8k people (22%) visit Omegawatches directly. 1.5M (71%) people search for them in Google. Whereas, 52.2k (3%) discover Omegawatches through Facebook, Reddit, and YouTube. 22.4k (1%) visitors come from Omegawatches's email newsletters. Finally, 11.3k (0.5%) people come from affiliates and or paid referrals.
Who uses Omegawatches?
Omegawatches's top market is the United States and they receive 646.6k (31.2%) people.Then the 2nd is United Kingdom with 170.3k (8.2%).The 3rd is is Germany with 149.3k (7.2%).
Traffic Growth (last 6 months)
What are Omegawatches's ads on Google?
Google Ads
OMEGA® Watches Official Site - Explore Our Collection
https://www.omegawatches.com/en-us/
Leaders Since 1894, Shop The World Renowned Luxury Swiss Watchmaker Brand Today. Complimentary 2 Day Delivery And Free Returns. Shop Now. Women's Watches. Swiss Made.
OMEGA® Watches Official Site | Men & Women Luxury Watches
https://www.omegawatches.com/
Shop Luxury Watches Online. A Prestigious Swiss Watch Manufacturer since 1848 Men's Watches · Established in 1848 · Premium Quality · Secure Payment · Women's Watches
OMEGA® Watches Official Site - Explore Our Collection
https://www.omegawatches.com/en-us/
Leaders Since 1894, Shop The World Renowned Luxury Swiss Watchmaker Brand Today. Complimentary 2 Day Delivery And Free Returns. Shop Now. Free Delivery. OMEGA Returns.
OMEGA® Watches Official Site | Free Next Day Shipping
https://www.omegawatches.com/
Shop Now & Receive Complimentary Next Day Shipping On All Orders. Ends in 18 hours. Women's Watches. Established in 1848. Free Delivery. Men's Watches. OMEGA Returns.
OMEGA® Watches Official Site - Shop Luxury Swiss Watches
https://www.omegawatches.com/en-us/
Unrivaled Precision And Beauty In Watchmaking. Learn More About OMEGA's Collection. Complimentary 2 Day Delivery And Free Returns. Shop Now. Swiss Made. Established in 1848. Women's Watches. Free Delivery. Men's Watches. OMEGA Returns.
Keyword: omega.watches
What do Omegawatches's customers say about them?
Review Score
2.4/5
Total Reviews
41
Info
OMEGA Watches5 Star
25.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
65.0%
Read reviews that mention
Michelle Jin
Poor quality and poor service
Reviewed on 2021-04-20T23:11:29
On 16/04/2016 I purchased an OMEGA watch from DAVID KEEFE Jewellers, Auckland, New Zealand at a pricearound $6000 and picked up the watch on 9/05/2016 at Auckland International Airport Terminal. I expect the useable life of this watch should be around 20 years for its price. For comparison purposes, I also own a CITIZEN watch which I bought from PASCOES in 2008 for $500 with 5 years warranty, and it still works perfectly fine until now.
After purchasing this OMEGA watch, it has work fine until Aug 2020. I sent it back to DAVID KEEFE Jewellers for battery replacement which cost me $245 and come with 1 year repair warranty which I believe have included a service on the watch as well. A few months after the service, I started to notice some minor delays. the watch started to have delays in time around a minute each month, then some obvious problems started to show during second lockdown in Feb where the times are delayed a minute or two every week. After noticing this problem, I immediately sent the watch back to David Keefee for an analyze in March 2021. the result comes out to be watch movement fault, and need extra cost to fix. This is totally unexpected and unacceptable.
I can not believe a trusted watch brand like OMEGA with it's reputation to be one of the top brand in the watch industry and a watch that cost around $6000 would have a main part been faulty within 5 years time, preformed even worse than a $500 watch from Japan. What is the value of the watch if it is not even capable of doing the basic requirements of a watch which is to correctly tell the time? I am simply disappointed.
I therefore asked OMEGA's authorized dealer (DAVID KEEFE Jewellers) to honor the 5 years warranty noted on OMEGA Official website and takes full responsibility to fix my watch free of charge. However they rejected my request.
OMEGA already extended its warranty to 5 years in 2018 on OMEGA Official website: "OMEGA has continuously been able to raise the boundaries of watchmaking quality through revolutionary innovation. Only watches having successfully passed the most stringent quality control earn the right to reach your wrist. Our quest for excellence has allowed us to extend the international warranty to 5 years".
Now the solution you gave is totally inconsistent with your slogan/advertising. I would like to make formal complaint and would like OMEGA to honor its reputation and promises. The broken watch should be fixed free of charge.
read more
Customer
Beware of Omega
Reviewed on 2021-03-16T22:45:29
Beware of Omega. It is a famous luxury watch brand but things like bracelets, leather straps and watch parts are eye wateringly expensive.I purchased my De Ville Prestige Automatic for £900 back in 2009. The corresponding model today will cost you £2850, an increase of almost £2000. The leather strap needs replacing every 3-4 years at a cost of £320 (current price). A standard metal bracelet will set you back a ridiculous £620. A mechanical service is £430 + any replacement parts. Prices quoted were from Swatch/Omega themselves. I have now stored the watch and bought a Certina automatic instead! Nobody would expect Omega to be cheap, but it is a seriously expensive brand to own. Stear clear of Omega unless you're willing to pay.
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Simon Bailey
Terrible customer service, great products
Reviewed on 2020-11-11T14:55:57
My wife ordered an Omega nato strap as a gift for me. Great quality strap but initially she ordered one a size too large.She subsequently purchased a smaller one.
We have found it impossible to return the first strap - the Omega system continually reporting that the return authorisation is in process but it never actually concluding. Messages & emails to customer service have gone unanswered. Given they only accept returns within 14 days this is unacceptable.
