Review (August 2025)
Explore microsoft products and services for your home or business. shop surface, microsoft 365, xbox, windows, azure, and more. find downloads and get support.
147.11B
Estimated Revenue
910.13M
Website Visitors
1.2/5
Trustpilot Score
What do we know about Microsoft?
What is Microsoft's Revenue?
Microsoft's estimated revenue for 2024 is $147.11B.
What does Microsoft do?
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 144,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
What are the monthly traffic metrics for Support?
6/mo Traffic Growth
1.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
910M
Time on Site
4.7Mins
Pages per Visit
4.0
Bounce Rate
47%
How fast is Support growing?
Support has grown by -14.0% in the last 6 months according to SimilarWeb.
How do people interact with Support?
Last month, Support received 910M visitors who spent an average of 4.7 minutes on the website and visited 4.0 different pages per session. Overall, 47% of people bounce on the first visit.
How do people find Support?
447M people (49%) visit Support directly. 352M (39%) people search for them in Google. Whereas, 15.1M (2%) discover Support through Facebook, Reddit, and YouTube. 19.3M (2%) visitors come from Support's email newsletters. Finally, 4.9M (0.5%) people come from affiliates and or paid referrals.
Who uses Support?
Support's top market is the United States and they receive 179.4M (19.7%) people.Then the 2nd is India with 57.3M (6.3%).The 3rd is is Brazil with 46.7M (5.1%).
Traffic Growth (last 6 months)
What do Support's customers say about them?
Review Score
1.2/5
Total Reviews
1553
Info
Support Microsoft5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Daniel
Support so bad it must be on purpose
Reviewed on 2021-05-21T22:01:38
No idea how this company functions. Managed to order an Xbox series x. Everything works as it should: I'm charged,thing ships, tracking number. Then I get an update from UPS that the order is being held due to missing import documentation. I ordered from my country's MS store, paid local sales tax, and had no idea the thing would be imported. Ok fine, I call UPS. UPS says to get MS to send them the docs. Easy enough, except it's not. Hours with multiple MS customer service agents and nobody can help. Support tickets opened just to make me go away, and subsequently abandoned. Silly suggestions, like I should argue with UPS about the finer points of EU/CH cross border commerce laws and convince the brown khaki army that it is they who are mistaken and whatever sticker MS put on the box must suffice. Obviously doesn't work. Whatever. UPS sends box back to MS after a week of MS-support ignoring me. I call MS again to try to get them to resend. Support ticket, escalation, hours on phone. I'm told it's impossible for them to go to warehouse, put postage on box, and put it in the mail. Faster than light travel is arguably impossible. Violating energy conservation is likely impossible. Sending a box from one place to another is one of the fundamental tasks of an E-commerce shop.
Fast forward to an hour ago. I get a mail MS just refunded the purchase. No other contact at any point the entire time. Of course the things are perpetually out of stock so can't reorder. They probably just have one they're shipping in circles. Mind numbingly terrible customer support. Lose-all-faith-in-humanity level customer support. If you find yourself at the gates of hell and the devil gives you a choice between a bed of hot coals, an eternity of Ellen reruns, or a quick call to MS support to help him fix his laptop, take the coals. -1 Stars.
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A. Customer
If I could provide a rating of "zero" stars, I would
Reviewed on 2021-05-21T21:25:05
Where do I begin?
* Microsoft's computerized telephone support menu (1 (800) 642-7676)is ACTIVELY hostile toward customers. The default response for almost all menu choices is to refer you to their useless websites and disconnect the call.
* Customer service reps are generally not empowered to help customers. They come across as apathetic and often behave in a childish manner (ex. they routinely transfer customers to random extensions or will abruptly disconnect when they know the call is not going well). They routinely refuse transfer requests to a supervisor when politely requested and refuse to provide their employee id number/unique identifier when they are unprofessional.
Having worked in call centers/for companies that were recipients of awards for excellent customer service, I know what is required to earn such an award: THIS IS THE OPPOSITE OF EXCELLENCE.
To be blunt: Microsoft has never been a great company. Its products are highly unreliable/of poor quality (the Windows OS being the prime example, the Surface Pro with all of its chronic overheating issues/malfunctions being another). Now, its customer service is "on par" with the horrible quality of most of its products. It's sad that Microsoft has been able to use its money/500 pound gorilla status to stifle companies with far better products/support.
Sadly, this approach to customer service is the norm for corporate America. Pathetic.
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jassi sivia
Response is lousy
Reviewed on 2021-05-21T16:28:51
I’m literally trying to change account information these morons keep telling me to go online,when I type in the correct information “the account information you’ve given us is incorrect you are locked out” I can’t even talk to a human cause these people transferred it all to computer so where do I go to? Who do I talk to can anyone enlighten me please as to what to do in this situation? I literally get more help from apple than these people
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Zachary Goldberg
Honestly the worst customer service I…
Reviewed on 2021-05-20T02:49:49
Honestly the worst customer service I have ever experienced from a company let alone a comoyter company.I don't care how cool the computers are it isn't worth it. Impossible to get anyone to actually solve a problem. They are useless.
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John Gennaria
Microsoft: no help for you!
Reviewed on 2021-05-18T18:22:37
Microsoft don't do anything. Call their support number and no one picks up or redirected to a half assed FAQ page.I am trying to reset a password on an account and recover the same account and I get nothing. For a customer support specialty division, Microsoft has none. I'm surprised they lasted so long on poor customer service.
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Alec Ferreiro
This customer support is basically non…
Reviewed on 2021-05-18T17:15:13
This customer support is basically non existent they dont want to help you they just want your money,requested a call a million times nothing nada no calls, they keep telling me when i get to the point of replacing an item online that third party cookies are blocked so
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Fukof
Should be 0
Reviewed on 2021-05-17T21:51:17
Should be 0. Worst CS on the planet. They’ve had our business email shutdown for a week and no end in sight.I’m getting tired of talking to ESL CS agents who can’t understand anything. Thanks for ruining my business Microsoft. You’re worse than Apple and that’s saying something. Take your Outlook software and jam it up your a$$. F&&k you! I hate you and all of your software. Oh, and Bluehost,you suck worse than Microsoft.
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Virginia Coleman
Fluff you microsoft
Reviewed on 2021-05-14T21:18:23
I hate to be this person, but my friends are I getting together to give Microsoft as many one star reviews as we can.I got an outlook account so that I could purchase games for my Microsoft computer and Xbox once and use across devices. Cool right? Until you forget the password. So I clicked the "forgot password" MISTAKE! Now my account is locked. I can't buy new games, I can't recover the games I already purchased. I'm already stressed with everything else. I have covid. I JUST WANT TO PLAY MY GAMES IN PEACE! And they can't even hire a teenager to help me access the account again, they have to get a fluffing bot to do it. My games and ducks don't matter, at this point I kinda hope covid takes me better than dealing with thing BS.
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