We converted to TopsOne and signed up…
Reviewed on 2021-03-04T14:39:05
We converted to TopsOne and signed up for the advanced Portal. Now that we're through that processits been very very difficult to get follow up responses to our questions and support for open issues.
We signed up for the advanced portal and identified many issues which is preventing us from rolling it out to our clients. We've had conversations with Tops and ComWeb however progress is very slow and we still cant roll this out to our clients because its not working properly. We've sent many follow up emails with no response.
I'm very disappointed and starting to look at alternatives in fear that this is the beginning of something we're not aware of. I welcome someone to contact me with solutions and actions not just talk.read more
Reviewed on 2021-03-02T15:02:01
We have a really good relationship with our training rep, but when we ask questions beyond her expertise,we wait longer than expected for a reply. When tech does reach out they are very helpful. The software itself is not our favorite. We upgraded from their 20 year old version and so we thought we'd transition task free and that simply isn't the case. Some of our data didn't transfer, some transferred incorrectly, some of the applications require more key strokes than the older version. The one thing that has been helpful is searching for info on the system, but the reality is, we don't have to utilize that function often. All in all, I think we'd have been better off starting fresh and not transferring since it hasn't saved us time and caused much stress.read more
We have found that the TOPS Software is…
Reviewed on 2021-03-02T01:32:46
We have found that the TOPS Software is making it easier for us to maintain a low deliquency rate on our accounts receivables.We also like the CCR Violation process and how it can be tailored to meet the needs of our HOA. The only drawback is that we would like to be able to run CCR Reports that generate charts and graphs. Currently TOPS One does not have this feature.
The support staff has been outstanding in answering our questions and resolving tickets.read more
I have been using TOPS for several…
Reviewed on 2021-02-25T18:39:23
I have been using TOPS for several years and I feel that lately when they do upgrades; they have more issues than before.I do like the level of customer service for work tickets. I just hope they can address these small issues quickly.read more
Reviewed on 2021-02-24T19:52:22
Our Association Management company is a newer community association management firm.We needed a tried and tested software easy to use and end user friendly; we decided on TOP's One. We had our initial training for an hour a week which went on for several months with a TOP's One trainer. When coming to an obstacle it is easy to use their support by typing in a specific question which directs you to various video's or articles written by TOP's employees. You can also access their knowledge center which helps provide information you can review to help you learn how to use TOP's One. Our clients are very positive and supportive of TOP's overall. 5 star!read more
Excellent service and Easy to Use.
Reviewed on 2021-02-24T17:47:35
Excellent service and Easy to Use.
I have work with Tops Software for many…
Reviewed on 2021-02-24T17:45:45
I have work with Tops Software for many years, I am impressed by the flexibility they have to making issues become a thing of the past.They continue to make things work, great work TOPS...
Kevin Young
Community Managerread more
Reviewed on 2019-12-12T18:16:33
We love TOPS Pro! Works excellent, good solid software.