Review (July 2025)
At tire rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
1.5B
Estimated Revenue
8.19M
Website Visitors
4.8/5
Trustpilot Score
What do we know about Tire Rack?
Estimated Revenue (2020)
$1.5B
Total Employees
360
Founded
1979
Industry
Automotive
Location
South Bend, United States
About
Tire Rack: At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
What is Tire Rack's Revenue?
Tire Rack's estimated revenue for 2024 is $1.5B.
What does Tire Rack do?
Tire Rack, family-owned and headquartered in South Bend, Indiana, is America's largest independent tire tester and consumer-direct source for tires, wheels and performance accessories. Our team of 90-plus test drivers (our sales team) tests tires from every major tire manufacturer on our state-of-the-art, 10-acre test facility. The findings are then posted on our website, www.tirerack.com, where you can make an educated decision on a tire, wheel or performance accessory purchase. We have also collected results from more than 150,000 consumer surveys representing over 2.6 billion miles of real-world tire data, the largest known cache of such information anywhere. In addition various testing and informational videos are available online in our Video Center at www.tirerack.com/videos Since 1979, we have grown from a single-point retail store in Indianapolis to encompass over 1.8 million square feet of space in 10 distribution centers across the country. A diverse and broad in-stock inventory from 17 major tire and 41 wheel brands can be delivered anywhere in the country in two days or less. Nationally, more than 9,000 independent Recommended Installers are available to service your local installation needs.
What are the monthly traffic metrics for Tirerack?
6/mo Traffic Growth
-14.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
8M
Time on Site
4.5Mins
Pages per Visit
4.0
Bounce Rate
43%
How fast is Tirerack growing?
Tirerack has grown by 5.8% in the last 6 months according to SimilarWeb.
How do people interact with Tirerack?
Last month, Tirerack received 8M visitors who spent an average of 4.5 minutes on the website and visited 4.0 different pages per session. Overall, 43% of people bounce on the first visit.
How do people find Tirerack?
2.4M people (29%) visit Tirerack directly. 5.1M (62%) people search for them in Google. Whereas, 133.5k (2%) discover Tirerack through Facebook, Reddit, and YouTube. 120.6k (1%) visitors come from Tirerack's email newsletters. Finally, 384.9k (4.7%) people come from affiliates and or paid referrals.
Who uses Tirerack?
Tirerack's top market is the United States and they receive 7.4M (89.8%) people.Then the 2nd is Canada with 523.2k (6.4%).The 3rd is is Mexico with 23.5k (0.3%).
Traffic Growth (last 6 months)
What are Tirerack's ads on Google?
Google Ads
TireRack.com® - Free Shipping | Free Road Hazard Protection.
https://www.tirerack.com/content/tirerack/desktop/en/homepage.html
Shop Our Large Selection of Quality Brands. We Make It Easy. Next day delivery. Experts on staff. Ship to local installer. Steps: Find What Is Right For You, Get It Fast Delivered.
TireRack.com - Tire Racks
https://www.tirerack.com/accessories/category.jsp?category=Tire Storage
Order $50 of Tire Storage Product And We'll Ship It For Free! Next day delivery · Experts on staff · Find. Deliver. Install. · Ship to local installer
Tire Rack - Official Site - TireRack.com
https://www.tirerack.com/content/tirerack/desktop/en/tires.html?s_kwcid=AL!3756!3!72454631413!e!!g!!42x14.5-17
Buy Tires for Your Vehicle & Get Them Delivered Super Fast! Ship to local installer · Next day delivery · Experts on staff
TireRack.com® - Free Shipping - Tires For Sale
https://www.tirerack.com/specialoffers/specialoffers.jsp
Buy Affordable Tires at Tire Rack & Get Them Delivered Super Fast. Great Selection of...
