Review (August 2025)
Buy and sell sports tickets, concert tickets, theater tickets and broadway tickets on stubhub!
854.39M
Estimated Revenue
11.57M
Website Visitors
1.5/5
Trustpilot Score
What do we know about StubHub?
Estimated Revenue (2020)
$854.39M
Total Funding
$19.6M
Total Employees
1100
Founded
2000
Industry
Internet
Last Funding Date
Venture (Round not Specified) Dec 2012
Location
San Francisco, United States
About
StubHub: Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub!
What is StubHub's Revenue?
StubHub's estimated revenue for 2024 is $854.39M.
What does StubHub do?
At StubHub, our mission is simple: bring the joy of live to fans globally. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. We enable experience-seekers to buy and sell tickets whenever and wherever they are through our desktop and mobile experiences. StubHub reinvented the ticket marketplace in 2000 and continues to lead it through innovation. StubHub's industry firsts include: the introduction of the ticketing application, interactive seat mapping, 360 degree virtual views of seating, innovative price recommendation technology and an algorithm that determines the best value on tickets At StubHub, we are: Owners: We carry the ball. We act as one team, in it together. We live above the line as optimists and with a solution mindset. We are fully accountable for solving problems, both our own pieces and the whole. Fan First: We are the fans' biggest fan. We are the fan and the voice of our fans in everything we do. Driven: We push past the finish line, aggressively prioritize and focus on what matters most. We debate, decide, commit and deliver. Inventive. We play a new chord; we celebrate progress over perfection and learnings as much as success. We're agile because there is always more than one way. Courageous: We take big swings. We show up for challenges with resilience and persistence. We take risks, embrace failure as a path to learning, and speak up when we have a different opinion. Diverse and Inclusive: We harmonize. We assume positive intent, trust and empower others; bring a global mindset and seek out alternative viewpoints.
What are the monthly traffic metrics for Stubhub?
6/mo Traffic Growth
-89.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
12M
Time on Site
4.3Mins
Pages per Visit
6.0
Bounce Rate
40%
How fast is Stubhub growing?
Stubhub has grown by -86.5% in the last 6 months according to SimilarWeb.
How do people interact with Stubhub?
Last month, Stubhub received 12M visitors who spent an average of 4.3 minutes on the website and visited 6.0 different pages per session. Overall, 40% of people bounce on the first visit.
How do people find Stubhub?
4.8M people (41%) visit Stubhub directly. 5.7M (50%) people search for them in Google. Whereas, 67.5k (1%) discover Stubhub through Facebook, Reddit, and YouTube. 325.2k (3%) visitors come from Stubhub's email newsletters. Finally, 121.7k (1.1%) people come from affiliates and or paid referrals.
Who uses Stubhub?
Stubhub's top market is the United States and they receive 11.2M (96.4%) people.Then the 2nd is Canada with 106.3k (0.9%).The 3rd is is United Kingdom with 46.5k (0.4%).
Traffic Growth (last 6 months)
What are Stubhub's ads on Google?
Google Ads
StubHub.com - StubHub - Official Site
https://www.stubhub.com/?gcid=C12289x486&keyword=10115844_c&creative=7242685870&gclid=CLe7gdTZ-dACFSUW0wod03UGtQ
Where Fans Buy & Sell Tickets. Sellers Set The Ticket Price. Easy to purchase · Best value on tickets · 100% guaranteed tickets · Secure transactions
StubHub.com - StubHub - Official Site - Buy & sell tickets
https://www.stubhub.com/
Take a night off from nights in. Find great seats for amazing events near you. Easy-to-use mobile app · Best value on tickets · 100% FanProtect Guarantee · 24/7 Customer support Categories: Sports, Concerts, Theater & Comedy
Hamilton Tickets - See the award-winning musical - stubhub.com
https://www.stubhub.com/hamilton-tickets/grouping/1500226/?gcid=C12289X486&keyword=144875169_c&creative=108871469555
You know you can't miss a night at Hamilton. Get your tickets today.
Los Angeles Dodgers Tickets - Safe Seats with StubHub™
https://www.stubhub.com/los-angeles-dodgers-tickets/performer/1061/
Get to the next Dodgers game while feeling safe with socially distanced seats. At StubHub, every Los Angeles Dodgers ticket is 100% guaranteed by FanProtect™. Pay over time with Affirm. 24/7 Customer support. 100% FanProtect Guarantee. Virtual views from seats.
StubHub Official Site - Grab your tickets today.
https://www.stubhub.com/?gcid=C12289x486&keyword=10139780_c&creative=181483151216
At StubHub, experience once in a lifetime, as often as you want.
What do Stubhub's customers say about them?
Review Score
1.5/5
Total Reviews
5043
Info
StubHub5 Star
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4 Star
0.0%
3 Star
0.0%
2 Star
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1 Star
100.0%
Read reviews that mention
Mike C
Horrible Customer Service
Reviewed on 2021-05-19T16:11:24
I had a horrible experience with Stubhub's customer service. I would be very wary of buying anythingfrom Stubhub if you think there's even a remote possibility that you'll have to engage their customer service team to resolve any issue.
I'd purchased tickets for a show for $650 back before the pandemic, and when the pandemic caused the show to be cancelled, Stubhub came out with a promotion to allow you to either get a full refund or take a credit of 120%. I decided to take the 120% so that I could do fun outdoors activities with my kids (120% of $650 is a lot of money!) The emails they sent out gave instructions on how to accept the offer, but when I logged in those options weren't available to me. So, I called Customer Service...
