Review (March 2024)

Wander wisely with the price match guarantee, free changes & cancellations. book & save on packages, hotels, flights, cars, cruises & more today!

914.02M

Estimated Revenue

11.45M

Website Visitors

1.2/5

Trustpilot Score

What do we know about Travelocity?

Estimated Revenue (2020)

$914.02M

Total Employees

560

Founded

1996

Industry

Leisure Travel Tourism

Location

Dallas, United States

About

Travelocity:

Social Links

Alexa Ranking: 2362

What is Travelocity's Revenue?

Travelocity's estimated revenue for 2023 is $914.02M.

What does Travelocity do?

Travelocity encourages travelers to "Wander Wisely" and is dedicated to being the champion of the customer with its industry-leading Customer 1st Guarantee, making the traveling experience both simple and memorable with competitive prices, 24/7 customer service and more. Based in Dallas, Texas, Travelocity is owned by Expedia, Inc., one of the world's leading travel companies, with an extensive brand portfolio that includes many of the world's leading online travel properties.

What are the monthly traffic metrics for Travelocity?

6/mo Traffic Growth

-5.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

11M

Time on Site

4.6Mins

Bounce Rate

42%

How fast is Travelocity growing?

Travelocity has grown by -4.3% in the last 6 months according to SimilarWeb.

How do people interact with Travelocity?

Last month, Travelocity received 11M visitors who spent an average of 4.6 minutes on the website and visited 5.0 different pages per session. Overall, 42% of people bounce on the first visit.

How do people find Travelocity?

4.2M people (36%) visit Travelocity directly. 6.6M (58%) people search for them in Google. Whereas, 47.7k (0%) discover Travelocity through Facebook, Reddit, and YouTube. 197.9k (2%) visitors come from Travelocity's email newsletters. Finally, 94.4k (0.8%) people come from affiliates and or paid referrals.

Who uses Travelocity?

Travelocity's top market is the United States and they receive 10.5M (92.1%) people.
Then the 2nd is Canada with 117k (1.0%).
The 3rd is is United Kingdom with 65.9k (0.6%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Travelocity's ads on Google?

Google Ads

Travelocity.com | Travelocity® Flights | Find Great Flight Deals‎

https://www.travelocity.com/Flights

Wander Wisely With Travelocity's Customer First Guarantee. Book Today & Save! No Cancellation Fee. 321,000+ Hotels Worldwide. Best Rates Or Refund. Will Match Any Price. Customer 1st Guarantee. 3 Million Guest Reviews. 24/7 Support Guarantee. Book on 400+

Trav - Travelocity® Official Website - travelocity.com‎

https://www.travelocity.com/Vacation-Packages?semcid=travelocity-us.b.google.search.package&kword=e.|travelocity travel package|.

Savings Up To $537 When You Book Flight & Hotel Together. Book Now and Save! 240,000+ Hotels Worldwide · Will Match Any Price · 3 Million Guest Reviews · Get 24-Hour Support

Vacation Packages Deals | Travelocity® Official Website‎

https://www.travelocity.com/Vacation-Packages

Save by booking Car & Hotel Together. Book Now and Save! Flight + Hotel Deals. Amazing Vacation Packages. 240,000+ Hotels Worldwide. Destinations: Las Vegas, Cancun, Cozumel, New York, Paris, Orlando, Puerto Rico, London, Aruba, Punta Cana.

Travelocity® Official Site | Lower Price? We'll Match + 50‎

https://www.travelocity.com/

Wander Wisely With Travelocity's Customer First Guarantee. Book Today & Save! 321,000+ Hotels Worldwide · 3 Million Guest Reviews · Best Rates Or Refund · Book on 400+ Airlines Types: Value For Money, Business, Luxury, Pet Friendly, Romantic, Family Frien

Travelocity® Official Website - Save Big On Flights Today‎

https://www.travelocity.com/Flights

With 400 Airlines In Our Inventory, We'll Help You See The World.

What do Travelocity's customers say about them?

Review Score

1.2/5

Total Reviews

8172

Info

Travelocity
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Manof Lore

Hours on the phone

Reviewed on 2021-05-19T18:59:26

Hours on the phone, for nothing. All employees are located in Phillipines and are not direct employees.Care nothing about customers. Travelocity took 1500 dollars, flight got cancelled, Airline says it is Travelocity needs to refund, Travelocity says Airline needs to refund. 6 hours on the phone wasted. Will be filing small claims action just to bust their bills and flying down to TX to waste their time and visit my brother. What a filthy group.
read more
Søren Frørup

TOTAL FRAUD!