Tire Sale - Tires - It's What We Do.
https://www.tirerack.com/specialoffers/specialoffers.jsp
Buy Affordable Tires at Tire Rack & Get Them Delivered Super Fast! Ship to local installer · Experts on staff · Next day delivery
What do Tirerack's customers say about them?
Review Score
4.8/5
Total Reviews
5380
Info
Tire Rack5 Star
50.0%
4 Star
10.0%
3 Star
10.0%
2 Star
0.0%
1 Star
30.0%
Read reviews that mention
Ryan Gilbertie
Tirerack does not stand behind their tires :(
Reviewed on 2021-05-16T19:57:04
Tirerack.com does not stand behind their tires. I purchased rims and 4 Dunlop HP 225/35/R19 tires mounted and balanced by Tire Rack.I had a verified installer mount them and found that all 4 had flat spots that caused significant vibration while driving. When I tried returning them for a defect Tire Rack said they would not accept them back under their own warranty policy. I had to go through Dunlop's which required me to buy another set of Dunlop or Goodyear to replace them which significantly limited my options (2 or 3 tire models). I received replacement Goodyear Eagle tires that were found to also have flat spots and cause vibration. Additionally, TR only covers $100 of mounting/balancing even though the verified installer charged m1 $180. So not only did I lose roughly 4 days of time on the phone with tire rack and going back and forth to the installer and UPS to swap these tires I lost an additional $80 in the process. I WILL NEVER do business with this company again.
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Ryan Wheeler
ZERO Customer Service
Reviewed on 2021-04-30T00:43:35
I purchased $3500 worth of wheel/tire package. I had a minor issue with the TPMS, something that should be easily fixed /made right. After I purchased the tires/wheels, ALL contact was ceased from Tire Rack. I cannot get anyone on the phone. My Sales Rep - SAM DONAHOE will not return my calls, or emails. I have tried calling/emailing for 2-3 weeks without any response. At this point I am not sure what to do, the issue is not worth enough to hire a lawyer, but I will never purchase anything from Tire Rack and I hope this review might save someone else from a headache.
Order Number: FS10817
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ninjazx
From Terrible experience with Tire Rack Customer Service to Resolution
Reviewed on 2021-04-12T15:33:43
My recent experience with Tire Rack was terrible! It’s not because of the products they are selling but instead their website and more so their customer service.I’ll start off by saying that I have had numerous happy purchases in the past, consisting of tires, brakes rotors and pads, wheel packages, and actual tire racks. I have had excellent customer service and technical support in the pass. All of these were typical, “standard” orders.
However, for my last purchase I wanted an aggressive fitment tire package for my Subaru Forester XT. I did my research on numerous forums and tire/wheel sizing sites and choose an aggressive fitment of 255 45 R18 Michelin Pilot Sport 4S on 18X9.5 45 5x100 Enkei TFR concave. Here is where I encountered my first obstacle, Tire Rack’s website. On the Tire Rack website there doesn’t seem to be a way to select a wheel without selecting a vehicle and selecting a vehicle of 2017 Subaru Forester there is no option to select a wheel width of 9.5 for 18” wheels. I was only able to select that wheel size through brute force trail and error selecting different vehicles until hitting the combo of 2017 Subaru BRZ. Not a user-friendly experience.
Knowing this isn’t a standard order I called Tire Rack Customer Service and relayed that I wanted to purchase an aggressive fitment tire package for a 2017 Subaru Forester and that I was only able to select the tire package I wanted by manipulating the website selection to a vehicle of BRZ and how I should place this type of order; should I order it via customer service instead. I was told to order it via the website, but that fitment would not be guarantee.
After placing the order online, I received a call back asking for confirmation of tire size “…because this was a bigger tire than typically order”. Again, I relayed I wanted to purchase an aggressive fitment tire package for a 2017 Subaru Forester and that I was only able to select the tire package I wanted by manipulating the website selection to a vehicle of BRZ instead and was told to order it via online this way and confirmed the tire size.
