Review (August 2025)

Buy, sell or trade-in your car entirely online. no haggle, no pressure. easy online financing available. cars delivered straight to you.

0

Estimated Revenue

4.38M

Website Visitors

1.3/5

Trustpilot Score

What do we know about Vroom?

Total Employees

730

Founded

2013

Industry

Automotive

Location

New York, United States

About

Vroom: Buy, sell or trade-in your car entirely online. No haggle, no pressure. Easy online financing available. Cars delivered straight to you.

Social Links

Alexa Ranking: 17069

What is Vroom's Revenue?

Vroom's estimated revenue for 2024 is $0.

What does Vroom do?

Vroom is disrupting the way we buy and sell cars! Vroom is a team of passionate and driven individuals who are committed to changing the way the world buys and sells cars. Working with the latest in technology and data analysis, we're building the world's most innovative platform for researching, buying, and selling vehicles. And we can't wait to have you get in for the ride. Choose from thousands of amazing low-mileage, carefully inspected cars, priced below market value. All you need is a phone and a finger. And a license. Just go to Vroom.com, pick your favorite and tell us where to bring it. View our currently available positions at vroom.com/careers Facebook: facebook.com/vroom Instagram: @vroom Twitter: @vroomcars

What are the monthly traffic metrics for Vroom?

6/mo Traffic Growth

0.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

4M

Time on Site

4.6Mins

Bounce Rate

43%

How fast is Vroom growing?

Vroom has grown by -15.6% in the last 6 months according to SimilarWeb.

How do people interact with Vroom?

Last month, Vroom received 4M visitors who spent an average of 4.6 minutes on the website and visited 5.0 different pages per session. Overall, 43% of people bounce on the first visit.

How do people find Vroom?

1.9M people (43%) visit Vroom directly. 2.1M (48%) people search for them in Google. Whereas, 39k (1%) discover Vroom through Facebook, Reddit, and YouTube. 62.8k (1%) visitors come from Vroom's email newsletters. Finally, 92.8k (2.1%) people come from affiliates and or paid referrals.

Who uses Vroom?

Vroom's top market is the United States and they receive 4.3M (98.5%) people.
Then the 2nd is India with 7.5k (0.2%).
The 3rd is is Canada with 7k (0.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Vroom's customers say about them?

Review Score

1.3/5

Total Reviews

176

Info

Vroom
5 Star
0.0%
4 Star
0.0%
3 Star
5.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
Lief Erickson

Can’t quite understand how they stay in…

Reviewed on 2021-05-13T20:51:22

Can’t quite understand how they stay in business. My experience was similar to several others.Great selection, reasonable pricing and decent service until... payment is made. Once they got their dough all communication stopped. I’ve been waiting 6-weeks for my title and have heard nothing. Calling them results in lots of time on hold while you’re transferred from rep to rep. Their frontline people are friendly and seem to try but management is unsupportive and unavailable.
read more
Candyce Williams

Unthinkable Experience

Reviewed on 2021-05-13T20:27:30

I purchased a 2015 Mercedes Benz C300 from Vroom in April 2021 and received the car on May 8th 2021.When the car arrived I took it for a test drive to make sure the car was working properly and to my shock the car had serious mechanical issues. When I would turn the steering wheel to the right the car would make a "chopper" sound and a vibration at the same time. The vibration continued as long as I kept my foot on the accelerator. A loud cracking noise followed and I knew I was in trouble. I got off the freeway immediately and called Vroom. I was told by a Customer Support Specialist that they would open a case and expect a call back within 72 hours. I didn't want to wait 72 hours especially given that I only had 7 days to like the car or return it. Instead I called the local Mercedes Dealership and took my car in for a complete diagnostic; their findings were disturbing. Mercedes sent me a video from the mechanic working on my car and shared with me his findings step by step even walking me through the car inspection and showing me where the issues were. First - he shared that the tires were placed in the correct spots but the wheels were not; meaning the front wheels should have been placed on the back and the back wheels should have been placed on the front. Then he noticed that the front R/wheel was cracked. How did he know this??? Someone from VROOM maintenance marked CRACKED on the wheel itself in Pink Marker and circled it but never fixed it. Next, the mechanic found that the fuel line was leaking a pool like size in (2) places. He was beside himself that a company would sell a car in this condition and told me I was fortunate nothing happened to me while driving the vehicle on the freeway or to their dealership. In addition the car has maintenance that's due which will include new spark plugs, transmission service and a new air filter. If that wasn't enough; there are cosmetic issues inside the car that were not listed on the website under the description when I purchased the vehicle which include a tear in the drivers seat, a broken passenger head rest, a dead battery for my key and the material on the console of the car is wrapped in what appears to be aluminum and is bubbling throughout. Even the sales person who sold me the car shared with me that those cosmetic issues weren't listed in the description of the interior. Trying to get someone from Customer Support to respond to my requests for help with this has been a joke. I literally was on hold for 2 hours waiting for someone to answer and then get transferred again to another agent who would transfer me... It's been brutal. The advisor at Mercedes contacted Safeguard; the company contracted through Zoom who handles the extended warranty issues and was informed that my issues did not qualify for reimbursement and that this was a sales issue, meaning that Vroom should not have sold that vehicle without fixing the mechanical issues; he also shared that he has been trying to contact VROOM's sales team to get assistance with submitting the estimate to fix the car which totals $4,600 + tax but can't get in touch with anyone. He also shared that their dealership has dealt with them at least 14 times in the last year and have had bad experiences trying to get them to complete requests; that you have to continue to pester them to get what you need done. Right now I'm taking an Uber to work every day and paying almost $80 a day while my car continues to sit at the dealership waiting for VROOM to approve and pay for the service request. I don't know how all of this is going to end but my anxiety level right now is pretty high.
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Taylor Garcia

