Review (April 2024)
Very comfortable essentials that make you feel at home – bedding, bath linens, decor and more. enjoy free shipping and returns, plus a 60 day trial.
11M
Estimated Revenue
1.12M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Parachute Home?
Estimated Revenue (2020)
$11M
Total Funding
$44.84M
Total Employees
140
Founded
2013
Industry
Consumer Goods
Last Funding Date
Series C Jun 2018
Location
Culver City, United States
About
Parachute Home: Very comfortable essentials that make you feel at home – bedding, bath linens, decor and more. Enjoy free shipping and returns, plus a 60 day trial.
What is Parachute Home's Revenue?
Parachute Home's estimated revenue for 2023 is $11M.
What does Parachute Home do?
Parachute makes premium quality home essentials to enhance your life. We believe that high quality, smart design and personal comfort shouldn't cost a fortune – and that above all – you should start and end your day feeling your very best. Discover our Bedding and Bath Collections now.
What are the monthly traffic metrics for Parachutehome?
6/mo Traffic Growth
4.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
2.3Mins
Pages per Visit
5.0
Bounce Rate
53%
How fast is Parachutehome growing?
Parachutehome has grown by -5.1% in the last 6 months according to SimilarWeb.
How do people interact with Parachutehome?
Last month, Parachutehome received 1M visitors who spent an average of 2.3 minutes on the website and visited 5.0 different pages per session. Overall, 53% of people bounce on the first visit.
How do people find Parachutehome?
403.1k people (36%) visit Parachutehome directly. 391k (35%) people search for them in Google. Whereas, 49.8k (4%) discover Parachutehome through Facebook, Reddit, and YouTube. 8.7k (1%) visitors come from Parachutehome's email newsletters. Finally, 171.3k (15.3%) people come from affiliates and or paid referrals.
Who uses Parachutehome?
Parachutehome's top market is the United States and they receive 1M (91.7%) people.Then the 2nd is Canada with 34k (3.0%).The 3rd is is United Kingdom with 6.9k (0.6%).
Traffic Growth (last 6 months)
What do Parachutehome's customers say about them?
5 Star
10.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
80.0%
Read reviews that mention
Kathy Barkulis
Poor quality items at high quality price.Purchased their linen sheets and within one-year the seams on the pillowcase are coming apart. They told me,so i contacted the customer service on this number
Reviewed on 2021-07-13T14:39:32
Poor quality items at high quality price.Purchased their linen sheets and within one-year the seams on the pillowcase are coming apart.They told me,so i contacted the customer service on this number which is seven six zero two eight four three one three one i was able to get in touch with cutsomer service and they help me out
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Genevieve Perreault
Poor quality - NOT DURABLE
Reviewed on 2021-07-10T08:05:35
I bought a set of king sheets, pillow cases, and duvet cover in 2016. By 2018 with off-and-on/gentle use (these weren’t my every day set),everything was looking a bit worn and the pillow toppers were fraying. The duvet cover was thin and developed holes. I threw away the hole-y pillow cases in 2019 because they were absolutely destroyed. It’s 2021 and the sheets have multiple large holes. I should have done my research but I guess I was caught up by the marketing. My biggest purchase regret yet.
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Rebel Lewis-Veselsky
I'll spare you the repeated details…
Reviewed on 2021-07-09T18:26:57
I'll spare you the repeated details that are stated in EVERY review.....Horrible customer service!This company needs to be brought down. Anyone with me on taking a trip to their CA location to speak with someone directly? Their front door may be more effective than the email they don't answer. A face-to-face confrontation could make all the difference to everyone. I'm even down for staging a boycott in front of the business?
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Darci Steuerman
Would give them less than a one
Reviewed on 2021-07-06T05:29:51
Would give them less than a one. Horrible in store experience . Unfortunately, everything got worse when I spoke to Nicole,director for retail operations. When I told her I was going to contact head of parachute she said and I quote, “go for it”. I was stunned. I felt like she was speaking to me as if she were a cheer captain for the local cheerleading squad. I was more infuriated after speaking with her. From what I can read, I’m not the only dissatisfied person. They should really take note, but doubtful that they care enough to apologize for really poor customer service. Very disappointing.
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Mindy de Hooge
Thin and cheap quality
Reviewed on 2021-07-04T21:22:24
I purchased the basic percale sheets in cream for my guest bedroom king size bed. They are SO thin.Unbelievable these cost what they do. I’ve had nicer king sheet sets for $70 from Target. You can see the decorative design that is embroidered on the mattress through the fitted sheet. You can read the tags on the pillows through the pillowcases! Don’t buy the hype.
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Jen
Appalling Customer Service. Zero Response. Business Closed.
Reviewed on 2021-06-24T16:54:56
Appalling Customer Service. Zero Updates. Zero Response. Business Always Closed.
I am writing this review real-time.I have MAJOR concerns about the company and their Customer Service is appalling.
I have a pending order with Parachute Home placed weeks ago. Aside from a confirmation receipt and a charge to my CC for the full amount, I have received zero updates and the order is still "Pending" (despite their assurance on the website that their extended COVID expectation is 3-5 business days, and 14 days for shipping). I am well past that timeframe.
I have tried email help@parachutehome on four separate occasions. The first three generated an auto reply of "We promise we aren't snoozing on the job!" with zero info about my order. Today, my latest email bounced back a note saying their help mailbox is full!:
Delivery has failed to these recipients or groups:
Parachute (help@parachutehome). The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
I have tried calling the 1-888 number listed on the website. For the past two days I get a message that instructs me to "please call us back during office hours" -- I am calling during office hours! They are never open.
The voice message also instructs one to connect via Live Chat. I have tried connecting to live chat during office hours, and they have not been live in over a week. I have thus 'Left a Message' through the online chat on three occasions. Again, no response.
Today I tried press@parachutehome, trade@parachutehome, blog@parachhutehome, and hospitality@parachutehome. All emails listed on their website. The blog address bounced back - email does not exist. No response yet from the other addresses.
My order is weeks past their extended time for processing and shipping. It is still "pending" when I try to track it. I have received zero updates and the business is not responding.
I hope I can update this review with good news. Syat tuned!
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Tom
Take the poor reviews with a huge grain of salt
Reviewed on 2021-06-23T12:26:12
Take the poor reviews with a huge grain of salt.
I never write reviews, but had to because all I saw was negative.Quality: I purchased the linen sheets, quilt, and pillow covers 6 months ago. These are the best, most comfy sheets ever. They are thin, but that's what linen is? It's extremely breathable and I feel very cozy crawling into bed. Quilt - best ever, that's my favorite product.
Customer service: on my initial shipping it didn't have my pillow cases I ordered, so I used the chat the same day. The agent was very nice and expediated the shipping out to me and I think I got them in only a couple days.
Recommend
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Nancy P
Poor customer service
Reviewed on 2021-06-18T20:13:06
I received a broken item and submitted multiple messages and emails over a couple of weeks before finally getting something other than an automated response.The company provides no way to contact a person. Would not buy from them again. Not worth the frustration if there's a problem.
read more
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