Review (August 2025)
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57.25M
Estimated Revenue
993.8k
Website Visitors
1.7/5
Trustpilot Score
What do we know about Vietnam Airlines?
What is Vietnam Airlines's Revenue?
Vietnam Airlines's estimated revenue for 2024 is $57.25M.
What does Vietnam Airlines do?
World-class Airline For 20 years of development at an average annual growth rate consistently in double-digit number, the national flag carrier has marked an obvious advance to become a major competitor in the Asian aviation market, owning a modern fleet of Airbus and Boeing planes flown by well trained professionals. Beginning with non-regular domestic services, today Vietnam Airlines operates to 21 cities throughout the country and 28 international destinations in Asia, Europe, and Australia. Its network extends to 26 countries and territories. Positioning itself as a young, modern carrier whose brand is characterized by Vietnamese traditional culture and internationally recognized, Vietnam Airlines is purchasing world's most modern, environment-friendly aircraft, such as Boeing 787 and Airbus A350-900 and making constant efforts to improve its service quality. The airline is striving to become one of the most favourable carriers in the Asia-Pacific region.
What are the monthly traffic metrics for Vietnamairlines?
6/mo Traffic Growth
126.90%
All Time Traffic Growth
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Monthly Hits
994k
Time on Site
6.0Mins
Pages per Visit
5.0
Bounce Rate
39%
How fast is Vietnamairlines growing?
Vietnamairlines has grown by -10.6% in the last 6 months according to SimilarWeb.
How do people interact with Vietnamairlines?
Last month, Vietnamairlines received 994k visitors who spent an average of 6.0 minutes on the website and visited 5.0 different pages per session. Overall, 39% of people bounce on the first visit.
How do people find Vietnamairlines?
419k people (42%) visit Vietnamairlines directly. 503.8k (51%) people search for them in Google. Whereas, 52.1k (5%) discover Vietnamairlines through Facebook, Reddit, and YouTube. 8k (1%) visitors come from Vietnamairlines's email newsletters. Finally, 1.3k (0.1%) people come from affiliates and or paid referrals.
Who uses Vietnamairlines?
Vietnamairlines's top market is the Viet Nam and they receive 908.5k (91.4%) people.Then the 2nd is Japan with 18.3k (1.8%).The 3rd is is United States with 17.7k (1.8%).
Traffic Growth (last 6 months)
What do Vietnamairlines's customers say about them?
Review Score
1.7/5
Total Reviews
60
Info
Vietnam Airlines5 Star
0.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
Siew Keng Wong
Really bad, Money Cheating Airlines
Reviewed on 2021-05-05T13:23:31
I bought the flight ticket to Osaka through budgetair.com at March 2020, which is so called the"Premium Package" and i can request for full refund if there is the cancellation either from the Airlines or from my side.
Due to the Covid-19 issue and the airlines had cancelled the filght. I had requested budgetair.com to request for refund since March 2020. However, they informed me the there was no response from Vietnam Airlines until now.
I personally wrote in the e-mail to their so called official e-mail address. They replied me that their system shows that the money had been refunded. When i asked them about the reference number for the refund, they can't even provide me!!!!
There was no money refunded at all but they xlaimed they had refunded the money to me. This is realky disappointing. I will boikot Vietnam Airlines for my whole life.
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Adinda Widya Rani
Worst Customer Service Experience.
Reviewed on 2021-03-24T02:15:31
Worst Customer Service Experience.
1. My flight from Osaka to Melbourne on March 30th was CANCELLED within 3 days of booking and THEY DID NOT INFORM ME.
2.I repeatedly called, no answer. I e-mailed MULTIPLE TIMES, also no answer. When eventually they answered, every reply was so GENERIC and useless.
3. Submitted 5 refund forms since early February and NONE has gotten back to me.
I honestly will never ever book with this airline again. I contacted the customer service line and the lady who answered sounded so... angry. Not hospitable. Shame.
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Beth Sinden
AWFUL CUSTOMER SERVICE.
Reviewed on 2021-03-01T09:45:29
AWFUL CUSTOMER SERVICE.
