Review (August 2025)
33M
Estimated Revenue
1.79M
Website Visitors
3.8/5
Trustpilot Score
What do we know about Packlink — Simply Shipping?
Estimated Revenue (2020)
$33M
Total Funding
$23.54M
Total Employees
200
Founded
2012
Industry
Internet
Last Funding Date
Debt Financing Jun 2017
Location
Madrid, Spain
About
Packlink — Simply Shipping: Devi spedire un pacco in Italia o all'estero? Confronta i migliori corrieri espresso, scegli e risparmia fino al 70% con il comparatore di Packlink.
What is Packlink — Simply Shipping's Revenue?
Packlink — Simply Shipping's estimated revenue for 2024 is $33M.
What does Packlink — Simply Shipping do?
Everyone loves receiving packages. Our mission is to make shipping easy and transparent for people and businesses throughout the world! Packlink is an online shipping service offering individuals and business customers a fast and easy way of booking parcel deliveries with the world's top couriers. Packlink is based in Madrid but operates across Europe. Our aim is to become the leading provider of shipping technology for consumers and eCommerce merchants selling online. The service first launched in Spain in 2012, making headlines and partnering with major national and international couriers by integrating with their booking and parcel tracking systems. Packlink currently serves over 215k business customers and has integrated its platform with the leading eCommerce platforms and marketplaces. We are a marketing and technology company, built on talent and teamwork. We believe in a dynamic, motivating startup environment and great company culture centered on innovation, outstanding customer service, and a happy team. Our passion for getting shipping right led us to develop a platform that uses cutting-edge technology. Our solution is based on a microservice and event-oriented architecture using Scala (with a little bit of Java here and there) for a sturdy backend, and ReactJs for a fancy frontend to catch our customers' attention. We use contract & resilience testing to prevent any issues that could impact UX. All of this, combined with our DevOps mentality, allows us to develop high-end software. In fact, words can't really do it justice, so you can take a look at our full tech stack at Stackshare - Packlink.
What are the monthly traffic metrics for Packlink?
6/mo Traffic Growth
-25.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
2.4Mins
Pages per Visit
2.0
Bounce Rate
43%
How fast is Packlink growing?
Packlink has grown by -9.2% in the last 6 months according to SimilarWeb.
How do people interact with Packlink?
Last month, Packlink received 2M visitors who spent an average of 2.4 minutes on the website and visited 2.0 different pages per session. Overall, 43% of people bounce on the first visit.
How do people find Packlink?
329.7k people (18%) visit Packlink directly. 257.7k (14%) people search for them in Google. Whereas, 14.6k (1%) discover Packlink through Facebook, Reddit, and YouTube. 40.5k (2%) visitors come from Packlink's email newsletters. Finally, 705.9 (0.0%) people come from affiliates and or paid referrals.
Who uses Packlink?
Packlink's top market is the United Kingdom and they receive 639.4k (35.7%) people.Then the 2nd is Italy with 414.9k (23.1%).The 3rd is is Spain with 224k (12.5%).
Traffic Growth (last 6 months)
What do Packlink's customers say about them?
Review Score
3.8/5
Total Reviews
17277
Info
Packlink5 Star
30.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
65.0%
Read reviews that mention
KRose
Package arrived very damaged
Reviewed on 2021-05-19T20:57:09
Package arrived very damaged! Looks like it was purposefully opened!
A. M
Awful company! Will never get a refund.
Reviewed on 2021-05-19T18:54:03
I have been trying to get a refund for an item I sold on eBay since August. Because it went on for so long,open dispute through eBay, PayPal, Hermes and then back Packlink to be told that it is has passed the 28 days. So disappointed, I refunded the buyer, provided the tracking number and no one has help me.
read more
mr edwards
PACKLINK WRITE.ASK FOR TRACKING NUMBER WHEN IT'S IN FEEDBACK TWICE. DOES ANYONE READ AT PACKLINK,STILL NO REFUND FROM 9TH MAY.
Reviewed on 2021-05-19T18:34:42
Reply from Packlink
A day ago
Hi Mr Edwards,,
Thank you for taking the time to leave a review.I am very sorry to hear about this situation.
