Review (August 2025)
Shop direct from samsonite for the most durable & innovative luggage, business cases, backpacks and travel accessories. free shipping samsonite
2.61B
Estimated Revenue
688.92k
Website Visitors
1.7/5
Trustpilot Score
What do we know about Samsonite?
Estimated Revenue (2020)
$2.61B
Total Employees
2900
Founded
1910
Industry
Consumer Goods
Location
Oudenaarde, Belgium
About
Samsonite: Daikin provides more than just heating and cooling; take control of your climate with our high quality and energy-efficient solutions for all buildings.
What is Samsonite's Revenue?
Samsonite's estimated revenue for 2024 is $2.61B.
What does Samsonite do?
Samsonite International S.A., together with its subsidiaries, engages in the design, manufacture, sourcing, and distribution of travel, business, and casual luggage primarily under the Samsonite, American Tourister, High Sierra, and Hartmann brand names. It offers luggage, business and computer bags, outdoor and casual bags, and travel accessories.
What are the monthly traffic metrics for Samsonite?
6/mo Traffic Growth
7.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
689k
Time on Site
4.1Mins
Pages per Visit
5.0
Bounce Rate
41%
How fast is Samsonite growing?
Samsonite has grown by -42.0% in the last 6 months according to SimilarWeb.
How do people interact with Samsonite?
Last month, Samsonite received 689k visitors who spent an average of 4.1 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Samsonite?
235.1k people (34%) visit Samsonite directly. 379k (55%) people search for them in Google. Whereas, 11.6k (2%) discover Samsonite through Facebook, Reddit, and YouTube. 9.2k (1%) visitors come from Samsonite's email newsletters. Finally, 14.2k (2.1%) people come from affiliates and or paid referrals.
Who uses Samsonite?
Samsonite's top market is the United States and they receive 544.2k (79.0%) people.Then the 2nd is Mexico with 11.4k (1.7%).The 3rd is is Canada with 8.2k (1.2%).
Traffic Growth (last 6 months)
What do Samsonite's customers say about them?
Review Score
1.7/5
Total Reviews
282
Info
Samsonite5 Star
15.0%
4 Star
5.0%
3 Star
5.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
David A
Poor warranty support
Reviewed on 2021-05-06T02:54:38
I bought 2 firelite (large) suitcases and another 8 soft (large) cases as we normally spend the winterin France so have to take a lot of luggage.
Wheels fell off off one of the firelite cases - literally picked it up one day it it just dropped off. Another has subsequently done the same.
The soft cases - one had a wobbly wheel. Called the place I got it from and they said it was an old style wheel and would send out new wheels if we didn't mind doing it ourselves - which we dont. They never arrived. Followed up with them and they then said we had to go into do it and said they never said this in the first place.
Overall the quality has been disappointing for the cost of them and the way the brand positions themselves.
I have tried to get support from Samsonite on them and have fallen flat - they just make doing anything far too hard for a company of this reputation.
In my opinion the warranty isn't worth the paper its written on.
Buy another brand is my recommendation and after spending an extraordinary amount on them, I'm saddened to say that they have disappointed me to the point where I will not trust this brand again.
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Sophie
Avoid! Warranty is never valid
Reviewed on 2021-05-05T11:48:26
The zip broke on my case after only 3.5 years. It is supposedly covered by the warranty,however I have been told that in order to do this, I have to pay additional money to transport the bag to a service station. So, despite having the warranty, my choices are to pay out an extortionate amount of money for transport, or to lose the bag all together, which wasn't cheap either.
I went with Samsonite because of the supposedly great warranty, but I'm appalled at this - it seems extremely unethical to charge extra in order to activate a warranty. I sent a photograph of the broken zip directly to customer service, but apparently I still have to pay for someone to assess my bag.
I wouldn't have purchased from this brand at all if I'd known the warranty was basically useless.
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john heslop
Been a loyal fan of Samsonite for years…
Reviewed on 2021-04-28T18:39:23
Been a loyal fan of Samsonite for years but the quality has deteriorated rapidly over the past five years.My latest purchase was to replace a small rucksack that only lasted a few years - the zips bust. That rucksack replaced a previous one that I had five years (which I was happy with). The latest one seems so flimsy with a jagged feel to the cheap (metal) zip instead of the previous thicker, plastic zips that seemed of far superior quality. Also, the zip only covers the top part of the rucksack (unlike the previous ones that went from bottom to top from both sides). I seriously doubt that this will last a year or so.
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Hassan Kamall
Absolutely rubbish
Reviewed on 2021-04-22T12:39:23
Absolutely rubbish. Broken suitcase. Hours spent trying to contact them. No customer service at all.Buy a different case. They are not as good as their name suggests
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Manuel Hinsley
Outstanding customer support
Reviewed on 2021-03-24T16:55:46
Let me just say that if it wasnt for Store Manager Joshua and his assistant manager Luis i would no longer be a Samsonite customer.Due to their outstanding customer service, (the service that should be the standard for support) I am remaining a loyal customer.
I came into Barstow store #123 to send my Hartlan 28 inch spinner luggage in for repair as the TSA locking tags had been lost after multiple trips. I informed Manger Joshua that i only had a couple weeks to get the warranty repair done due to travel. From my first interaction he was outstanding. He was already working to repair enhance relationships with UPS and ensured my luggage repair was expedited at the repair facility.
The issue i encountered was on return of my suitcase... When i received my suitcase from the El Camino luggage repair company, they replaced my tags with non-samsonite tags that not only were a different style, but did not fir together and did not fully close.
Safe to say i was very upset... Joshua and Louis did not hesitate to immediately look into the issue but also went above and beyond by going to upper management and fully replace my luggage. Zipper tags may seem like a small issue, but it is not when you pay 400 dollars for a piece of luggage for the locking ability and warranty, which is why i was willing to pay the price in the first place. Due to the customer service as stated previously i am remaining a loyal customer and purchased a matching roller at store 123 from Joshua and Louis.
I can't say thank you enough to Joshua and Louis!! thank you for your customer service and outstanding support!!! You are the standard!
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Dan
No customer service
Reviewed on 2021-03-24T13:44:56
I have 360 28" Samsonite Ziplite luggage and am trying to get a replacement caster for one that broke.I contacted them via Chat, was told to call them, and have emailed them about the issue. I just want to purchase a replacement. It's been weeks. They have terrible customer service and no follow-up. I highly recommend not purchasing anything from them.
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Frederick Gutt
They are a horrible company
Reviewed on 2021-03-01T23:00:59
They are a horrible company. They are circling the drain and deservingly so. I ordered a product and immediately noticed I made a mistake.I tried to contact them to cancel the item, but no one responded to chats nor email. When I finally spoke with someone a day later, it had already shipped and now they want to charge me $15 to return it. I WILL NEVER BUY ANOTHER SAMSONITE PRODUCT. !!!!!!
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M. Zhang
Good product, improvable shipping
Reviewed on 2021-03-01T14:14:30
Bought a laptop backpack, first they send it to a wrong address, I contact them, they apologize and send it again but forget to give me the tracking.I receive the package a few days later and the day after they send me another wrong tracking. The backpack is very good but in my case they slightly messed up the shipping. Score 5/5 product, 3/5 shipping, 4/5 overall.
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