We were due to fly in October 2020, returning mid November.Like everybody else this didn’t go ahead due to Covid-19. We have been emailing this company since August trying to get a refund. Not only did they not inform us that the flight had been cancelled, but they are claiming they have refunded us when they’ve done no such thing. Cue back and forth emails every other week trying to find out what’s going on and having no response, I am now going through my credit card company to try and sort this. They should be reported for this, keeping our money for flights that didn’t even go ahead!!! Absolutely disgraceful, it has put us off going to Vietnam and we will most definitely NOT be flying with this company if we do choose to rebook. I recommend you do not have anything to do with this company!
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Chantelle Douglas
Worst flight line I’ve come across.
Reviewed on 2021-02-23T11:46:12
So back last March when I went travelling Asia, I had 2 flights to Vietnam and 2 flights back to London fully paid for from the year before.I ended flying Vietnam alone.
After 3 days I then flew into Thailand from Vietnam and was there a week. I had a return flight back from Vietnam to London, however with the corona virus, when it come to returning I wasn’t alloud back into the country (Vietnam) and had to then pay a further £480 to get a flight back from Thailand/ Bangkok on the last flight they had back to the Uk. I had received a email from Vientnam airlines to tell me my flight was being delayed 4 days, then 3 days later to tell me it had been cancelled altogether. This was very scary as I was already alone, 13 hours across the world. This cut my travels 2 weeks.
These flights were booked way in advance, way before we herd of the corona virus. I have tried contacting VIETNAM AIRLINES on some advice multiple times on PHONE, EMAIL, FACEBOOK, INSTAGRAM and I’m getting no response back.
While thinking of all this over the last few months, I also come to realise when I got to the airport I had to book a flight to Thailand to prove I wasn’t going to be in the county for 3 weeks at a time, as 3+ weeks is the only time you need a visa, yet VIETNAM AIRLINES still made me buy a EMERGENCY VISA to even board the plane. This was unnecessary.
When I booked this holiday after a struggle through the last 2 years with depression and anxiety, I thought this would be my gateway to abit of freedom and get to know myself again. When in fact it brought nothing but worry as not one person was able to point me in the right direction being that far away from home. I booked this flight with backpackers premium insurance which was £89 just for the 3 weeks, just to give me some reassurance.
I know we have all got our own business issues, I myself have a business of my own, and the struggle we’ve had to face this year has been the hardest of them all, but if the flight hasn’t gone and they are still keeping the money and can’t contact me back, then is not the best way to go about it.
After going on trust pilot and seeing many other people have had the same issue as me with poor contact and hearing nothing back from them, it really is appalling how a big company like this can just ignore hard working people that would have saved hard for a holiday of a life time.
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Carolyne Cartwright
Ridiculous customer service
Reviewed on 2021-02-03T18:25:30
As with many other reviews I. Here I too had return flights booked for November and one domestic flight.Have replied to email requesting which option I required. We chose refund. I sent the card information they request then nothing.... I have email 5 times now with nothing but the standard 'we have received your email' response. Rubbish customer service. They never even let us know the flight was cancelled. I was hopeful to just eventually get a reply but reading on here people still waiting for refunds from March hopes have now faded. I will not be letting this go and will also get legal advice. DO NOT RECOMMEND
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Riqs
When I visited Vietnam in 2019
Reviewed on 2021-01-28T11:08:52
When I visited Vietnam in 2019, it was a smooth experience from HCMC to Nha Trang.Hope to be back again
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bSharp
AVOID AVOID AVOID
Reviewed on 2021-01-27T13:27:00
AVOID AVOID AVOID
Worst Customer Service award goes to… *drum roll* Vietnam Airlines !My flights were cancelled in March 2020 and I still have not received my refund despite continuous attempts to get it!
They never reply to emails or answer the phone (half the phone numbers on their website are disconnected.. try giving them a ring before purchasing tickets)
They only replied to my many emails after I threatened them with legal action.
Since they're not letting me log a formal complaint I've come here to leave a public one.
Do not use this airline!
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Michael
I would strongly suggest you avoid…
Reviewed on 2021-01-04T12:11:46
I would strongly suggest you avoid booking anything with Vietnam Airlines - contact with them is almost impossible - no proper working UK contact number and e-mails largely go unanswered.Amateur and shambolic back office set up. And I'm still waiting for a refund for a flight they cancelled last summer.
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