Absolute worst car buying experience

Reviewed on 2021-05-13T17:22:15

Absolute worst car buying experience. I bought a car on Vroom. They said before they could deliver the car they needed me to send back FedEx documents.They said they could not deliver the car until those documents were received and it would take 5 days from receipt to be deliverers. Documents never arrived. Called again, they sent the documents to the wrong address. They said they would deliver the documents to the correct address next day. Documents never arrived. Called AGAIN, they told me they never got the request to resend it. At this point, I was so tired of this game and had been waiting almost 2 weeks for this car. I told the representative I just wanted to cancel the purchase. She said ok we can send you an email to confirm the cancellation and you should receive your money back in a few days. Never got the email. THEN get a call the next day, my vehicles being delivered! Call AGAIN, no one knows what is going on. Customer service in contracting tells me I need to contact delivery to cancel my purchase? Delivery tells me that they don’t do that they only do the delivery side. I guess I can just kiss my down payment goodbye.
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Ken Green

Almost perfect doesn’t cut it

Reviewed on 2021-05-07T21:07:55

1. Choice of cars is excellent 2. Prices are very good. No sales pressure....totally honest. 3.Financing was extremely easy. Good rates too. 4. Delivery took 2 weeks. Delivery company lied when they said the trailer would not fit on my street. I had to pick up the car 8 miles away at a mall parking lot. The truth was the driver wanted all the buyers to come to him, at the lot. 5. Car interior was incredibly clean. Cleaner than new! Very impressive. Exterior was filthy, probably from being in a open trailer for 2,000 miles. No complaints. 6. Car was delivered without the temporary tag! I could not legally drive it! I carefully drove it home, where it sat for a week. They Fedex’d the plate to me a week later. Had I not been on the phone with senior management many times, I have no doubt I would never have gotten that plate! 7. My mechanic is going to examine the car tomorrow. Based on my own observations, and the low mileage, I think it will check out ok. The original warranty is still in effect, plus the Vroom warranty, so I will be ok. 8. I should also mention that my calls to Vroom were always answered, and I was not put on very long hold times. BUT....Bottom line: the absence of a temporary tag is unforgivable! Why sell and deliver a useless car? Other than that, it was a good experience. Buying a car online is like going to the moon. Everything must be perfect, or it is a failure. There is no room for a weak link. I do not believe Vroom, or any other company, is ready for the task. There’s just too much that can go wrong.
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Johnny Gonzales

Save yourself the stress. Buy elsewhere.