Reviewed on 2021-05-17T10:56:05

Booked a trip from Denmark to Miami in Jan. 2020, planned for July 2020. Was cancelled due to Covid-19,ofcourse not Travelocitys fault. I am still waiting for my refund almost 1 year after - called them about 15 times now! The claim that its Air-France that need to give the refund, but i know thats a lie. Air France have send a screen print showing that they have aproved the refund towards Travelocity!!, meaning Travelocity have my money and just doesnt want to pay out! They have promissed me several times that they will do the refund within 14 days - but I have not see a dime yet! Never ever use them again and i will tell everybody to stays away from them - totally FRAUD!! For info: I am on hold right now on their "Customer Service" for over 2 hours - even if they says a waiting time of 28-41 minutes! :(
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Leo Chwoika

Absolutely horrific experience

Reviewed on 2021-05-07T23:43:03

Absolutely horrific experience. They have sent me a booking confirmation and two days before the flight i found out that the ticket in not confirmed by any airline.After 4h on the phone they tell me a "manager" will call me back within 1h. Never happened. Had to buy another flight. DON'T USE THEM, absolutely shocking. They really don't give a sh..t about you.
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Alvin Freedman

Disaster.........Was given $540 credit…

Reviewed on 2021-05-07T18:51:05

Disaster.........Was given $540 credit from American and Travelocity said I could only have $380 in credit on a canceled flight. Six calls to customer service.No call backs and two hang ups. I have it in writing what I am owed and am trying to calm down enough for Small Claims Court. Strongly suggest contacting companies direct.
read more
John Johnson

I'm exhausted at this moment I booked a…

Reviewed on 2021-05-07T17:48:01

I'm exhausted at this moment I booked a room I thought for right this moment which is may6-7 and it ended up being for Jun 6-7.I'm frustrated enough right.? Not only that I got to wait 3 hrs to change the date and hopefully I can I could've made home then.
read more
Alanna Cooper

Worst Customer Service Ever

Reviewed on 2021-05-07T02:10:16

Booking is super easy. And if you don't have any problems, you're fine. However, if things get tough (such as with pandemic chaos),and flights get cancelled or rescheduled, you might find yourself alone with two kids at midnight in an airport on the other side of the country with NO help from Travelocity whatsoever. None. After hours on the phone, I ended up finding (and paying for) a hotel by myself. I have never encountered worse customer service. A year later, I have no responses to inquires for refunds other than "oh it must be the airline's" fault. (The airline of course hands it back to Travelocity...) I am still waiting on the refund for the leg of the flight we couldn't get on. I understand that the pandemic caused unprecedented chaos, but we went through a company like Travelocity for the help they supposedly could provide in case of problems. And were left stranded in Boston at midnight. After solely booking travel through Travelocity for over a decade, I am never going back. Why in the world wouldn't I just book directly with the airline if there is no help to get from this company when you need it? Absolutely subpar service.
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Jeanine L.

Terrible experience with Travelocity

Reviewed on 2021-05-06T04:19:24

Terrible experience with Travelocity. I booked a 1 night hotel stay & even purchased travel protection.I knew I was purchasing a non-refundable trip. I got my confirmation via email. There was a mistake on the date. I’ll admit it was my fault for pressing wrong date on calendar but all I wanted to do was change the date. I spent almost 3 hours trying to get help with the issue. I called numerous numbers never getting a live person. I did the online chat...all responses were automated. The travel protection was a 3rd party & could not help resolve the issue only saying it’s a non-refundable trip. I wasn’t looking to cancel only change the date. The short & long is Travelocity has to have the worst Customer Service out there. Definitely will not be using them again.
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Doug

Beware!!! Worst Customer Service Ever!!!

Reviewed on 2021-05-04T23:12:26

I cannot express in words how terrible Travelocity's customer service is! Beware, the prices mightlook good but if anything goes wrong on the trip you are going to wish that you went with another company. I have spent numerous times in excess of 3 hours trying to get help. In fact, several legs of my upcoming trip were cancelled without any notification to me and I am currently on hold for 5 1/2 hours trying to resolve!!!
read more

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