Review (August 2025)
With 25+ years of experience planet natural is more than a garden supply store. we're also a resource with advice on many organic gardening related topics.
6.17M
Estimated Revenue
292.33k
Website Visitors
3.4/5
Trustpilot Score
What do we know about Planet Natural?
Estimated Revenue (2020)
$6.17M
Total Employees
82
Founded
1991
Industry
Logistics And Supply Chain
Location
Bozeman, United States
About
Planet Natural: With 25+ years of experience Planet Natural is more than a garden supply store. We're also a resource with advice on many organic gardening related topics.
What is Planet Natural's Revenue?
Planet Natural's estimated revenue for 2024 is $6.17M.
What does Planet Natural do?
Planet Natural is a logistics and supply chain company based out of 1612 Gold Ave, Bozeman, Montana, United States.
What are the monthly traffic metrics for Planetnatural?
6/mo Traffic Growth
13.90%
All Time Traffic Growth
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Monthly Hits
292k
Time on Site
0.9Mins
Pages per Visit
1.0
Bounce Rate
76%
How fast is Planetnatural growing?
Planetnatural has grown by 5.2% in the last 6 months according to SimilarWeb.
How do people interact with Planetnatural?
Last month, Planetnatural received 292k visitors who spent an average of 0.9 minutes on the website and visited 1.0 different pages per session. Overall, 76% of people bounce on the first visit.
How do people find Planetnatural?
30.7k people (11%) visit Planetnatural directly. 256.4k (88%) people search for them in Google. Whereas, 2k (1%) discover Planetnatural through Facebook, Reddit, and YouTube. 233.8 (0%) visitors come from Planetnatural's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Planetnatural?
Planetnatural's top market is the United States and they receive 167.7k (57.4%) people.Then the 2nd is Canada with 27.2k (9.3%).The 3rd is is Australia with 16.8k (5.7%).
Traffic Growth (last 6 months)
What do Planetnatural's customers say about them?
Review Score
3.4/5
Total Reviews
9
Info
Planet Natural5 Star
44.4%
4 Star
11.1%
3 Star
0.0%
2 Star
0.0%
1 Star
44.4%
Read reviews that mention
Clint
I ordered four products
Reviewed on 2018-10-24T15:59:04
I ordered four products, on 10/21/18. I read the reviews and did not think that they were fair.I was naive. I found out a day after they shipped that the two main products I needed didn't ship. They refunded them and two dollars of the $14 shipping cost. I would have just went to amazon. Who wants to pay $12 for shipping $15 worth of products? I would have expected them to notify me before shipping to see if I wanted to exchange the products that were out with something similar. What I really don't understand is how they do not know their own stock. I am a manager at a retail store and our inventory may not be precise, but we know if we are out of stock. I would bet that we have twice the sku's as planet natural. This is a pathetic excuse for a business. This place is more like hobbyist trying to make a living from doing something they enjoy without educating themselves with how business works. Let me educate. I am only going to receive half of what I ordered. The UCC(Uniform Commercial Code) allows me to send it back with Planet Naturals paying for both sides of the shipping.
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Nadia
Happy With My Experience
Reviewed on 2018-09-08T18:49:06
I would have given "Planet Natural" a 5 star review. However, after I had submitted my order and was charged the full amount,the following day I received an email stating that most of my order was out of stock. It would be helpful to know that products are "out of stock," prior to paying for my order.
Overall I am pleased with "Planet Natural" and their quick response to my inquiry. Also, I am pleased that I wasn't charged shipping. I would have been okay with paying for shipping -- I know that a profit wasn't made off of my sale.
I, most definitely, will continue to do future business with "Planet Natural."
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Wendy Hotz Montgomery
Excellent service and I bought 18,000…
Reviewed on 2018-09-08T18:13:37
Excellent service and I bought 18,000 ladybugs to eat the aphids in my butterfly garden and they are healthy and eating away!!Put them in the refrigerator until sundown and this morning they are munching away!!
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Diane Altona
Bamboo compost bin replacement
Reviewed on 2018-08-23T18:38:32
I ordered and received a bamboo compost bin to sit on my kitchen counter. The lid to the bin did not fit properly so I wrote to complain.Employee Michelle Catarino replied quickly and courteously, and even sent a shipping label to me for free shipping of the faulty bin back to Planet Natural. Within four days I had a beautiful bamboo compost bin with a proper-fitting lid holding an honored place in my kitchen. In the process of our email correspondence, we also established a long-distance friendship. Now THAT is customer service at its best -- but it requires cooperation on the part of customer and business! I highly recommend Planet Natural for their service and customer care.
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Rick Rodriguez
One order is all I needed to know I …
Reviewed on 2018-01-04T16:47:34
One order is all I needed to know I will never be placing an order here again. I ordered over $100 of soil amendments.I was short one of the items (the cheapest one I ordered $8). I sent them an email to let them know, I sent in pictures and for the week that followed I was never updated. I had to send a follow up email and call in to their store before somebody finally sent me an email to tell me that all their weights match what was sent. After I told them to keep the item and my money they finally issued the replacement. I'm glad I only ordered a small amount of items before I made my large purchase so I knew the true character of this company. Items and prices are great (if you ever get them)
*In response to the company reply: 1. There should have been no additional cost seeing as how I already paid for it. 2. You did not try to rectify the situation. I had to chase you guys down to finally have somebody tell me that a box and packing peanuts weigh 5lbs (the exact weight of what I was missing). It wasn't until I told you guys to keep the money AND the item that you finally sent me what I paid for. I've had better service from Comcast and that's saying something
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Kurt
Unreliable, Unprofessional, and RUDE!
Reviewed on 2017-08-23T18:29:57
I placed an order through PN's website last Friday, and while their shipping policy states that in-stock items will be shipped the same business day,or at the very least by the next business day, if placed after the cutoff time, on Wednesday my order was still 'processing' and I was given the runaround about what that means by the guy on the phone.
At this point, 'Scott', the 'manager', gave me a bunch of excuses about his recent vacation, the 'break-in' at the store over the weekend, etc, and how he's dealing with "real world issues" and my order is "small potatoes" in his view. All the while he still couldn't tell me if/when my order would actually ship. I finally gave up and asked him to cancel my order, and he said he was doing it "right now" but that he couldn't give me any confirmation and unless I wanted to "wait an hour and a half for his accountant to come back from lunch" he couldn't refund my money. This isn't how e-commerce is supposed to work, 'Scott'.
Anyway, I explained to him that he was being kind of a d*ck for no reason, that I was simply a customer with REAL WORLD wants/needs/questions and he got real upset, told me he didn't have time to deal with this and hung up on me.
Anyway, my order still says 'processing' on their website and I haven't gotten my refund. I'm not sure if I ever will, but I'll take that up with PayPal/Visa if I have to.
I will NEVER shop through Planet Natural again, and I encourage anyone who values PROFESSIONALISM and customer service to avoid this company and especially 'Scott' at all costs, too.
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Market Gardener
Great Store
Reviewed on 2011-11-18T23:26:34
Planet Natural has everything I need and then some. I have never seen a garden store quite like it.Great prices and a staff that knows what they are doing.
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Tim Burkhart
Planet Natural is NOT your Grandaddy's Garden Store
Reviewed on 2011-06-04T19:02:08
Been shopping with Planet Natural for years. Love their prices -- Love their selection!Lots of "Good Stuff" and they know their products.
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