Reviewed on 2021-04-26T03:46:33
Bought xperia 10 a year ago, quite expensive, about a week after the warranty ran out my screen started freezing,and phone would lock up, contacted Sony via the chat service in the support app, and was told it was a common problem!!.. When I asked them how they were solving this common problem, I was told that they wait for the customer to contact them, and if the phone is in warranty, they fix it free of charge, if not then they charge, when I pointed out that waiting for the customer to have a problem that sony know will happen, isn't good customer service, I was told its not up to them to inform customers"That's what the warranty is for", I was told.
For Sony to sell a product that they know will probably fail after a year is absolutely disgusting, and then to charge them to fix a design fault just shows what a terrible company Sony actually is.
I will never buy another Sony product again.read more
I spent R7500 on a Sony Xperia and it…
Reviewed on 2020-11-28T18:52:02
I spent R7500 on a Sony Xperia and it has to be the biggest ware of money.. After a year of using it I can no longer hear when anyone calls so.I have to have it on loud speaker.. If you use Google maps the phone switches off in the middle of no where.. You can barely pickup a wifi signal unless you next to the router.. Don't buy this brand of cell phone and you can never get anyone to help you to even replace the battery... Total waste of money... DO NOT WASTE YOU MONEY AND TIME ON THIS PHONE!!!!read more
The worst customer service ever.
Reviewed on 2020-11-18T11:52:12
The worst customer service ever.
Sony customer support is based in Cairo and they tell you what theywant and do totally opposite when asked for simple explanation they don’t bother to answer but to add more confusion and get rid of you just like that.
My email address was used by whoever it may be and I tried to recover using my date of birth is now over a month no help.
Rubbish companyread more
Reviewed on 2020-05-16T08:37:22
Quality products, nice site.
Reviewed on 2020-05-04T22:36:25
My Sony Xperia is the first and last Sony mobile I will buy. Chock-a-block bloatware, it takes forever to boot up,in comparison to my previous Motorola and Samsung. Word of mouth is a powerful tool, I have warned many who were buying mobile phones... NOT SONY... DO NOT BUY A SONY MOBILE PHONE... The swipe screen is so bloody annoying... one has to swipe and swipe and swipe and swipe to get in. I have kept it long enough to make the outlay pay off. Another month and I buy a new phone... YAY!!read more
I had a Sony Xperia Z2 earlier and I…
Reviewed on 2020-02-23T12:59:24
I had a Sony Xperia Z2 earlier and I loved that phone. If you could increase the battery capacity and lifetime as well,I would buy again a Sony Mobile. Until this time, I stay with the Samsung.read more
Reviewed on 2019-12-29T12:13:34
Not at all happy with the service these are offering.
I sent my phone for repair in October for batteryissue to which came back and the battery was fine but then started turning its self off to which I missed a call to say my sister had minutes to live
They didn't even say sorry for that neither
So in the end had to send it back again and how quick they sent it back I new they couldn't of done anything with it so I had to send it back again to which I got told I would receive it back before Christmas and got an email on Christmas day saying to allow 14 days to which the wk before I got told that it would be delivered to me before Christmas still haven't got the phone back and having to pay for use of another phone.
HORRIBLE SERVICE.
I WILL BE NOT BUYING ANYTHING TO DO WITH THIS COMPANY AGAIN AFTER ALL THIS
I HAVE Asked FOR A MANGER TO RING ME OVER 2 WEEKS AGO GUESS WHAT STILL NO CALLread more
Sent a faulty Style Cover back to an…
Reviewed on 2019-11-21T14:12:02
Sent a faulty Style Cover back to an address which Sony Xperia Customer Help transcript service hadgiven to me.
After not hearing anything for two weeks called their 0203 6087610 number and selected option they give for returns. I was then told by 'Kelly' that they were not the returns option and she would give me another number. The number she gave was the old number Sony helpline no longer used. Called previous number (new number) back option and selected two again was again told I was through to wrong number again by 'Kelly' again.
I reminded Kelly what she had done previously but she just ignorantly repeated herself. I requested to speak to a manager and she stated she was the Manager.
I tried every option on their Xperia support line to find out the progress of my repair but was deliberately passed from pillar to post and lied to each time including being given Sony Support Numbers which are expensive and no longer in use.
I was going to buy a Sony ATMOS Amplifier but they've got no chance nowwith this standard of Customer Support (Non exist ant)read more