In conclusion, if you are absolutely certain about the product you are purchasing (& you won’t need to return it) - go for it, they are great quality products & actually offer v good value when compared to equivalent (or more expensive) timepiece brands. If you are in anyway uncertain, however, forget it - the returns process is broken. Not good enough for a brand like Omega.
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Tim A.
Lesson Learned
Reviewed on 2020-10-29T16:53:26
I ordered a stainless steel bracelet for my Aqua Terra via telephone from the customer service center in Secaucus,NJ. I ordered the correct inlet size in the design I wanted. The call taker DID NOT ask for a reference number of the watch, and DID NOT notify me that it was not returnable on this initial phone call. When the bracelet arrived it didn't seat correctly on the case of the watch. When I called Omega in Secaucus, the call taker stated that spare parts are not returnable, but if I mailed it back to them, they would "see what they could do" in reference to a refund, minus a re-stocking fee. The call taker asked me for the reference number to my watch during this second call, and notified me that had they known the reference number on the initial phone call, they would have notified me at that time that the bracelet was non-compatible.
Ten days after USPS showed that Omega customer service received the bracelet, I called to follow up. The call taker informed me that when they received the bracelet back, it suddenly had scratches on the links and clasp. She was extremely rude, interruptive, and unprofessional. Just a nasty person who has no business working in customer service. Absolutely horrible attitude.
If they found scratches on the bracelet under a loupe when it was returned, then there were scratches on it when it was sent to me. There was no damage visible to the naked eye when the bracelet arrived. It's obvious now that this item had minor damage when I received it, and Customer Service is trying to stick me with a damaged piece of merchandise and still make a profit. It appears that someone in Omega's QC department had an off day and this bracelet slipped through. It happens.
Two years ago I purchased a Rolex two tone Sub and when I got it home I noticed a tiny dent in one of the gold center links of the bracelet. I took it back to the AD, and Rolex replaced the bracelet NO QUESTIONS ASKED. Rolex could have easily said that I damaged the bracelet, but they didn't. I'm quite certain that the Rolex 18ct gold and SS Oyster band costs a whole lot more than the Omega SS Aqua Terra band. It appears that even Rolex QC can have an off day, but at least they take some responsibility, and take care of their customers. I guess I just have bad luck with bracelets, and should have taken the negative reviews about Omega's customer service more seriously.
Lesson learned-NEVER deal directly with Omega customer service in Secaucus.
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Nando
Best watches
Reviewed on 2020-10-25T19:32:39
Best watches
Chris New
Omega seamaster aqua terra GMT
Reviewed on 2020-10-13T13:17:27
I have owned this watch for ten years and apart from a small problem a couple of months after purchase it has performed well,until I sent it to Omega in Southampton for a service in December 2017, that is when the problems began. After paying £520. for said service, the watch was returned towards the end of February 2018 where in a very short space of time the minute hand fell off and it was sent back to Omega under warranty for the hand to be re-affixed. After the standard six week wait the watch was returned to me. This "repair" lasted for a few months when once again (you guessed it) the hand fell off. After a lengthy conversation with Omega I was assured that this was a one off happening, which I naïvely believed. The watch was once again "repaired" and given another full service, this was in October 2018.
The watch has been well behaved since then and I must have fallen into a sense of false security, because just as I was beginning to get a bit blaze about my Omega watch, on the 2nd October 2020 with just nine days of warranty remaining once again the hand fell off. I contacted Omega once again and sent the watch off to them for repair (just to refit the wandering hand). Imagine my surprise when I was presented by email with an estimate for £630.00 for yet another full service and a long list of things that were wrong with the watch. The only thing not mentioned on the list of repairs needed was the minute hand
I have just had a very "in depth" conversation with Omega customer service and I am awaiting a phone call from them to see what BS they will try this time.
If I am really honest I would not trust Omega to wind a watch let alone repair one.
DO NOT BUY OMEGA WATCHES, they have gone from a once extremely good brand to a very poor "also ran" brand.
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michael kessler
Not worth even 1 star
Reviewed on 2020-09-08T04:54:20
Purchased in July from an authorised dealer an Ocean Pacific 600m to be worn purely when on holiday - white face/orange bezel would look nuce with a tan.Anyway after trying it out for a day and adjusting the bracelet, I put it away in my underfloor safe along with a few others that I have, Rolex’s I might add, not this rubbish brand.
After a month I pulled it out and to my horror noticed condensation on the inside of the crystal. A divers tool watch supposedly water resistant up to 600m couldn’t even take a slight change in climate. This watch really is a piece of crap.
Omega immediately got my back up by insinuating the crown hadn’t been screwed down properly, trying to blame me.
After testing they found faults in the seals.
I ask where is the quality control. At £5k+ these watches should be tested vigorously before leaving the factory, but instead they churn them out and deal with the problems as they arise. Absolute rubbish.
They didn’t even sound shocked- at least the dealer was mortified. Omega wanted to repair and return the pile of junk which I vigorously refused to accept. I ended up begrudgingly accepting a new pile of junk which I doubt very much I’ll ever wear. Good job really as the new one still hasn’t arrived and the can’t advise me when.
Do not buy an Omega, they are relatively inexpensive for a reason I know at this price range you’re choice is limited, but to purchase this one time great brand is not a good compromise.
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Peter tremlett
I wear an Omega sea master…
Reviewed on 2020-09-08T01:54:17
I wear an Omega sea master professional 300m quartz.
I bought this watch 21 years ago,I’ve had it serviced once and the winder has been replaced twice. In the last 3 months it has lost a total of 4 seconds and seems indestructible. It’s the most robust, accurate and reliable watch I have owned and has a timeless design.
Peter Tremlett.
read more
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