Review (August 2025)
Buy quality groceries and wine from waitrose & partners. free delivery on every online order. over 6000 recipes and local store information.
8.82B
Estimated Revenue
6.55M
Website Visitors
2.4/5
Trustpilot Score
What do we know about Waitrose & Partners?
Estimated Revenue (2020)
$8.82B
Total Employees
14000
Founded
1904
Industry
Retail
Location
Bracknell, United Kingdom
About
Waitrose & Partners: Buy quality groceries and wine from Waitrose & Partners. Free delivery on every online order. Over 6000 recipes and local store information.
What is Waitrose & Partners's Revenue?
Waitrose & Partners's estimated revenue for 2024 is $8.82B.
What does Waitrose & Partners do?
"The Partnership's ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in Trust for its members, they share the responsibilities of ownership as well as its rewards - profit, knowledge and power." We're the John Lewis Partnership, a continuing experiment to create a better way of doing business. We're driven by the extraordinary vision and values of our founder, John Spedan Lewis, who created our model of co-ownership almost 100 years ago. He believed businesses would be more successful if employees were at the centre of everything they did. And because of his vision, we're more than employees. We're owners. And that's why we're called Partners. The Partnership is the UK's largest employee-owned business and home to our two cherished retail brands - John Lewis & Partners and Waitrose & Partners. Everything we do is powered by our unique purpose, which puts the happiness of Partners at our core through worthwhile and satisfying employment. Every one of us is committed to inspiring and delighting our customers through quality products, great quality food and outstanding service because for us, it's personal. Visit www.jlpjobs.com directly to view our current opportunities.
What are the monthly traffic metrics for Waitrose?
6/mo Traffic Growth
54.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
7M
Time on Site
5.4Mins
Pages per Visit
8.0
Bounce Rate
47%
How fast is Waitrose growing?
Waitrose has grown by -0.5% in the last 6 months according to SimilarWeb.
How do people interact with Waitrose?
Last month, Waitrose received 7M visitors who spent an average of 5.4 minutes on the website and visited 8.0 different pages per session. Overall, 47% of people bounce on the first visit.
How do people find Waitrose?
2.9M people (45%) visit Waitrose directly. 3.3M (50%) people search for them in Google. Whereas, 56.8k (1%) discover Waitrose through Facebook, Reddit, and YouTube. 80.5k (1%) visitors come from Waitrose's email newsletters. Finally, 63.2k (1.0%) people come from affiliates and or paid referrals.
Who uses Waitrose?
Waitrose's top market is the United Kingdom and they receive 6.2M (95.4%) people.Then the 2nd is United States with 82.9k (1.3%).The 3rd is is France with 17.7k (0.3%).
Traffic Growth (last 6 months)
What are Waitrose's ads on Google?
Google Ads
waitrose.com - Waitrose™ Official Site - £60 Off Your First Three Shops
http://www.waitrose.com/content/waitrose/en/home/groceries/60-off-3-dig.html
£60 Over Your First 3 Online Grocery Shops This Festive Season Save More With myWaitrose · Free Click & Collect · Free Delivery Every Time
Waitrose Cookery Classes - Day, Evening & Weekend Courses
http://www.waitrose.com/home/inspiration/waitrose_cookeryschool.html
For Beginners & Seasoned Cooks. From Street Food To Italian Classics Ingredients Included · Workshops for Children · Evening & Weekend Classes · Family Cooking Granary Square, King's Cross - +44 20 3479 1596
Online Food At Waitrose - Get £10 Off Your First Order
https://www.waitrose.com/ecom/shop/browse/groceries
Save £10 When Spending £80+. Use Checkout Code AQ10DS1. Ends 15 December 2021. T&Cs Apply. It's Our Business To Make Sure Your Shopping Is Picked, Packed & Delivered With Care. Flexible Delivery Slots. Hand-Picked Orders. £40 Min Spend Per Order.
