Review (April 2024)

With twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.

1.54B

Estimated Revenue

3.92M

Website Visitors

1.5/5

Trustpilot Score

What do we know about Twilio Inc.?

Estimated Revenue (2020)

$1.54B

Total Employees

4400

Founded

2008

Industry

Internet

Location

San Francisco, United States

About

Twilio Inc.: With Twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.

Social Links

Alexa Ranking: 9071

What is Twilio Inc.'s Revenue?

Twilio Inc.'s estimated revenue for 2023 is $1.54B.

What does Twilio Inc. do?

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world's communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world's largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1000 employees, with headquarters in San Francisco and other offices in Atlanta, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Melbourne, Munich, Malmö, Mountain View, Redwood City, Munich, New York City, São Paulo, Sydney, Melbourne, Singapore and Tallinn.

What are the monthly traffic metrics for Twilio?

6/mo Traffic Growth

14.80%

All Time Traffic Growth

Create Free Account

Monthly Hits

4M

Time on Site

6.9Mins

Bounce Rate

49%

How fast is Twilio growing?

Twilio has grown by 18.5% in the last 6 months according to SimilarWeb.

How do people interact with Twilio?

Last month, Twilio received 4M visitors who spent an average of 6.9 minutes on the website and visited 7.0 different pages per session. Overall, 49% of people bounce on the first visit.

How do people find Twilio?

1.7M people (43%) visit Twilio directly. 1.6M (41%) people search for them in Google. Whereas, 81.9k (2%) discover Twilio through Facebook, Reddit, and YouTube. 105.6k (3%) visitors come from Twilio's email newsletters. Finally, 51.9k (1.3%) people come from affiliates and or paid referrals.

Who uses Twilio?

Twilio's top market is the United States and they receive 1.4M (36.4%) people.
Then the 2nd is India with 257.9k (6.6%).
The 3rd is is United Kingdom with 160.2k (4.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Twilio's ads on Google?

Google Ads

Twilio.com - Official Site | Fast and Free to Get Started.‎

https://www.twilio.com/

Use Twilio's API to Reach Your Customers. Register Now & Get a Free API Key!

SMS Short Codes | Twilio | Reach Millions w/ Twilio SMS

https://ahoy.twilio.com/short-code

Connect To Millions Of Customers With One Text Via Twilio's SMS Capabilities. Twilio's SMS API Connects You To Users Without Carrier Complexities. Try Today! 100+ Countries. Cloud-Based. Scale Effortlessly. Fully Programmable. GDPR, ISO 27001, PCI.

Interactive Voice Response - Twilio's Advanced Cloud IVR - twilio.com‎

https://www.twilio.com/use-cases/contact-center/ivr

Build A Custom Cloud IVR Phone Tree With Twilio Programmable Voice APIs. Inbound Sales · Route Calls · Directory Service · Customer Service Types: Multi Function Numbers, Local Phone Numbers, Toll Free Numbers, Phone Number Lookup

Twilio - Best SMS API Platform

https://www.twilio.com/go/sms-api-sales-1

The SMS API With Enterprise-Grade Reliability, Security And Compliance At Global Scale. Scale Effortlessly. SMS, MMS, WhatsApp, chat. GDPR, ISO 27001, PCI. Enterprise Grade Support. Proven Reliability. 100+ Countries. Cloud-Based. Developer Tools. Cloud-scale APIs.

IVR System By Twilio - Interactive Voice Response

https://www.twilio.com/go/ivr-solution-demo-1

Build A More Efficient Self-Service Flow For Customers.

What do Twilio's customers say about them?

Review Score

1.5/5

Total Reviews

246

Info

Twilio

[email protected]

(415) 390-2337

San Francisco

5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
90.0%
Read reviews that mention
Kayhan

Childish Compnay

Reviewed on 2021-02-01T14:53:25

When I first register they gave me both test and prod sms api without my account verification.the day when I register they sent a email with very strange title which later I realized is an importnt email about account verification. and today they suddenly disable my account which I used in production. My client could not able to use my services due to their amateur act. if you not verifiy the account why you give me production api key? if you are going to disable my account why dont you notfiy me or not periodically asking me?
read more
Globe Wi

They suspended my account just because…

Reviewed on 2021-01-27T17:27:01

They suspended my account just because I asked a few questions about their business policies and questions. Clearly shows how this company will treat you once you deposit your amount.I am glad that I did not deposit my money. This will also be reported to cyber crime this week with documentation.
read more
Wesley Persyn

This is officially the worst company…

Reviewed on 2021-01-26T06:25:01

This is officially the worst company I've ever dealt with in my life. Not a single good word about customer support.I send 3 text messages through highlevel for a client, all the leads agree with privacy policy AND disclaimer and still they closed my account. Unbelievable! I don't even feel like they've read my ticket. They made me look an absolute goofbag in front of my clients.
read more
Maverick

No wonder why there are many frustrated…

Reviewed on 2021-01-25T15:15:43

No wonder why there are many frustrated twilio users. Look like this company is run by low lifeunprofessional people.
read more
CLAIRE BLUE

FRAUD: Twilio benefits while you pay for it!!!

Reviewed on 2021-01-24T10:40:22

I believe this company benefits from fraud and should be investigated by law enforcement.My account was hacked 3 times and thousands of emails were sent via my account ( the Amazon fraud!) It has cost me hundreds of pounds over the months. They were not going to refund me ANY of it but I persisted and they agreed to repay a FRACTION of it. Twilio benefit directly from the fraud and I can’t see that they have the necessary systems in place to prevent fraud! In my eyes, I believe that makes them complicit in the crime that was committed against me. Avoid Twilio like the plague.
read more
Robert

Might work for some people

Reviewed on 2021-01-23T13:29:54

Might work for some people; not if you need an easy to use software that works
Olga

Took my money, Suspended, fraud suspected

Reviewed on 2020-12-15T17:22:58

Wanted to implement One Time Code via SMS with twillo'. It's very simple feature, 20 minutes of development and 10 mins for organisational things.However.... My process during the last 7 days: 1. Registered 2. Capcha every login 3. Upgrade account (don't use twillo' tips, strange errors in this case) 4. Paid first deposit 5. Integrated their API into my app. 5. Account was suspended couple of days after that! 6. My "case" (I had a case?) was transferred to Fraud Dept. 7. They asked me for my personal social networks, refused. 8. They decided to have a Zoom call with me! A Zoom call to have a simple option of One Time Code via SMS for my app! Got the feature I wanted with another service. It took me an hour.
read more
Ege Özalp

Horrible Customer Service

Reviewed on 2020-12-06T11:18:46

Suspended out of nowhere with no explanations. Did this 5 times. The service itself is fine but thecustomer service is horrible
read more

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