Review (August 2025)

Sysaid is an it service management solution that offers all the itil essentials. it’s everything you need for easy and efficient itsm in a single tool.

28.18M

Estimated Revenue

94.47k

Website Visitors

3.9/5

Trustpilot Score

What do we know about SysAid Technologies Ltd.?

Estimated Revenue (2020)

$28.18M

Total Funding

$30M

Total Employees

150

Founded

2002

Industry

Computer Software

Last Funding Date

Private Equity Nov 2018

Location

Manila, Philippines

About

SysAid Technologies Ltd.: SysAid is an IT service management solution that offers all the ITIL essentials. It’s everything you need for easy and efficient ITSM in a single tool.

Social Links

What is SysAid Technologies Ltd.'s Revenue?

SysAid Technologies Ltd.'s estimated revenue for 2024 is $28.18M.

What does SysAid Technologies Ltd. do?

SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. Founded in 2002 by Israel Lifshitz with a vision to make the lives of SysAdmins around the world easier, and make their IT environments and IT service delivery better—SysAid now serves over 10,000 customers across 140 countries, spanning all industries and sizes, from SMBs to Fortune 500 corporations. SysAid has offices around the globe, and its ITSM solutions are available in 42 languages.

What are the monthly traffic metrics for Sysaid?

6/mo Traffic Growth

-19.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

94k

Time on Site

1.0Mins

Bounce Rate

67%

How fast is Sysaid growing?

Sysaid has grown by -14.3% in the last 6 months according to SimilarWeb.

How do people interact with Sysaid?

Last month, Sysaid received 94k visitors who spent an average of 1.0 minutes on the website and visited 2.0 different pages per session. Overall, 67% of people bounce on the first visit.

How do people find Sysaid?

26.6k people (28%) visit Sysaid directly. 56.7k (60%) people search for them in Google. Whereas, 2k (2%) discover Sysaid through Facebook, Reddit, and YouTube. 739.4 (1%) visitors come from Sysaid's email newsletters. Finally, 278.9 (0.3%) people come from affiliates and or paid referrals.

Who uses Sysaid?

Sysaid's top market is the United States and they receive 25.2k (26.7%) people.
Then the 2nd is United Kingdom with 6k (6.4%).
The 3rd is is Israel with 5.7k (6.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Sysaid's ads on Google?

Google Ads

Try SysAid Service Desk System - Carry Better Support & Service‎

https://www.sysaid.com/

ITIL, ITAM & More Great Features. Try SysAid Value For Money Free For 30 Days! Editions For All Needs · 24/7 Global Support · Over 10,000 Customers · Great Value For Money

Free Help Desk Software - 1 Place to Manage Everything - sysaid.com‎

https://www.sysaid.com/help-desk-software

Key Features Available: Ticketing, Asset Management, Password Reset & More.

Free IT Asset Mgmt Software | Simplify Asset Tracking & Inv.‎

https://campaigns.sysaid.com/it/asset-management-software

Add to the 9M+ assets already managed on SysAid. Get Your Free 30-Day Trial Now!

Help Desk Software - Easily Control IT Ticketing

https://www.sysaid.com/lp/help-desk-software

Enable Better Help Desk Invoicing & Other Great Features, With SysAid's Helpdesk Software

Keyword: spiceworks help desk

Help Desk Ticket Mgmt System | Start Free. Improve IT Support‎

https://www.sysaid.com/help-desk-software/ticketing-system

Manage Your Help Desk Process from First Contact to Resolution All in 1 Place. 100% Customer Driven · Choose SaaS Or On-Premise · Great Value For Money · Easy To Configure Brands: All In One ITSM Solution, Robust Help Desk Software, Full IT Asset Manageme

What do Sysaid's customers say about them?

Review Score

3.9/5

Total Reviews

28

Info

SysAid

[email protected]

+97235333675

Air Port City

5 Star
70.0%
4 Star
10.0%
3 Star
10.0%
2 Star
0.0%
1 Star
10.0%
Read reviews that mention
Lewis

Another annoying site where they're not…

Reviewed on 2020-06-27T19:34:08

Another annoying site where they're not upfront about pricing until you contact them.
Prachi Kurane

Easy User Friendly tool for Ticketing purpose.

Reviewed on 2020-02-21T04:26:31

Easy User Friendly tool for Ticketing purpose. One of the Essential and basic ticketing tool used for ITIL practices such as Incident management,Problem management and change management, Asset and configuration management. Easy and user friendly to use. Does not require much of training to use this tool. However, it does log you out if not used for more than 5-10mins. can be integrated with other softwares as well
read more
Matt

Can't use the back arrow with the…

Reviewed on 2019-10-02T14:15:23

Can't use the back arrow with the system. Sometimes it works but other times you get the sad brokenface in the browser.
read more
Linda

SysAid is a good product

Reviewed on 2019-07-22T13:36:34

SysAid is a good product. I like that if something can be better, they will listen and are willing to consider new ideas. The Technical staff is very helpful,and patient. Can't say every experience is good, there are bumps in the road but I am satisfied with the product and its capabilities. I have past experience with all the top helpdesk products and I believe this is much easier to use than most and has a lot of features if you take the time to learn them and adapt to them.
read more
Lucas

Real-time support and all request are…

Reviewed on 2019-07-12T06:55:58

Real-time support and all request are treated with high priority.
Martin

Sysaid

Reviewed on 2019-06-24T10:48:45

We are very satisfied with Sysaid software. When we have problems, the response is very fast and thehelp is high quality.
read more
Kathy

support ticket was handled in a timely…

Reviewed on 2019-06-11T12:31:52

support ticket was handled in a timely manner with a fix to the issue. I appreciated the quick responseto emails after submitting the support ticket.
read more
David

I have had two tickets logged with…

Reviewed on 2019-06-10T14:48:27

I have had two tickets logged with Sysaid both times the I was impressed with the knowledge andexpertise of the Support engineers. Both times I was happy with the quick solutions that were implemented.
read more

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