Please contact us through our Help Center make sure to send your Packlink reference number, as it wasn't specified in your review, and I can ensure you we will do our best to find a solution to your problem.
Please send us a support request so we can look into it as soon as possible.
Packlink Customer Service team
.............................................19.05.21
you can see by this odd message above packlink do not read trust pilot notes. as my feedback shows the ebay tracking number. so who read the trust pilot replies on trust pilot feedback.. for them to send the message above, below shows the feedback i left .so i consider another feedback is warranted as packlink still have not sent my refund form may 9th, yet they reply to my feedback with a nontalent message. asking to to submit the track number. ..
1 star: Bad
A day ago
TAKE SCREEN SHOTS OF EVERY ASPECT OF YOUR ORDERS ebay0020691668.
ebay0020691668.....on 9/10 may i purchased post with packlink, its was paid .packlink took
7.86 form my paypal account and ebay took 7.86 pence tax. within seconds of buying the label. would not print 40 mins later going round in circles to cancel and ask for refund as label would not print. cancel and reprint or start gain i was asked. nothing worked all to no avail so opened a case on paypal. its now 15may. no reply from ebay .paypal or packlink, disusting attitude from packlink, wrote again today on paypal. still no reply. BEWARE beware beware. thank god i take screen shots of every aspect on packlink site. when will i get my refund. it gets worse. within that 48mins its said on packlink site my tracking number given by packlink did not exist. PLEASE TAKE SCREEN SHOTS OF EVERY ASPECT ON PACKLINK,OTHER WISE YOU WILL HAVE NO COME BACK WHEN YOU WISH TO SERVE THEM PAPERS AS I WILL BE DOING AGAIN TO GET MY REFUND. it gets worse i,ll write the next aspect of it tomorrow. ebay0020691681. please do not ask me to telephone you pack link as its impossible to liaise with you once you taken any funds of anyone. its clear you ignore paypal channels. yet you take my funds from paypal. i have photos of every aspect of packlink process. so please don't say the track number does not exist.
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Marcus Williams
Sender beware of misleading information…
Reviewed on 2021-05-19T18:08:53
Sender beware of misleading information when using EBAY UK and PACKLINK. When selecting a postage service on EBAY and selecting a parcel courier,EBAY will give you the options of selecting a service. In my case I selected PACKLINK 1 day service with weight and max length well within my package requirements. However, EBAY only states MAX length, in my case.
On producing the label for my package I was taken to the PACKLINK site, and as I have not sent many parcels, PACKLINK states the same Max Length as EBAY, but then adds MAX Length + circumference. Since my parcel was a square box, and not round I thought this did not apply to my parcel. There is no explanation given for these terms on the order form.
5 to 6 weeks late I receive an invoice for an additional charge of £12 (rip off) since the parcel was outside dimensional limits, no explanation given of why I had incurred this charge.
I have now opened a dispute case with PAYPAL, as the invoice did not clearly explain the dimensional checks required in detail.
Its amazing that courier companies like DHL and UPS will not accept a damage claim, but can implement an additional penalty charge without hesitation.
read more
Silvercraze
Bogus oversize parcel charge made over…
Reviewed on 2021-05-19T16:23:24
Bogus oversize parcel charge made over a month after parcel was delivered. Absolutely certain the parcel was well within the size limit,but one month later, no chance the recipient Will still have the box to enable photos to be taken as evidence. A total scam!
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Martin Broderick
Very easy and straight forward to send…
Reviewed on 2021-05-19T15:54:07
Very easy and straight forward to send items. A lot cheaper than Royal Mail also.
Ann Moeyersoms
Everything went OK
Reviewed on 2021-05-19T14:52:19
Everything went OK
Adrian
Purchased delivery by Hermes via…
Reviewed on 2021-05-19T14:13:54
Purchased delivery by Hermes via Packlink. Hermes claimed parcel was to damaged to deliver,returned it to their depot. I have replaced items via Royal Mail. Although I have insurance and carriers have admitted damaged and returned undelivered, no compensation yet. Its the second loss I have had no compensation from packlink.
It's an ongoing battle, no one takes responsibility. Now more than two months, it would be no stars if Trustpilot would allow. Use other carriers, you have been warned.
read more
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