Review (August 2025)
Site5 offers the best customer service along with amazing web hosting! find out what 30,000 people already know and why they trust us with their website hosting. see why our customers love us!
11.52M
Estimated Revenue
79.27k
Website Visitors
1.4/5
Trustpilot Score
What do we know about Site5?
Estimated Revenue (2020)
$11.52M
Total Employees
43
Founded
1999
Industry
Information Technology And Services
Location
Fayetteville, United States
About
Site5: Site5 offers the best customer service along with amazing web hosting! Find out what 30,000 people already know and why they trust us with their website hosting. See why our customers love us!
What is Site5's Revenue?
Site5's estimated revenue for 2024 is $11.52M.
What does Site5 do?
Site5 offers web hosting company that offers shared, reseller, VPS, and dedicated hosting solutions. The company has servers located worldwide.
What are the monthly traffic metrics for Site5?
6/mo Traffic Growth
40.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
79k
Time on Site
5.3Mins
Pages per Visit
5.0
Bounce Rate
32%
How fast is Site5 growing?
Site5 has grown by -0.1% in the last 6 months according to SimilarWeb.
How do people interact with Site5?
Last month, Site5 received 79k visitors who spent an average of 5.3 minutes on the website and visited 5.0 different pages per session. Overall, 32% of people bounce on the first visit.
How do people find Site5?
59k people (74%) visit Site5 directly. 10.8k (14%) people search for them in Google. Whereas, 2k (3%) discover Site5 through Facebook, Reddit, and YouTube. 5.3k (7%) visitors come from Site5's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Site5?
Site5's top market is the United States and they receive 29.5k (37.2%) people.Then the 2nd is Nigeria with 3.8k (4.8%).The 3rd is is Dominican Republic with 3.5k (4.5%).
Traffic Growth (last 6 months)
What do Site5's customers say about them?
Review Score
1.4/5
Total Reviews
77
Info
Site55 Star
0.0%
4 Star
5.0%
3 Star
5.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
DE
Stay away from Site5
Reviewed on 2021-04-20T05:14:41
NOT TO BE TRUSTED - Dubious business practices:
1) Transferred domains & Cancelled services.
2)Received cancellation confirmation email
3) Instead of cancelling services, Site5 continued trying to charge and in the end send notice of suspended services due to Overdue on Payment.
One can not help imagining that Site5? (Endurance International Group - Clearlake Capital Group, L.P.) are experts in cooking their books??
read more
Donald E Clem
Terminated Hosting Service
Reviewed on 2021-01-20T16:29:12
Site 5 bought IX Hosting which I used for 10 years without any problems. When Site 5 migrated my site to their servers in 2015 they lost 10 years worth of statistics.The migration took 5 days before it was back online. Then it went down for 2 days. I canceled the service before the renewal date in early 2020. I am considering publishing my site again as soon as changes are made, but it won't be with Site 5.
read more
Hanu B Krishna
Site5.com is one of the most stupid…
Reviewed on 2021-01-02T06:45:06
Site5.com is one of the most stupid companies I have ever come to. My site got suspended for 10 days because of malware and they couldn't handle it.They recommend me to go to sitelock.com and take their paid services which is just ridiculous. Earlier with a different account they every time suspend the account with the same reason. Prior to Site5 this was hostexcellence.com and it was fantastic. Site5 these jerks are just killing the service.
read more
Kamil Kurek
STAY AWAY !!!
Reviewed on 2020-12-06T21:39:34
STAY AWAY !!!
They will trick you in to purchasing updated server so they can install ssl and will not do it,they will waste your time and in the end they won’t give you your money back !!! SiteGround did it in 3 days after a month of waiting for site 5.
read more
Ketan Y
It's been over 8 months for our…
Reviewed on 2020-12-02T21:12:36
It's been over 8 months for our business for not being able to send emails to Yahoo,BT or AOL domains and inbox full of spam. Our business is suffering and they still haven't sorted it out. Clients are not getting emails and we look awful. Disgusting behaviour from this company with whom we have been with since 2006 - STAY AWAY
read more
SueAnn Fleenor
I have had a horrible experience with…
Reviewed on 2020-10-02T18:58:24
I have had a horrible experience with them after being a loyal customer for 15+ years as a reseller.I think anyone who works in technology can acknowledge that 15 years by industry standards is a veritable lifetime given how quickly the market moves and new technology is introduced. Yet, thanks to the way I was treated by this company, I am in the process of moving all of my accounts and cancelling my reseller hosting with Site5.
