Otrs: See Their Revenue, Competitors, Traffic, and Reviews (April 2024)

Review (April 2024)

With our software solutions for customer service, itsm, isms and soar, we help companies be successful and comply with international standards.

20.72M

Estimated Revenue

81.47k

Website Visitors

3.2/5

Trustpilot Score

What do we know about OTRS Group?

Estimated Revenue (2020)

$20.72M

Total Employees

86 Founded

2003

Industry

Computer Software

Location

Oberursel (Taunus), Germany

About

OTRS Group: OTRS is a customizable support desk solution that manages workflows & structures communication. Learn about OTRS service management features.

Social Links

Alexa Ranking: 348468

What is OTRS Group's Revenue?

OTRS Group's estimated revenue for 2023 is $20.72M.

What does OTRS Group do?

OTRS AG is the manufacturer and the world's largest provider of the service management suite, OTRS and offers flexible solutions for process and communication management to companies of all sizes, saving them time and money. TThe company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong) and OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). As of 2009, OTRS AG is listed in the Basic Board of the Frankfurt Stock Exchange. OTRS is available in 38 languages and over 170,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers with the OTRS businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and managed OTRS services. Among its customers are Lufthansa, Airbus, IBM, Porsche, Siemens, Bayer Pharma AG, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota, Huawei, Hapag Lloyd and Banco do Brazil (Bank of Brazil). OTRS is used by more than 40 percent of DAX 30 companies. Quick Facts about OTRS Group • Creator and source code owner of OTRS • Provides global implementation and consulting services • Offers customized solution development services • Delivers up to 24×7 support • More than 400 global customers • Nearly 100 employees worldwide Impressum: https://otrs.com/impressum/

What are the monthly traffic metrics for Otrs?

6/mo Traffic Growth

-19.00%

All Time Traffic Growth

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Monthly Hits

81k

Time on Site

3.5Mins

Bounce Rate

53%

How fast is Otrs growing?

Otrs has grown by 6.4% in the last 6 months according to SimilarWeb.

How do people interact with Otrs?

Last month, Otrs received 81k visitors who spent an average of 3.5 minutes on the website and visited 3.0 different pages per session. Overall, 53% of people bounce on the first visit.

How do people find Otrs?

24.2k people (30%) visit Otrs directly. 49.6k (61%) people search for them in Google. Whereas, 858 (1%) discover Otrs through Facebook, Reddit, and YouTube. 0 (0%) visitors come from Otrs's email newsletters. Finally, 179.4 (0.2%) people come from affiliates and or paid referrals.

Who uses Otrs?

Otrs's top market is the Germany and they receive 14.7k (18.0%) people.
Then the 2nd is Brazil with 11.2k (13.7%).
The 3rd is is Russian Federation with 6.7k (8.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Otrs's customers say about them?

Review Score

3.2/5

Total Reviews

1 Info

OTRS

5 Star

0.0%

4 Star

0.0%

3 Star

0.0%

2 Star

0.0%

1 Star

100.0%

Read reviews that mention

Lewis

Another site that hides their pricing.

Reviewed on 2020-06-27T18:49:09

Another site that hides their pricing.

Icicibank

Icici bank, a leading private sector bank in india, offers netbanking services & personal banking services like accounts & deposits, cards, loans, insurance & investment products to meet your banking needs.... More

Review (April 2024)

With our software solutions for customer service, itsm, isms and soar, we help companies be successful and comply with international standards.

Estimated Revenue (2020)

$20.72M

Total Employees

86

Founded

2003

Industry

Computer Software

Location

Oberursel (Taunus), Germany

About

OTRS Group: OTRS is a customizable support desk solution that manages workflows & structures communication. Learn about OTRS service management features.

Social Links

What is OTRS Group's Revenue?

OTRS Group's estimated revenue for 2023 is $20.72M.

What does OTRS Group do?

6/mo Traffic Growth

-19.00%

All Time Traffic Growth

Monthly Hits

81k

Time on Site

3.5Mins

Pages per Visit

3.0

Bounce Rate

53%

How fast is Otrs growing?

Otrs has grown by 6.4% in the last 6 months according to SimilarWeb.

How do people interact with Otrs?

Last month, Otrs received 81k visitors who spent an average of 3.5 minutes on the website and visited 3.0 different pages per session. Overall, 53% of people bounce on the first visit.

How do people find Otrs?

24.2k people (30%) visit Otrs directly. 49.6k (61%) people search for them in Google. Whereas, 858 (1%) discover Otrs through Facebook, Reddit, and YouTube. 0 (0%) visitors come from Otrs's email newsletters. Finally, 179.4 (0.2%) people come from affiliates and or paid referrals.

Who uses Otrs?

Otrs's top market is the Germany and they receive 14.7k (18.0%) people.Then the 2nd is Brazil with 11.2k (13.7%).The 3rd is is Russian Federation with 6.7k (8.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

Review Score

3.2/5

Total Reviews

1

Info

Read reviews that mention

Another site that hides their pricing.

Otrs's top market is the Germany and they receive 14.7k (18.0%) people.
Then the 2nd is Brazil with 11.2k (13.7%).
The 3rd is is Russian Federation with 6.7k (8.3%).