Review (July 2025)

Free shipping on most orders! shop raypom for ceiling lights, led lights, wall lights, outdoor lights. 1000+ customer reviews with photos make you get what you see. hundreds of exclusive designs to help you distinguish your style.

10k

Estimated Revenue

152.08k

Website Visitors

2.2/5

Trustpilot Score

What are the monthly traffic metrics for Raypom?

6/mo Traffic Growth

-24.50%

All Time Traffic Growth

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Monthly Hits

152k

Time on Site

0.6Mins

Bounce Rate

61%

How fast is Raypom growing?

Raypom has grown by -24.7% in the last 6 months according to SimilarWeb.

How do people interact with Raypom?

Last month, Raypom received 152k visitors who spent an average of 0.6 minutes on the website and visited 2.0 different pages per session. Overall, 61% of people bounce on the first visit.

How do people find Raypom?

30.4k people (20%) visit Raypom directly. 6k (4%) people search for them in Google. Whereas, 111.9k (74%) discover Raypom through Facebook, Reddit, and YouTube. 815.2 (1%) visitors come from Raypom's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Raypom?

Raypom's top market is the United States and they receive 92.6k (60.9%) people.
Then the 2nd is Canada with 24.4k (16.0%).
The 3rd is is Australia with 7.5k (4.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Raypom's customers say about them?

Review Score

2.2/5

Total Reviews

12

Info

Raypom Official
5 Star
9.1%
4 Star
0.0%
3 Star
9.1%
2 Star
0.0%
1 Star
81.8%
Read reviews that mention
Mark

Terrible customer service

Reviewed on 2021-05-11T09:44:37

Terrible customer service. Received damaged lamp. Contacted online customer service.After multiple email exchanges during last two weeks, still cannot get replacement part nor my money back. Very unprofessional responses and it takes more than 24 hrs for the customer service to respond for each text/email. Tracking system is outrageous. Another order I placed about a month ago did not have tracking updates since then. Customer service is not responding on the status of that order.
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Giselle Garcia

Stole my money

Reviewed on 2021-04-30T11:46:28

Stole my money. Do not buy anything from them
sarah mcclean

Poor customer service

Reviewed on 2021-04-29T19:22:53

Poor customer service. Lights are not rated for install by a licensed electrician in Canada.Of course when I tried to reach them back they are no where to reply to!
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Natasha Buescher

Scam they send you a nonworking light…

Reviewed on 2021-03-16T12:26:31

Scam they send you a nonworking light and say well if you want your money back return it.Ok that seems good I go to return it to China and it would cost me as much as I paid for it. If they keep doing this and no one send it back because the shipping cost is so high the get to keep the money for sending bad products out.
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Magda Truderung

never ever again

Reviewed on 2021-03-09T19:26:15

I have bought two lamps two weeks ago, since now i have got nothing, not a confirmation, that i bought something,or when my order is going to be send. I tried to contact them via chat on the site, and they said me, that they prepared already my parcel and they are going to sent it. When? They don't know! I would never ever buy anything there again. Waiting for my lamps but even if they will look good, I will avoid the store! And one more time, people working in Raypom, do your work!! Answer our questions, tell us when our order is going to be send. I spend already quite a lot of money and did not get anything!
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Yudi Steiner

Stay Away - looks good but not worth the risk

Reviewed on 2021-03-04T11:38:11

Stay away. I spent $1,300 on their site. They were supposed to be outdoor sconces but when they arrived they clearly were not water proof or meant for outdoors.I emailed explaining that they must have sent me the wrong product as it didn't even look like the picture on their site. The only thing the customer service person could say was we can only refund after they receive the returned product in the mail. I explained 3 times that this is not a return this is an obvious mistake on their part. He just kept repeating the same thing. I knew from a different fixture in the same order that returns to China take more than 3 months to ship and clear customs and cost me $90 in shipping to return a $250 fixture. So returning their mistake was not a solution for these sconces. I filed a claim with my credit card, we'll see how that goes. In short, the products look nice and cheap online but unless you luck out it's really not worth the risk. Yes, 1 of the 16 fixtures I bought is nicely sitting affixed to my ceiling- the rest our stuck in Chinese customs or in a box unusable. Go wayfair or the many other reputable online retailers - not Raypom.
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Joanna GlezMdz

Good quality- Horrible return policy

Reviewed on 2021-02-17T19:28:48

The product is good quality. It arrived within a timely manner, etc. However, they are a foreign company and you need to be award that your bank will charge you international exchange fees.Also, their return policy is not ideal. Since is a foreign company you will need to pay international shipping if you wish to return them and the cost of mailing something out is more than the product itself. I will never buy from them again, I like the flexibility of returning things and this company does not provide this costumer service.
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Wendy Barnard

Very Happy

Reviewed on 2021-02-04T23:02:12

My experience is completely different from the other ones I read here. I ordered a house full of lights and they all arrived within a couple of weeks of ordering.The lights are gorgeous. I am a happy customer!!
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