Review (August 2025)

Terrain homepage | terrain is inspired by the idea of merging house and garden to create an experience for all of the senses

2.5M

Estimated Revenue

646.46k

Website Visitors

2.3/5

Trustpilot Score

What do we know about Terrain?

Estimated Revenue (2020)

$2.5M

Total Employees

170

Founded

2008

Industry

Retail

Location

Philadelphia, United States

About

Terrain: Terrain Homepage | Terrain is inspired by the idea of merging house and garden to create an experience for all of the senses

Social Links

Alexa Ranking: 170495

What is Terrain's Revenue?

Terrain's estimated revenue for 2024 is $2.5M.

What does Terrain do?

Founded in 2008, Terrain transforms the local garden center into a celebration of nature. Our flagship location in Glen Mills, Pennsylvania was inspired by the idea of merging house and garden to create an experience for the senses, catering to our customer with a curated assortment of plants for all seasons, as well as inspired items for the home and garden. Situated in a luxurious indoor-outdoor environment, our on-site nursery is flanked by a cafe and garden terrace, providing the ideal environment to host events and workshops. Located adjacent to select Terrain stores, Terrain Cafe offers seasonally changing brunch, lunch, and dinner menus featuring hand-selected local produce, meats, and dairy alongside a thoughtfully curated beverage program from near and far. Served in a deliberately designed environment to blur the line between indoor and outdoor spaces, each cafe's décor is unique, providing an inspiring dining experience every time. Terrain Cafe is located in PA, CT, MD and CA. With event venues located in Devon, PA and Glen Mills, PA, Terrain also offers a unique combination of locations and services to suit celebrations of all kinds. Our unique horticultural setting is expertly paired with farm-to-table cuisine, seasonally décorated spaces, and in-house floral and design services to create a gorgeous backdrop for any event. A subsidiary of Urban Outfitters, Inc.

What are the monthly traffic metrics for Shopterrain?

6/mo Traffic Growth

4.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

646k

Time on Site

2.2Mins

Bounce Rate

47%

How fast is Shopterrain growing?

Shopterrain has grown by -19.7% in the last 6 months according to SimilarWeb.

How do people interact with Shopterrain?

Last month, Shopterrain received 646k visitors who spent an average of 2.2 minutes on the website and visited 3.0 different pages per session. Overall, 47% of people bounce on the first visit.

How do people find Shopterrain?

272.6k people (42%) visit Shopterrain directly. 235.8k (36%) people search for them in Google. Whereas, 19.6k (3%) discover Shopterrain through Facebook, Reddit, and YouTube. 10.5k (2%) visitors come from Shopterrain's email newsletters. Finally, 75.1k (11.6%) people come from affiliates and or paid referrals.

Who uses Shopterrain?

Shopterrain's top market is the United States and they receive 613.6k (94.9%) people.
Then the 2nd is Canada with 6.7k (1.0%).
The 3rd is is United Kingdom with 3.5k (0.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Shopterrain's ads on Google?

Google Ads

shopterrain.com - Shop Terrain - Let's Go Outside‎

http://www.shopterrain.com/

Get Ready For Spring! Shop The Season's Newest Outdoor & Home Décor. Gifts · Outdoor Living · Holiday Categories: Garden, Outdoor Living, House+Home, Gifts…

Planters + Indoor Flower Pots - Cherish The Season‎

http://www.shopterrain.com/indoor-planters-/

Shop Whats New For Fall. Holiday · Gifts · House + Home

Decorative Indoor Planters & Plant Pots | Terrain‎

https://www.shopterrain.com/indoor-planters-/

Let's Go Outside. Shop What's New This Season. Blooming Gifts · Spring Spa · Easter Favorites · Natural Centerpieces · Branches + Flowers Types: Outdoor Living, Gifts, Garden, House + Home

Outdoor Lanterns | Terrain‎

https://www.shopterrain.com/categories/lanterns

Enjoy 25% Off Select Home Fragrance, Tabletop, Kitchen & More! Shop With Code GOODCHEER. Discover Festive Ornaments, Garlands & Decor From Our Curated Holiday Collection. Outdoor Entertaining. Shop Sale Items. Branches + Flowers. House + Home. Gifts.

Keyword: outdoor lanterns

Indoor + Outdoor Plant Stands | Terrain‎

https://www.shopterrain.com/categories/plant-stands

Brighten Your Space With Our Spring Collection Of Home Decor, Outdoor Furniture, & More. Shop New Arrivals In Outdoor Furniture, Gardening, Gifts, & Home. Shop Sale Items. House + Home. Outdoor Entertaining. Gifts. Branches + Flowers. Garden Essentials. T

Keyword: planter stands outdoor

What do Shopterrain's customers say about them?