When I received my tire package, I realized that unlike in the pass the invoice did not include the tpms sensor IDs preventing me from programming it into the car with the tool, ATEQ TPMS QUICKSET RESET TOOL, I purchased from Tire Rack in the past. I called Tire Rack Customer Service and they indicated that they stopped reading and recording the tpms sensor IDs before shipment and that I could go to a garage and have them read. I indicated that this could be an additional cost for customers, and it isn’t the best support for a tool they sold me in the past.
I let it go and bough my car to a local tire shop, but they couldn’t read the sensor. I bought it to another local tire shop and same, no reading from the sensors! Surprised and via some troubleshooting we finally was able to figure out the issue, it was the wrong kind of sensors; it was sensors for a Subaru BRZ!
I called Tire Rack Customer Service again and let them know that I have the wrong kind of tpms sensors and how can we resolve this. I was told that these are the sensors I ordered as I had inputted BRZ on the order to which I responded that this was the way I was told to place the ordered and that I spoke with customer service rep before placing the order that this was for a Forester and also during the confirmation call that the order was for a Forester. After escalating to supervisor, I was told that they are only willing to refund me the cost of the tpms sensor upon receiving the return and that I will have to order the correct sensors. Tire Rack refuse to acknowledge any fault in this issue nor cover any cost to have the sensors replacement in the tires and rebalancing.
I have since ordered new correct sensors and have them installed on the wheels at my cost. I still have the old sensors, no return information, no return label, no RMA #, no return call or email upon further inquiry of how to return the incorrect sensors. They have lost a loyal customer; I will never purchase anything from them again. A bright side to the story; I am very happy with the wheel fitment and look.
***Contacted by Tire Rack Customer Support. Will be updating review upon resolution.***
Tire Rack has since fully reimbursed me for the cost to have the incorrect tmps sensors swap out for the correct ones. They have also arranged for UPS to pick up the incorrect sensors and I hopefully will be seeing the credit for them once the return have been processed. Thank you for getting this resolved and renewing my faith in this company.
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Peter Weis
Very dissatisfied with tire racks…
Reviewed on 2021-03-19T02:10:44
Very dissatisfied with tire racks customer service. They promised me a delivery date and one day prior to delivery I was informed by tire rack it would be an additional 2weeks for delivery.I asked sales person for a discount for the major inconvenience and he said no his hands were tied. I cancelled my order and purchased locally for a slightly lower price and much better customer service I was reluctant to order online and sorry I did. I don’t recommend tire rack buy locally
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Charles Toek
Horrible Experience
Reviewed on 2021-03-02T22:46:03
Avoid this company at all costs. First, they delivered the wrong wheels to me, then they claimed the wheels they picked back up the day after were damaged and didn't refund me.And then, they send the new ones to my personal address instead of my mechanic, even though I called twice to make sure they had the address of my mechanic. A complete waste of time and money... Avoid, avoid and avoid some more.
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Unhappy
Customer service sales side is lacking
Reviewed on 2021-02-10T20:52:57
Customer service sales side is lacking. I have been trying to see if a certain wheel would work with my vehicle and can’t get a good answer or prompt response.I pre selected my vehicle when submitting the question yet the customer service rep emailed me asking me what model vehicle I have and then I email back and hear nothing.
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Zachary Gorden
the order arrived very quickly and the…
Reviewed on 2021-02-02T01:47:17
the order arrived very quickly and the mobileinstaller was there at the appointment time.He installed the tires with my car in the garage. Very pleased with the service.
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Tu Lip
Recommended Installer Headache
Reviewed on 2021-01-11T16:35:04
Recommended installer turned me away on Friday evening because they didn’t have the right equipment the install would “take too long”,then spent the weekend waiting for Tire Rack to get back to me with a new installer. Sent several follow ups and got nothing back. Finally got fed up and took my tires to another local shop on Monday morning. Tires seem to be fine but complete headache using their recommended installer option.
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