Review (August 2025)
Enjoy an all-inclusive service on australia's favourite airline, with entertainment, refreshments and checked baggage on every qantas flight.
12.34B
Estimated Revenue
6.84M
Website Visitors
1.4/5
Trustpilot Score
What do we know about Qantas?
Estimated Revenue (2020)
$12.34B
Total Employees
14000
Founded
1920
Industry
Airlines Aviation
Location
Mascot, Australia
About
Qantas: Enjoy an all-inclusive service on Australia's favourite airline, with entertainment, refreshments and checked baggage on every Qantas flight.
What is Qantas's Revenue?
Qantas's estimated revenue for 2024 is $12.34B.
What does Qantas do?
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest domestic and international airline. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. They have built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service.
What are the monthly traffic metrics for Qantas?
6/mo Traffic Growth
-12.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
7M
Time on Site
4.7Mins
Pages per Visit
5.0
Bounce Rate
35%
How fast is Qantas growing?
Qantas has grown by -20.7% in the last 6 months according to SimilarWeb.
How do people interact with Qantas?
Last month, Qantas received 7M visitors who spent an average of 4.7 minutes on the website and visited 5.0 different pages per session. Overall, 35% of people bounce on the first visit.
How do people find Qantas?
3.3M people (48%) visit Qantas directly. 3M (43%) people search for them in Google. Whereas, 60.7k (1%) discover Qantas through Facebook, Reddit, and YouTube. 245.8k (4%) visitors come from Qantas's email newsletters. Finally, 35.1k (0.5%) people come from affiliates and or paid referrals.
Who uses Qantas?
Qantas's top market is the Australia and they receive 6.1M (88.5%) people.Then the 2nd is United States with 218k (3.2%).The 3rd is is United Kingdom with 128.7k (1.9%).
Traffic Growth (last 6 months)
What are Qantas's ads on Google?
Google Ads
Fly With Qantas Airways® | Plan Your Next Adventure Now
https://www.qantas.com/us/en.html
Experience Our World Class Service on Your Next Flight to Australia! Learn More. Convenient Services. Australian Hospitality. Friendly Staff. Dependable. Options: Round Trip, One Way, Multi-City.
Qantas.com - Qantas® Official Site
https://www.qantas.com/us/en.html?alt_cam=us:qf:sem:[*Campaign*]_[*Part_Comp*]_[*searchterm*]
Fly with Qantas & Enjoy World Class Service! See Available Flights Now Hotels · Flights · Activities & More · Australian Travel Experts
Qantas.com - Qantas® Official Site
https://www.qantas.com/us/en.html
Fly with Qantas & Enjoy World Class Service! See Available Flights Now Hotels · Australian Travel Experts · Flights · Activities & More
qantas.com - Qantas® Australia Flights - Research & Book Online Now
https://www.qantas.com/us/en.html
Your Australian Adventure Starts with Qantas Airways®! Research & Book Now. Activities & More · Australian Travel Experts · Flights · Hotels
Qantas® Official Site - Compare & Book Your Flights Now - Qantas.com
http://www.qantas.com/travel/airlines/flight-search/global/en
Fly With Luxury to Australia. Flights · Activities & More · Australian Travel Experts · Hotels
What do Qantas's customers say about them?
Review Score
1.4/5
Total Reviews
202
Info
Qantas5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
90.0%
Read reviews that mention
Michael
Have business agreements with dodgy con…
Reviewed on 2021-05-17T05:54:47
Have business agreements with dodgy con artist companies and they refuse to address your concerns.
Last last year I attempted to purchase airfares with Qantas using a price compare website.I purchase one leg of the journey with Jetstar and the other with Qantas. When I attempted to purchase the flights they were routed to a booking agent called eDreams.com.au.
When I went to finalise the purchase the cost of the airfare jumped up even though the price was supposed to be on hold for 12 minutes and I had only been on the website for a few minutes. After making complaints to Jetstar and Qantas I found out that Jetstar refuse to have an arrangement with eDreams but Qantas have an arrangement where eDreams.com.au act as a booking agent for them.
When I complained to Qantas they ignored my complaints. The content of my complaint is as follows:
I live in Victoria, Australia and was looking to book an airfare towards the end of November 2020, which was just after many states opened their borders to Victorians due to changes with Covid-19. I went to cheapflights.com.au and found the price that was the cheapest, or equal cheapest for my flights to Brisbane, Queensland.
The flights I selected was one leg with Qantas and one leg with Jetstar. When I attempted to purchase the airfare I was routed to a booking agent called eDreams.com.au and exactly 2 minutes after I went to the site I was given the following warning - "10 minutes remaining. Remember, we can only hold fares for a limited time." My fare was quoted as $367.81 as the total fare, excluding food, seat allocations, extra baggage and the like.
When I received the 10 minute warning I reread my personal details to ensure they were correct and then attempted to make payment. It was less than 1 minute later that I attempted to make payment and suddenly the price changed to $386.20. I have screen shots to prove all of this.
Prices were increasing quickly at this time given the limited flights to Queensland and the changes due to Covid-19. I had two options at this time. The first was to go back to the price compare sight and choose a company that wasn't so dodgy but the prices had already increased and perhaps may even increase again before I selected one. The second was to pay the the dodgy increase in air fare even though it was supposed to be locked in and on hold for 12 minutes.
Qantas, through their agent, act in this dodgy manner because they know consumers are screwed either way. It will be very hard to request a chargeback because you agreed to the airfare before you accepted it or you go and choose a different fare at the now increased price. By acting this way, Qantas have proven themselves to be more dodgy than the worst criminals in society.