Review Score

2.3/5

Total Reviews

13

Info

Terrain
5 Star
8.3%
4 Star
0.0%
3 Star
0.0%
2 Star
16.7%
1 Star
75.0%
Read reviews that mention
Deanna Holliday

Wish I could give zero stars

Reviewed on 2021-05-19T15:22:03

Wish I could give zero stars. I ordered a pot, they threw it in a box with no packing protection.Obviously it came broke into pieces. I was told I will need to return to get a credit, then told no need and to throw it away. I was told over 2 weeks that I will receive a credit and they never credited my account so I needed to dispute with my bank and got my money back that way. Worst customer service I've encountered.
read more
Shawna Wilde

Worst store I've ever encountered.

Reviewed on 2021-05-16T16:10:22

I ordered a gorgeous planter. It never came. I kept calling. Not a single email came from them.I waited almost 5 months. They sent an email saying it was on its way. It arrived in a box with no packing material. NONE. It was broken into about 25 pieces. Now the pot is no longer available. I suspect it will take another 5 months to get my money back. TERRIBLE!!!
read more
Forgotten Fern

NEVER EVER shop here!

Reviewed on 2021-05-13T21:42:41

NEVER EVER shop here!! Cancelled my backordered Mother’s Day flowers that their website guaranteed for Mother’s Day.When I called to see how they would fix this situation, what flowers they did have in stock, was advised they can’t guarantee ANY of there items would be in stock to ship!! If you actually want to get the items you purchased, don’t buy here
read more
J Zynko

Great customer service representative

Reviewed on 2021-05-12T22:35:34

I am very surprised reading some negative reviews since my experience with their toll free (877)customer service was a breath of fresh air. I do understand when companies have delayed shipments since so many items are backordered due to manufacturing delays (COVID staffing issues?). I had questions the store couldn't answer but was absolutely relieved to talk to Allison in customer service. She is an outstanding representative of the department's commitment to assist customers. I will update my review when I receive the items. I ordered several items and they will be shipped separately due to staggering availability dates so I hope the rest of the transaction is smooth.
read more
Jackson Bennett

No indication that your items will be…

Reviewed on 2021-05-01T14:45:56

No indication that your items will be backorder until weeks after ordering. I ordered some pottery planters back in March,and didn't even get informed that it was on backorder until 3 weeks after ordering, and they promised shipment in 2 weeks, only to send me another delay of another 2 weeks at the last minute, which is now overdue by a week with no notice. The entire time, this same pot is still available for sale on their website with no indication that it isn't in stock. Really doesn't seem very trustworthy. Would not recommend this vendor.
read more
Laurie

Paid but backordered three months

Reviewed on 2021-04-26T19:15:22

I just ordered flower bulbs and a tray. They sent me an update (which is odd because they usually don't send those)that states the bulbs are coming, but that the tray will be backordered until August something. This is ridiculous, they already have my money. It is a bait and switch to offer an item that isn't available for three months.
read more
Jh

Nothing but lies.

Reviewed on 2021-02-08T21:28:28

Customer service is horrible. Ordered an item for my wife in October as a Christmas gift.They told me that it would ship out the next week. When the order did not come I inquired as to why it had not shipped yet and was told that it was on back order and that it would ship out on Christmas Eve. Called again and was told that it would ship out at the beginning of Jan. Called multiple times after and was told that the item was on back order and that it would ship out shortly but it is now feb and still on back order. DO NOT Order anything from this lying company.
read more
Linda Mercer

No customer service at all, & false advertising!

Reviewed on 2021-01-27T06:08:21

On 1/8/21 I ordered a pair of Ilse Jacobsen rain boots, size 7, from the Shop terrain website.On 1/13/21 I was informed my order was canceled. No reason was given. I pulled up the website, thinking the boots must be sold out. But no, there they were, still offered on the site as being available. Thinking that perhaps the size I ordered was out of stock, I reordered the boots, this time in size 6. The purchase went through & I was excited that I would be receiving the boots soon. Today, however, I was notified that my second purchase was canceled. No reason was given. Why are the boots offered on the site if they cannot fill the orders? That is false advertising. And why didn't I receive an explanation about why they couldn't fill the order? This is very poor customer service - in truth, no customer service at all. I won't be ordering from them again. My rating is no stars, but that's not an option above.
read more

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