Review (April 2024)
Skinstore is an authorized retailer to 100s of premium beauty brands across skin, makeup and hair including skinceuticals, dermalogica, caudalie, alterna, kevyn aucoin & more. free us shipping when you spend over $49 alongside regular promotions.
10k
Estimated Revenue
1.24M
Website Visitors
3.4/5
Trustpilot Score
What are the monthly traffic metrics for Skinstore?
6/mo Traffic Growth
19.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
2.7Mins
Pages per Visit
4.0
Bounce Rate
62%
How fast is Skinstore growing?
Skinstore has grown by 5.4% in the last 6 months according to SimilarWeb.
How do people interact with Skinstore?
Last month, Skinstore received 1M visitors who spent an average of 2.7 minutes on the website and visited 4.0 different pages per session. Overall, 62% of people bounce on the first visit.
How do people find Skinstore?
360.6k people (29%) visit Skinstore directly. 362.7k (29%) people search for them in Google. Whereas, 88.1k (7%) discover Skinstore through Facebook, Reddit, and YouTube. 23k (2%) visitors come from Skinstore's email newsletters. Finally, 313.6k (25.3%) people come from affiliates and or paid referrals.
Who uses Skinstore?
Skinstore's top market is the United States and they receive 972.1k (78.5%) people.Then the 2nd is Canada with 54.4k (4.4%).The 3rd is is United Kingdom with 22.1k (1.8%).
Traffic Growth (last 6 months)
What do Skinstore's customers say about them?
Review Score
3.4/5
Total Reviews
3363
Info
SkinStore5 Star
45.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
55.0%
Read reviews that mention
SZ
Will never get your refund.
Reviewed on 2021-04-19T17:54:21
don't buy expensive beauty device from this beauty store. they will never refund to you if their product has quality issue.I brought a device, the battery no longer hold the charge after 8 months using. I returned it and ask for refund. The UPS tracking showed the device delivered in 3 days. but they still don't want to refund to you after amost 2 months. I followed up several times, they just give a simple answer, and they don't give you phone number or other contacts. you have to leave message on their web. every time, you ask them status, they said need 72 hours to response. then disappear, they will never want to response. don't buy from this web. customer service sucks. the worst shopping experience i had.
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Mackenzie Morgan
$220 worth of products NEVER received.
Reviewed on 2021-04-19T06:13:46
I ordered over $200 worth of products and it was for some reason “undeliverable” according to USPS.A month later, the order is still attempting to be “returned to the sender.” yet it’s still sitting at the same post office because the post office cannot get in contact this company to send it back to them. And I am not able to pick it up since it is already in “return to sender” status. I have filled out multiple forms on the website listing the exact tracking number showing I never received the package and I haven’t received ONE response. There is literally NO customer service phone number or email address available on the website. I am so baffled and frustrated with this whole situation. I was quite surprised to find responses on some of the reviews, yet, I can’t get so much as a response to multiple attempts to contact someone via the website?? I have never experienced worse customer service, or lack there of in my life. I would not recommend ordering from this website to anyone.
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Lindsay
Expired products
Reviewed on 2021-04-17T14:05:24
I ordered a PCA toner, among other items, and when the order arrived, the toner was expired by over a year.The date was printed clearly on both the box and bottle of the product. There is no customer service number to contact Skinstore, so you are forced to go through their messaging system online. They requested that I send them a photo, which I did, and they offered to replace or refund the product. I asked for a replacement and was again sent yet another expired toner. They asked again for another photo, which I again sent a photo of both expired toners together. They replied stating they were sorry I was having trouble uploading images? Finally after messaging again and posting a comment on their Instagram post, which they deleted, they offered again replacement or refund. I chose a refund since clearly their quality control cannot be trusted to not ship out multiple expired products. Not to mention if you order products that do not contain expiration dates. Stay away. It’s been a giant hassle, and now I am waiting for a refund and had to order the product elsewhere.
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Nicole Pelligra
Would not process a refund
Reviewed on 2021-04-17T02:16:56
I purchased a T3 shower head from them. I had to return it because it did not fit my shower head.I returned it using the return label their company sent me.
It has been a month and they still refuse to refund me my money as they said their warehouse never received it. I provided them with a copy of the receipt from the post office proving it was sent back to them.
I followed up with them three times and they are refusing to issue a refund.
Do not purchase anything from this company if you think you may need to get a refund. I am now out over 100 dollars. Poor customer service and I would never use them again.
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Hege Jakobsen
Easy shopping online
Reviewed on 2021-04-16T23:03:55
I have only had good experiences shopping with skinstore. They send the order fast
The prices are good as well.I love the mysterybags they offer when you shop for a certain amount. I love trying new brands I have never even heard of before ?Theres only one thing I miss and that is that they should write on the productpages if there are restrictions of sending some of the products to certain countries. It can be a little frustrating not being notified until you are about to pay.
But all in all, really good online store ?
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Mr. F
I am responding to the response of my…
Reviewed on 2021-04-16T15:03:18
I am responding to the response of my review. Skinstore received my return almost a month ago.I’ve contacted them about 25 times and I get the same response you see on this site “a member of our team is assisting you”. It is FAKE and they DO NOT REFUND. They STEAL MONEY and that’s why they don’t have a phone number to contact. It is a FRAUDULENT COMPANY. Every couple of days I get the same reply “we are sorry and we are looking into it”. What’s to look into? I paid for a product I didn’t need, paid 15 dollars to ship it back. They asked me to set up a PayPal account to get a refund. Then, they said they would process it. After that, nothing. Then they stated they had to contact their fraud department to make sure I could be refunded. WHAT????? That makes no sense. Then, I was told on two occasions “you will have your money by the end of the day.” After that, “it will be 3-5 business days.” AFTER THAT, “you will have a refund in 7–10 days.” And on and on. I am so upset that a company can still get away with stealing money in 2021. They should be shut down it’s disgusting. It’s not even the money it’s the principle.
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Socorro Garcia
I love skinstore .
Reviewed on 2021-04-13T21:45:23
I love skinstore .
The best skin care store online.
You never go wrong !!
Shan Fourie
No product delivery and still no refund
Reviewed on 2021-04-13T05:27:41
I ordered my first ever skinstore order with no issues and was delivered, albeit later than I had hoped,but all fine. Then placed another order to the very same address and paid $20 for speedy delivery as I only had limited time of my friend being at that address to bring it to me, and to date the delivery has not been made and no one can tell me where it is. I’ve asked for a refund multiple times and continue to get the runaround with the “assistance crew”
It’s absolutely absurd
Ordered 03/27
Dispatched 03/28
And yet still no sign and no answers 17 days later
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