Several attempts to call failed because I didn't have the time to wait on the long holds (wasn't expecting to wait more than 15min), so I went digging for a customer service email option or even a virtual chat....nothing....
Finally, when an email came out saying the end of the promotion was a few days away, I decided to find a couple hours and just do the hold game. Sure enough, after being on hold for 54min, I finally spoke to a human being. She was perfectly nice, but she told me she couldn't resolve the issue and that she'd need to pass my case on to the technical team.
When I hadn't heard anything in a couple days, I called back, but again the wait times on hold were too long and I didn't get through. Finally, I ended up getting an email saying my money was being refunded, so I called and sat on hold again, until I finally got through to someone.
I then spent longer on the phone with a CS agent who literally kept repeating the same words over an over indicating that the promotion was over (despite my attempts to take advantage of the promotion before it ended) and that they would not honor it. I politely asked to speak with a supervisor after she said she couldn't help me, but she placed me on hold for another several minutes and came back and said there were no supervisors available due to the high volume of calls. I spoke with her more (very politely)...kind of to see how long I could get her to talk to me....it was a game for me at that point since I was never going to get to take advantage of this promotion. I kind of enjoyed just being very polite and seeing if I could get her to see it from my perspective, but she kept reading from a script or something that said "the promotion is over". Eventually, I asked to speak to a supervisor again, and she said "okay" and put me on hold....I was on hold for 15 more minutes, and then they hung up on me.
In all, I estimate I spent about 4 hours trying to resolve this issue, but had no luck despite my very reasonable request and situation. I always believe, having a calm demeanor, showing people on the other end of the phone respect, and being polite is the best way to handle these types of situations, but in this case....with Stubhub, there is no hope of good customer service.
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Eric Gilbert
IF YOU BUY FROM STUBHUB AFTER READING…
Reviewed on 2021-05-19T00:34:51
IF YOU BUY FROM STUBHUB AFTER READING THIS YOU'RE AN IDIOT! They are the worst company on the face of the planet.Even including North Korea and Afghanistan. Bought 2 tickets for Van Gogh show in Austin. Wrote the producer next day to exchange for better time. Producer wrote back tickets are FRAUD! FAKE! Called StubFk. Waited 2 hours to talk to a robot named Jaba the Hut who in a monotonal drone told me I had to be Columbo and prove the maker of the tickets is not pulling a "Fast one". Unfknbelieveble. StubHub won't even take the event organizer's claim the tickets are fake! Even with email proof! I think Mr. Monotone was jerking off in a closet thinking how he screwed another customer for FlubHub. DON'T BUY TICKETS FROM THESE BANDITS!!!!!! JUST TELL THEM TO FK OFF AND HANG UP APPLY FOR A CHARGEBACK!
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Tara Truths
Bought tickets for NHL game which due…
Reviewed on 2021-05-18T00:43:06
Bought tickets for NHL game which due to covid seats were unavailable. The tickets were over $300 each with fees over $700 for both for center ice.We sat further away with graciousness from the stadium. When notifying stubhub, the said the tickets were not fake because they were scanned and I was able to get in the building. That is was not their problem the stadium made seats unavailable and I should be happy I was given admission, I did not get a refund to adjust the cost even though the seat that was available on there website that was equivalent were $116 ea. So I guess standing room is the same as front row so never pay the cost difference. They said they could do more if I contacted them when it happened and I did multiple phone attempts that were unanswered and multiple that were not sent to a real web address and were sent back, I had to wait until they were next open, I got 20% back and not close to the equivalent price.
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Charles
ON HOLD!!!
Reviewed on 2021-05-17T16:23:37
I have been on hold for over an hour and I believe they avoid the phone calls so they do not have to provide refunds.This is absolutely ridiculous! I tried to purchase tickets for a Charlotte Miami basketball game. They charged me for the tickets and I NEVER got the tickets. I have been on hold 4 different times to try and get this resolved and they will never take my call.
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Rachael
Worst Customer Service I have ever…
Reviewed on 2021-05-17T14:11:38
Worst Customer Service I have ever experienced. Sat on the phone 2+ hours two days in a row and never got answered.Waited over a year for a refund of $500 and still haven't received it.
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Charlotte Olsen
this company legitimately made me suicidal.
Reviewed on 2021-05-14T21:42:44
this company legitimately made me suicidal again. sold a ticket and was told that i would get paid 5-8 business days after transferring the ticket.However, now they are saying they won’t pay me until AFTER the concert happens. that is over 4 months away, and I am an unemployed college student who needed those funds to afford housing. because of this my housing is no longer stable. the buyer AND stub hub have their ticket/money and i have to wait months for money i desperately need because they falsely advertised. absolutely turned me into someone who calls and yells over the phone. I’m not even sure i will receive the money because of what i have already experienced. please do not even think about this company bc it will give you a mental illness.
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Anna Mack
I hate this companies customer service…
Reviewed on 2021-05-14T17:26:18
I hate this companies customer service our tickets are two days late and I have been on hold for 2 hours trying to speak with someone about this issues.It is frustrating when you spend hundreds of dollars on tickets and you have to worry about getting them on time. Annoyed is an understatement...
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Lisaeparker
Extremely poor customer service
Reviewed on 2021-05-14T12:48:33
I would like to delete my account or even my credit card. There is no way to do this online.There is no way to open a ticket or chat with them. The only way to get in touch is to call and wait in an endless queue.
The lack of these most fundamental features in 2021 is so customer unfriendly it amazes me they haven't been sued. Shame on this company. Clearly don't care about modern Internet standards nor treating their customers right.
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