Their treatment toward me is is precisely why it is such a challenge to keep customer loyalty these days!
I had been on a legacy plan all these many years, despite changes in Site5 I had been grandfathered into them with my old plan which gave the reseller account holder unlimited storage.
So, fast forward to needing an SSL certificate on a new domain. This is SUCH a simple process and something that is basic with hosting. However, I was unable to add an SSL to this site because they had me on an OLD server which could not support SSL.
I'm sorry but...what!? You kept a 15 year customer on some antiquated server that can't even process an SSL certificate?! Customer support told me I would need to create a new account, have all of my legacy account sites moved to the new account, then cancel the old account.
To be honest, none of their customers, legacy or not, should be on servers that don't have the BARE minimum of abilities, but here we are. I started this process in FEBURARY and it is now OCTOBER. It has been insane, and the current result is that they are now threatening to suspend my account because I have too many files in my PRIMARY RESELLER HOST ACCOUNT.
To be clear, they are willing to lose a customer of 15 years because I have too many files in my reseller host account which was 100% in alignment with my contract under my legacy account, yet, I can not have SSL if I stay in that account so they then intend to force me to remove all of the files to be in alignment with the NEW account they are forcing me to purchase JUST to have SSL.
This is absolutely ridiculous and unacceptable. My account should never have been on servers that could not support SSL in the first place, and regardless, I should have been able to keep my legacy account and not forced into a situation where it would create this kind of chaos. Those files have been reiterations of my website as I have developed it over 15 years and I have no intention of removing those files as they have important information in them. The last message from customer service went on about it all and said how hosting torrents and such was against their policies and I am literally dumbfounded. A five minute cursory examination of the files and when/how they are accessed would 100% show that these are files from my business accumulated over all of these years.
The bottom line for me is this...had their tone been less of "you are violating our rules" and more of "we understand this situation and will work with you to resolve it" I would not be leaving. I am not a quick to react negatively kind of person and I think the 8 months I have been dealing with this (and incidentally paying for TWO accounts) is testament to this. Yet, they absolutely do not care about me as a customer enough to evaluate this situation, only parroting to me the information from a policy they literally forced me into by keeping me on substandard servers all of this time.
Price is great, I have not had many issues over the years with downtime, but I will say if you primarily offer/run wordpress there are a loooot of tweaks you have to do to run it effectively to be honest. Otherwise, for me at least, measuring the positive and negatives, if I am looking at a company and evaluating them, customer service and their desire to treat me with respect is the most important, and in this aspect, Site5 has completely failed me.
read more
Reeaz Ramoly
Service has gone really bad
Reviewed on 2020-07-23T13:40:38
Hello guys! I have been using Site5 Reseller package for more than 2 years and was a happy client.But beginning of this year (before COVID-19) things started to get bad. First I started to have warning in browsers, but this was because I was an old server and it was using TLS 1.0. Support suggested to migrate to new server, which I did. This was painful as it took some time, and many emails to get the server running as normal. The new server uses SNI which, according to support, is causing issues, specially when creating sub-domains.
When I create a new account for a client, I have to wait ~3 days to get SSL on it(after I already bought it myself).
Live chat is no longer available and support tickets takes more than 2 days to process.
read more
Gio
I dont know why all these bad comments
Reviewed on 2020-06-13T22:15:20
I dont know why all these bad comments, I'm in a legacy server till now in UK, uptime is 99.9% measured from uptime robot,they never charged more and in one case ( VAT ) they issued a credit balance. Support is always willing to help, and they do help, no issues with that either. Other hosting companies ( and more expensive ones) the first thing they do is to point you to a help page.
So why 4 stars?
1. Server's IP has blacklisted from Yahoo and got many problems with yahoo emails. Certainly is not entirely their fault, as this can happen to a shared IP.
2. They decided without previous notice to stop dedicated IPs from the legacy servers and I couldn't issue SSL ( their new servers support SNI ). The solution was to migrate my entire account to a new server which I'm not ready to do it now.
In any case, besides the Yahoo issue, I'm very happy with the support they provided. In one case they also help me to find files with malicious code ( wp hack ) and cleaned them.
read more
You May Also Find These Company Reviews Interesting
Violetgrey
A highly curated selection of luxury beauty products including makeup, skin care, hair care and nails that have been deemed unanimously essential by...... More
Category
Lifestyle
Mainlinemenswear
Shop mens designer clothing with mainline menswear. famous brands including hugo boss, adidas, and emporio armani with next day uk delivery.... More
Category
Lifestyle