Review (August 2025)

Thai airways has service to 35 countries and popular international & domestic destinations including phuket, singapore, london and more. book your trip online

681.5M

Estimated Revenue

1.42M

Website Visitors

1.4/5

Trustpilot Score

What do we know about Thai Airways International?

Estimated Revenue (2020)

$681.5M

Total Employees

4700

Industry

Airlines Aviation

About

Thai Airways International: Thai Airways has service to 35 countries and popular International & domestic destinations including Phuket, Singapore, London and more. book your trip online

Social Links

Alexa Ranking: 208333

What is Thai Airways International's Revenue?

Thai Airways International's estimated revenue for 2024 is $681.5M.

What does Thai Airways International do?

What are the monthly traffic metrics for Thaiairways?

6/mo Traffic Growth

1.10%

All Time Traffic Growth

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Monthly Hits

1M

Time on Site

4.9Mins

Bounce Rate

35%

How fast is Thaiairways growing?

Thaiairways has grown by 7.3% in the last 6 months according to SimilarWeb.

How do people interact with Thaiairways?

Last month, Thaiairways received 1M visitors who spent an average of 4.9 minutes on the website and visited 6.0 different pages per session. Overall, 35% of people bounce on the first visit.

How do people find Thaiairways?

384.9k people (27%) visit Thaiairways directly. 962.8k (68%) people search for them in Google. Whereas, 25.4k (2%) discover Thaiairways through Facebook, Reddit, and YouTube. 19.8k (1%) visitors come from Thaiairways's email newsletters. Finally, 1.1k (0.1%) people come from affiliates and or paid referrals.

Who uses Thaiairways?

Thaiairways's top market is the Thailand and they receive 463.1k (32.6%) people.
Then the 2nd is Australia with 162.3k (11.4%).
The 3rd is is Germany with 160k (11.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Thaiairways's customers say about them?

Review Score

1.4/5

Total Reviews

244

Info

Thai Airways International
5 Star
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4 Star
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3 Star
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2 Star
5.0%
1 Star
95.0%
Read reviews that mention
Ruth Rose

Absolutely unexpectable

Reviewed on 2021-05-19T11:06:49

DO NOT USE. Been waiting over 7 months for refund on a cancelled flight. Unacceptable.Keep being told to call back every two weeks but this has been going on for months. This airline is basically just a scam at this point. Whatever you do, DO NOT USE THIS AIRLINE! Will be taking this further and continuing to contact/ leave reviews for each time we are being messed around. FUMING
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mitchel Alessandro

Still no money back

Reviewed on 2021-05-17T13:30:57

Our flights where canceled because of corona. We booked a flight from thai airways with a thirdparty. The third party requested our money back over six months ago and we are still waiting for the money
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Kristeen

Refund

Reviewed on 2021-05-17T10:35:38

Still waiting for a refund for a flight I didn’t take 14 months ago to just get emails saying to waitIt’s unacceptable
read more
pax

Never again!

Reviewed on 2021-05-16T07:50:43

From loyal traveller, seller to never promoting, travelling with this airline again!Thaiairways has done all it can for themselves and nothing for customers! Zero stars if possible!
read more
Priya Vanderveer

Long waiting time for call center :(

Reviewed on 2021-05-14T04:18:27

Flight changed by the Airline. I called and waited for Thai Airway call centre for one and a half hour,and no one picked up (I called during the office hour). Please improve.
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Tri Nguyen

bad flight experience

Reviewed on 2021-04-17T09:40:32

bad flight experience
K Harrison

Cancelled flights

Reviewed on 2021-04-06T07:56:14

As with previous reviews this airline has failed to refund cancelled flights from March 2020.A disgrace that a national carrier can still be allowed to operate
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Kirra apartments Killara

Request for refund for airfares from Sydney to Thailand

Reviewed on 2021-04-05T01:53:10

In November 2019 I booked a holiday to Thailand through Luxury Escapes including return economy flights with Thai International from Sydney to Bangkok and return in September 2020.Due to Covid, the holiday had to be cancelled. In March 2020 I requested a refund from Luxury Escapes which has provided a full credit for the accommodation. Luxury Escapes advised at the same time they requested a full refund for the airfares from Thai International. Luxury Escapes has now advised that they cannot give me a refund or credit for the flights until Thai International provides them with a credit or refund. We have lived and worked in Bangkok at the Australian Embassy for 3 years and returned to visit Thailand many times. However, as both my wife and I will turn 80 this year, we are uncertain if we will be able to fly internationally again in the future. I have emailed Thai International Sydney requesting full refund of $ 1834. I look forward to receiving a positive reply.
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