Don't ever start a contract with…
Reviewed on 2021-05-13T16:35:21
Don't ever start a contract with Vodafone. They're total thieves. I travelled in mexico and had my sim turned off and was therefore paying my monthly fee and using nothing,which was fine as I had a contract. But once I needed do access the Internet and they charged me €81 for 100mb.
I can't wait for my year to be up so I can end my contract.read more
Reviewed on 2021-05-12T11:48:16
Really bad service. I encountered issues for months, only because I was moving form Holland and wanted to change from having a subscription to a prepaid card.this took me countless encounters with client service. firstly, they stopped my subscription, billed me for the remaining money I had to pay for my device (which was fine),but didn't port my number to a prepaid card. I had to reinstate my subscription for another 2 months, beg multiple times to finally port my number to prepaid. Once this was done, they still billed me an entire 2 months of subscription INCLUDING THE DEVICE FEE which I already had paid off before. Do not become a client, unless you want to experience poorest possible service. A very disappointed client here.read more
Worst service I ever had dont start…
Reviewed on 2021-05-11T14:38:40
Worst service I ever had dont start with vodafone if you need a new subscription on your phone.
I ordered a new contract and device on…
Reviewed on 2021-03-13T09:54:47
I ordered a new contract and device on the 9th of March 2021 and after 3 days I called Vodafone and I gave my finance information again.3 different people from customer support and credit assessment reassured me that I will received my device in 24 hours, so Saturday on the 13th of March. I called again and this time they told me that due to an issue in their system, my order must be cancelled and I have to place it again. That is totally ridiculous and untrustworthy process. Very disappointed with Vodafone.nl. After 6 years as a user, its time to change the provide and get a BETTER one. Order number: 331476921read more
If I could give 0 stars I would
Reviewed on 2021-02-26T16:23:21
If I could give 0 stars I would. This is the worst service I ever had. I ask for an offer and get an order confirmation.25 min on the phone to cancel my order . It's an absolute disaster. I spent close to 3 hours trying to get someone on the phone, getting transferred. Trying over the chat and promised to get a call back that never came. The price is not what we discussed over the phone. The Ziggo discount doesn't show up anywhere. If I could give 0 stars I would. This is the worst service I ever had.read more
No support at all for canceling my…
Reviewed on 2020-12-21T15:24:22
No support at all for canceling my subscribtion, they have been charging me for over a year for a subscribtion im not using.Terrible company wouldnt recommend it, everything ''optimized'' with automatic chat bots and barely any customer support.
Canceled my subscribtion when i left Romania, they told me I had to wait 1 month/pay 1 month more did this and after I got back to the Netherlands they just kept charging. 6 mails later no progess. And apparently no one speaks English? Even though almost all people I spoke in Romania or 80% of them spoke English bit convenient....read more
They are sharing or selling personal…
Reviewed on 2020-12-15T07:43:27
They are sharing or selling personal data of their customers ...since i got this number plenty ofpeople with middle east accent suddenly calling me and know my Name!!read more
Vodafone charging for unactivated contract
Reviewed on 2020-10-19T18:47:26
So, I ordered a new iPhone and Vodafone contract. Unfortunately Vodafone’s outsourced delivery agent,Dynalogic, made a mess of the delivery and we could not make alternative arrangements. I thus had to cancel my order completely. I did as such, and then later decided just to go to a Vodafone store so that I can get the handset immediately with a new contract. Fast fwd a month, and I receive two invoices (and debit orders) for two different contracts. I never signed or received the 1st order, so I ask, is Vodafone able to create fictitious revenues? I don’t see a contract. Pathetic service...and when their delivery agent messed up, they just claimed innocence and left it to me to sort out with Dynalogic.read more