Review (August 2025)

Embarquez à bord de nos prestigieux navires de croisière à la découverte de destinations d’exception : des glaces de l'antarctique aux lagons du pacifique, des plages des caraïbes aux rivages asiatiques.

10k

Estimated Revenue

351.28k

Website Visitors

2.4/5

Trustpilot Score

What are the monthly traffic metrics for Ponant?

6/mo Traffic Growth

-7.00%

All Time Traffic Growth

Create Free Account

Monthly Hits

351k

Time on Site

2.9Mins

Bounce Rate

47%

How fast is Ponant growing?

Ponant has grown by 99.3% in the last 6 months according to SimilarWeb.

How do people interact with Ponant?

Last month, Ponant received 351k visitors who spent an average of 2.9 minutes on the website and visited 4.0 different pages per session. Overall, 47% of people bounce on the first visit.

How do people find Ponant?

127.8k people (36%) visit Ponant directly. 180.7k (51%) people search for them in Google. Whereas, 12.2k (3%) discover Ponant through Facebook, Reddit, and YouTube. 14.7k (4%) visitors come from Ponant's email newsletters. Finally, 5.6k (1.6%) people come from affiliates and or paid referrals.

Who uses Ponant?

Ponant's top market is the France and they receive 156.5k (44.6%) people.
Then the 2nd is United States with 63.4k (18.0%).
The 3rd is is Australia with 20.2k (5.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Ponant's ads on Google?

Google Ads

ponant.com - Ponant Cruises - Discover Exclusive Itineraries‎

https://us.ponant.com/

Luxury Cruises. Beautiful Ships. Magical Destinations. Check It Now! Exceptional Destinations · Chat Live With Our Agents · Luxury Service · Spacious Cabins · Modern Fleet Amenities: Gourmet Cuisine, Modern Fleet, 24-Hour Room Service, Ocean-View Accomoda

Cruises Arctic - A Life Changing Experience‎

https://us.ponant.com/destinations/the-arctic

Discover an exceptional journey to the heart of the land on top of the world All Inclusive Cruises · Luxurious Intimate Ships · Chat Live With Our Agents · Spacious Cabins

Cruises Arctic - A Life Changing Experience‎

https://en.ponant.com/destinations/the-arctic

Discover an exceptional journey to the heart of the land on top of the world French Gastronomy · Best Price Guarantee · Modern Fleet · Spacious Cabins · Luxurious Intimate Ships

Antarctica Luxury Cruises | Discover The World With Ponant‎

https://us.ponant.com/cruise-antarctica-ponant/

Participate in a Life Changing Experience With Ponant - Book Your Cruise Online. French Gastronomy. Best Price Guarantee. Exceptional Destinations. Modern Fleet. Luxurious Small Ships. Chat Live With Our Agents. Luxury Service. Spacious Cabins.

Antarctic Expedition | A Life Changing Experience | ponant.com‎

https://us.ponant.com/transform-your-world/

Participate To A Life Changing Experience With Ponant, The Antarctica Specialist

What do Ponant's customers say about them?

Review Score

2.4/5

Total Reviews

6

Info

PONANT
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
16.7%
1 Star
83.3%
Read reviews that mention
B G Macnamara

Ponant Cruise to Rejkiavik 6th June 2021

Reviewed on 2021-02-10T17:31:23

In June 2020 we booked Cruise from Edinburgh to Rejkiavik ,4 days on Le Jacques Cartier,Champagne all the way!Sounded wonderful! We live in Herefordshire and had to drive to Edinburgh,long way. We paid for Hotels, flight from Rejkiavik to Edinburgh Parking etc. Bombshell Monday fro Ponant to state Cruise cancelled due to Covid. Being sceptical I checked where Le Jacques Cartier was in June 2021 and would you believe it had been moved to Copenhagen? no mention of Covid ( smelly) To add insult to injury Ponant have offered an alternative to our cancelled cruise from Edinburgh at would you believe approx 10 times the cost for 7 night cruise? They will not pay for my Hotels ,flights, parking etc. anyone had similar experience? Brian Macnamara.
read more
Durham

Do not book with Ponant

Reviewed on 2020-07-07T11:31:29

Do not book with Ponant. They are hiding behind a recent French law to avoid paying refunds to customers who have had their cruise cancelled by COVID.We did not receive formal notification until the day before departure that it was cancelled, communication between our travel agent and Ponant was laughable, with contradictory and confusing information coming from both. Now a month past departure date, we have received no information on the future cruise credit terms and conditions, no offer of an alternative cruise and no replies to our emails stating we do not accept the FCC. How a company treats its customers in bad time’s, determines whether they do well in the good times. Ponant are refusing us a refund for over £13,000. They are billionaires, we are not, we need the money. Yes they have been impacted by COVID, but so have we. What happened to consumer rights and customer care.
read more
Distant Lands

Ponant Refusing Refunds

Reviewed on 2020-05-20T13:15:29

The Seychelles has banned cruises there through 2022. Until they decide to cancel,we can't get a refund per their Terms and Conditions. However they have refused refunds for all of their recent cancellations even though they are legally obligated to do so only offering Future Cruise Credits. Upon cancellation by Ponant, we will file a credit card dispute for a refund. Additionally, our trip insurer said they will give us a refund if Ponant will not. The world is watching you Ponant.
read more
Jack lane

Cancels cruise and keeps your money…

Reviewed on 2020-04-25T01:26:41

Cancels cruise and keeps your money even though your contract says you are entitled to a refund.My gut told me do not give your money to a French cruise lines as they will cheat you. I was right.
read more
sidonie BOND

a serious case of mis information. Appalling service.

Reviewed on 2020-01-29T18:54:59

Ponant do not correspond to serious complaints. Ignore correspondence. The worst mismanaged,mis advertised ignorance of health and safety ever experienced. A £5000 + cost wasted. Surprised they remain in business.
read more
Chris Marshall

Ponant Promises More, Delivers Less

Reviewed on 2019-10-11T08:37:14

Ponant promises fantastic cruises in it luxury small ships but fails to deliver. Good French food and wine cannot make up for arrogant and dismissive service.As it is part of the same group as Louis Vuitton, Veuve Cliquot and other luxury brands we expected more.
read more

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