Of course I wrote an email to Qantas with screen shots. At first I was ignored, then I received a response and then I was ignored once again.
I have lodged a complaint with Victorian Consumer Affairs and suggest any other affected consumers do the same.
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Marisa Russo
worst service in history
Reviewed on 2021-05-15T07:34:28
worst service in history - my call to them was answered in 6 hours in 5 minutes but I fell asleep.My NZ credits have to be booked on the phone. I drove to the airport (member of Qantas club) and thy were rude and did nothing (wanted to call security because I wasn't wearing a mask) Me thinks Qantas is going under!
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julie sleiman
My son Patrick has been trying to call… Qantas for 4 days now to modify a returning flight for Monday 17 May and every call has put us on hold for 3 hours plus , go to virgin , or call him 0452500390
Reviewed on 2021-05-09T10:41:33
My son Patrick has been trying to call Qantas for 4 days now to try to modify a returning flight hehas booked for
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Matt
Someone please create negative star…
Reviewed on 2021-05-08T12:05:44
Someone please create negative star rating
I have tried 3 times..first over 2hrs, second was 2hrs 36 mins and right now is 2hrs 47 mins..still waiting
How is this acceptable !!!!I am in rage. This customer service is beyond worst
They knew about the NZ AU bubble , yet they never did anything to prepare their customer services
Can’t deal ! can’t Deal! Alan Joyce ..you need to contact me
.... exactly on 3 hours my phone got cut off...I could be in Melbourne by now...
I am sure this must have happened to others
Unbelievable !!
Alan Joyce if you thought I didn’t mean it when I said you must call me.. ....call me and I will answer within first minute unlike your customer service
I am extremely upset with Qantas
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Michael
Qantas service is disgraceful.
Reviewed on 2021-04-30T21:32:00
Qantas service is disgraceful.
As evidence, simply try and call them - no matter what time of day orday of week you are told it’s a 2 hour wait.
They cancel flights without warning and customers have no say in outcomes - they are answerable to no one.
Staff simply say there is nothing they can do.
They are not the ‘Australian Airline’ because true Australians simply do not act that way.
The airline business used to have class, sadly the people entrusted with the current era should hang their heads in shame.
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Charlie Williams
Deplorable Alan Joyce
Reviewed on 2021-04-25T11:29:33
So what was due to be a 3 hour direct flight turned into a 9 and a half hour day with major delays due to incompetence.Boarded flight out of Canberra for a 9:05 Departure only to be informed by the Captain at 20 past there was going to be a delay of a further 10 minutes as they were unable to locate the paper work for the flight from the previous overnight engineers shift. After this we were then informed shortly later we would be disembarking as the paper work was not marrying up and the engineers had not completed the routine maintenance that was required overnight. We then boarded a new plane after 1:45 minutes waiting in Canberra for what should have been a direct flight into Cairns as per the previous Inital flight. Shortly after take off approximately 25 minutes into the flight the Capitan came over the cabin speakers to inform us that there was a minor technical fault associated with the plane, The flight control tower at Cairns had requested a turn around back to Canberra base, the pilots chose to ignore this and requested a diversion to Brisbane. We were due to land at Cairns at 12:10 however at 11:45am we landed at Brisbane airport at the same time we should have been in Cairns. We were then told we would be required to speak to ground crew for further details although our updated booking tickets all showed a new flight of 12pm that we would cross over too. Each person onboard the aircraft had received the same emails and text messages notifying us of this. Yet off we went to the customer service. We then we're informed that we would have to collect our baggage, the flight that was scheduled for us to move onto had been cancelled and we were to re-check in. We were checked into the 3pm out of Brisbane arriving at 5:25pm over 9 hours which should have been a 3 hour flight. Others onboard where res scheduled for a 10pm departure arriving at Cairns at 12:20am in the morning and further more others where told they would not be arriving until around 11am the following day and would have to overnight in Brisbane. Meanwhile many also missed connecting flights to Darwin and also smaller Townships up north on the Queensland coast.
To add insult to injury we were offered a $15 meal voucher for our inconveniences. Upon arrival at Cairns we waited for 45 minutes for our luggage to make it from the undercarriage to the converyer belt.
How is Qantas the Spirit of Australia and the so called National Airline it claims to Be priding itself in customer services and safety. If I wanted a layover in Brisbane or Sydney and a 9 hour day transiting I would have booked this.
I vowed never to fly Qantas many years ago after another awful trip where we missed our connection, Cairns to Sydney, Sydney to Canberra and where told the plane would be held for all connecting passengers, due to incompetence from Qantas ground staff at the Cairns end. We were forced into hotel accommodation that evening. Did we receive an apology from Qantas or any other form of compensation. No.
Lesson Learnt I'll never fly Qantas again. I think I'll stick with Virgin like I have in the past with the personal service, the effective communication, on-time running and the professionalism from the cabin and ground crew. Hence I've always been an avid Virgin Fan and frequent flyer. I only took up the offer of the new Qantas,Cairns to Canberra direct as it was (supposedly) a direct flight as new to the airline to entice further tourists and also to help businesses travellers.
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Hagen
If I could give zero stars I would
Reviewed on 2021-03-22T07:50:48
If I could give zero stars I would. 1 hour 55 minutes waiting on the phone so far.
Jeremy Haydon
'Death jab or no fly'? Really?
Reviewed on 2021-03-21T09:53:38
If QANTAS think people will take a dangerous cocktail of experimental drugs, in order to fly with them,they are terribly misguided! Not a chance! They will go bust!
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