Most racist company on earth
Reviewed on 2020-07-30T06:26:34
ABSOLUTE RACISTS
Lets not all forget about the elderly passenger David Dao your nazi goons draggedand abused off of a flight ON VIDEO.
PS the whole world sawread more
Cancelled our flight and refused to…
Reviewed on 2020-06-30T22:53:07
Cancelled our flight and refused to refund our tickets. Won't be travelling with United ever again.
I have been traveling with United for 2…
Reviewed on 2020-02-22T02:09:40
I have been traveling with United for 2 years and all my family and friends have even helped them buy the tickets it was my favorite airline I always recommended it,but until now I had the terrible experience that I lost my card and I did not realize and at the time of I couldn't pay for my suitcase. I had cash, but they didn't accept it and they didn't tell me what I could do. They just changed me for the next flight that was until the next day and until I solved my problem and left all night at the airport, and until they close my flight they informed me that there was a machine where I could buy the card to pay but then it was too late to get into the plane, I really feel so upset that I would never travel with them very bad attention to the clientread more
Their staff can be really helpful…
Reviewed on 2019-12-26T23:04:46
Their staff can be really helpful sometimes but the service is so poor. We flew from Chicago to LA andit's a shame how poor the service was.read more
Absolutely horrible experience
Reviewed on 2019-12-15T15:26:26
Absolutely horrible experience. Been in Quito for 2 days now without my bags, after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston.Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive. United you are the worst airline and we will never book with you again.read more
Reviewed on 2019-11-13T15:03:16
I hade at least 5 hours of delays for a flight out of buffalo to newark. an aircraft never left and after switching my connection flight twice,was told it was being taken out of service. another plane was going to be sent from Chicago, to arrive after my last connection flight was scheduled. there way no way for me to get to any connection. I was set up with flight following day. we were an hour late getting off ground and we arrived in Washington fifteen min before my connection. I got off fast and shuttled to other side of airport and ran to gate. the flight was supposed to leave at 8:15a and I arrived to gate at 8:19 to find the plane left earlier than scheduled. now I'm stuck again for five hours before I can get home or continue to ny original destination. always have issues with United.read more
Terrible service for premium Polaris…
Reviewed on 2019-10-05T18:47:51
Terrible service for premium Polaris price. ORD to LHR for over $6000. Seat changed twice due to aircraft changes,they claim. Seems to me it’s not rocket science to have an algorithm that maintains seating choices and preferences when aircrafts change? Bag drop off also a pain. Then to the Polaris longe seated lunch? No spaces available, sorry. Terrible all around. Waste of money. Premium price for ordinary service or even poorer.read more
Reviewed on 2019-09-19T04:28:53
When we booked our trip we paid extra not to have a long wait for our connecting flight in Houston.We were supposed to depart from Mexico at 6am. We arrived at the airport around 3 am to find out our flight was delayed till 10am. There was zero communication from United to let us know our flight was delayed by hours. We waited in Mexico for 7 hours and we missed our connection in Houston and had to wait another 6 hours. This has been a horrible traveling experience and a complete waste of time. The reason our flight was moved is because there was no flight crew. That is completely at fault of United and their lack of communication to their customers. I filed my initial complaint with United on August 31st 2019 and when I heard back from them they were only willing to give out vouchers at that point I asked for someone in charge and the employee stopped responding to my emails. I called United to express my terrible experience and they told me to file a refund request, which I did and they denied that and sent me back to the complaints saying "they handle those cases better". I called again after the email refund rejection and during that call they told me that they do not have an actual phone number or anyone for me to speak to and I would have to leave a voice mail. Today on September 18th 2019 I received an email saying they will give me a travel certificate. Not only do they have terrible communication when you travel with them, but when you try to fill out a complaint for a refund for them completely wasting your time they just keep giving you the run around from department to department and no on is willing to listen to what you want and how a travel voucher is pointless, when I spent real money on this flight and I expect to receive a REAL refund not some voucher that will go unused.
This is a warning for those who are thinking about flying United just save yourself the time an go with ANY other airline. There customer service is terrible and at this point I think they just give customers the run around till the customer gives up and just accepts their worthless voucher.read more