Reviewed on 2021-05-05T22:36:28

Prepare to spend well over a month from start to finish. You can also forget about good customer service.Vroom will make many mistakes along the way, and add A LOT of stress to the situation, by just merely having no clue how to complete vehicle sales.
read more
Mary Akalski

I bought a Mercedes from Vroom and two…

Reviewed on 2021-05-04T22:58:06

I bought a Mercedes from Vroom and two days after I finally received it the car was leaking on my driveway.I brought it to a certified Mercedes repair shop where they deemed the car unsafe to drive. The front left axel has to be replaced as well as two protective covers under the car. As soon as I got home I spoke with a manager at Vroom. I explained to him that if they are not going to fix the car I will return it as I have not had the vehicle for a week yet. He assured me they will pay for the repairs under the 90 day used car warranty and to have the shop pick the car up. It has been days and the mechanic can not get approval for payment so obviously they will not start repairs.  I have literally been on the phone with Vrooms customer support for hours and hours the past three days without any resolution. They keep transferring me to another incapable person who cannot give me any direction or conclusive answers. Meanwhile the repair shop has been calling almost hourly for days asking what to do with the car. Best part is I purchased the premium warranty through Vroom with Safeguard  but when I spoke to them they have no record of my car at all. They said that Vroom must of not activated the coverage yet....that can't be right because it is in the contract I signed and was charged for. This has hands down been the worst experience I have ever had buying a car. I'm hoping Vroom does the right thing and resolves this asap but I'm very doubtful giving my experience thus far with Vrooms customer service.
read more
Anna Pavnica

Lying Sales Associate

Reviewed on 2021-05-04T19:50:08

I purchased a used Honda Accord from Vroom in 2021. Before the purchase, the saleswoman, Rachel Brown,was very helpful and we discussed a lot of my hesitancies. One of them being that Vroom could not give me a set delivery date after I purchased the car. She said it would be around 14 days, but they could not guarantee a certain date until "later on" and did not specify when they would provide that date. With that in mind, I asked if I could change the shipping address on a later date after the purchase. I had plans to drive up to Illinois from North Carolina to deliver my current car to a family member the following week that I had purchased this new car. Rachel assured me that this was possible if I contacted Vroom before the shipping company contacted me back on a set delivery date. With this assurance, I felt that it was a reasonable decision to purchase the car. Four days after my purchase, I contacted Vroom's delivery team to change my delivery address from North Carolina to Illinois. The delivery team said that from the time of the purchase, I could not change my delivery address to another address greater than 20 miles away. I explained to the team that this contradicted what I was told when I purchased the car from Rachel, their sales associate. The delivery team said there was nothing they could do. I then immediately called Rachel to explain the problem and the false information that she gave me before I purchased the car. After explaining the contradicting information that the delivery team gave me, we lost service. I tried to call her direct line back, but it went to voicemail. I left a voicemail asking her to please return my call. Instead, she emailed me back saying that she had replayed the call with her boss and did admit to giving me false information regarding changing the delivery address, but could not do anything about it. I tried calling her direct line again, hoping for her to connect me to someone higher up to resolve this problem. Again, no response. She sent another email back, now obviously hiding from me, saying to stop contacting her and that she could do nothing. I was so angered by her lack of responsibility to help resolve a problem that she had caused, I called Vroom's customer service to lodge a complaint and to try and change my delivery address. If they were unable to change my delivery address to Illinois, I would have no choice but to purchase a last-minute flight back to North Carolina, rather than driving my new car back to North Carolina. When I called Vroom, I was thrown into this frustrating cycle of being put on hold for up to 70 minutes and then transferred, as each employee "could not help me out". I was finally given to a manager named Ashley Joseph who assured me she would contact her boss to resolve this problem. Over a week has gone by with no follow up. I have sent emails back to her and tried to contact Vroom through the phone. No action has been taken and now I have to purchase a last-minute flight because their employee was unable to hold responsibility for her actions. This company's customer service is beyond awful. Prepare to be put in a cycle of hour-long hold times and multiple transfers to people "who can't do anything", but "are very sorry". In fact, one customer service representative admitted that if you leave your phone number during high-volume call times, with the intention to receive a call back, the representatives are unlikely to call you back! This is by far the worst service I have ever received, especially for a company whose customers are making typically over a $20,000 purchase with them. Please do not support their business.
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Ondrea

HORRIBLE!!!!

Reviewed on 2021-04-30T20:22:20

HORRIBLE!!!! Over the past 9 weeks, I called Vroom 15 times, waited on hold 2+ hours during 3 of those calls,had several tickets submitted by front line customer service representatives to fulfill one request: Speak to a member of management --- all to no avail. · Purchased vehicle from Vroom · Nearly two months later, I contacted Vroom seeking guidance because my temporary tag was set to expire in a week · Many weeks later, 19 calls to Vroom, numerous tickets submitted on my behalf, no return calls, no new tag --- 1 week past the tag expiration · My car (that I’m paying for) has been sitting for a week – I am unable to drive it due to expired tags --- worse yet, this is the week my mother is in town visiting.
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