Keyword: online food shopping uk
Online Groceries At Waitrose - Get £5 Off Your First Order
https://www.waitrose.com/ecom/shop/browse/groceries
Save £5 When Spending £80+. Use Checkout Code AQ5PPC21S6. Ends 23 August 2021. T&Cs Apply
Online Supermarket - Get £10 Off Your First Order - waitrose.com
https://www.waitrose.com/ecom/shop/browse/groceries
Save £10 When Spending £80+. Use Checkout Code AQ1021. Ends 30 Sept 2021. T&Cs Apply. It's Our Business To Make Sure Your Shopping Is Picked, Packed & Delivered With Care. Free Click & Collect. Hand-Picked Orders. Types: Fresh & Chilled, Wine & Beers, Bakery.
What do Waitrose's customers say about them?
Review Score
2.4/5
Total Reviews
2613
Info
Waitrose5 Star
20.0%
4 Star
5.0%
3 Star
10.0%
2 Star
10.0%
1 Star
55.0%
Read reviews that mention
Stuart
Over the last couple of years I find…
Reviewed on 2021-05-23T09:34:13
Over the last couple of years I find the staff helpful and customer service still being about the customer service ok they have made mistakes but always sorted it out promptly.Thank you and please never forget the customer within reason clearly.
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Maria Mallan
Parking problems
Reviewed on 2021-05-22T15:53:18
Waitrose in Bury St Edmunds, no longer has control over it car park as it is owned and operated by a private company,which now has free parking for three hours whether you use the shop or not. Consequently since the store is close to town people are parking and not going into Waitrose but to town, resulting in very little car park space for customers, especially on a Saturday. This arrangement is at the detriment to customers and one of the craziest idea I have come across. Who makes these decisions??? What makes them think people will still go into the town car parks and pay when they have three hours free in a car park intended for Waitrose customers?
read more
SUSAN CHURCH
Kingsthorpe Northampton Waitrose…
Reviewed on 2021-05-22T14:58:02
Kingsthorpe Northampton Waitrose currently undergoing a refurb, I might as well switch to Asda next door (cheaper)- aisles in 'trose now narrower, produce all over the place and yards of empty shelves. At the beginning there were blue shirted assistants everywhere accosting customers and offering help to find stuff, now hardly any to be seen and when you do manage to grab someone to ask where something is sorry to sound like an old fogie but i do not appreciate being patronised by a 17 year old and being called "darling", "lovie", etc. What happened to "sir" or "madam"? Mine is never a big shop now smaller family but still have been a loyal customer for a long time. Food stuff aisles mixed with household cleaning, no logic to any of it. Not a pleasure any more to shop here. And OK there's a refurb but from how it's shaping doesn't look like it's going to retain the Waitrose feel, just a pricier version of Asda/Aldi/Tesco. Very sad.
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Trevor DC Gamble
Generally positive experience of…
Reviewed on 2021-05-22T12:59:35
Generally positive experience of shopping here. Especially more in my local branch in East Grinstead than others.It's a store I like to get basic foodstuffs from. Lots of the own brand items are good value. Apparently it's also according to previous examination by Which magazine, the consumer's publication, our leading UK discount supermarket! Which surprised me to know. As they regularly discount more each day than even places like Aldi and Lidl do overall. I've certainly enjoyed a lot of price reductions and mark downs at end of day on food. And bought cheap batteries and other goods where they heavily discount lines they're discontinuing from shelves regularly. I know and like lots of the local store staff as have known them for a great number of years, some. The Boots Chemist branch in-store is good. I greatly miss the free coffee, and hope one day after the pandemic that it could return.
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Mrs O\'Neill
Waitrose Thame.
Reviewed on 2021-05-21T14:04:08
Waitrose Thame.
Excellent service. Not feeling too good was given a chair and a bottle of water.Assistant Rhian was so kind and helpful. Insisted on staying with me, then helped with my shopping.
She insisted on escorting me to my car.
I certainly could do with Rhian helping me at every shop.
Thank you very much
Pat O’Neill
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Mike S
Waitrose Billericay
Reviewed on 2021-05-21T12:46:54
I have used Waitrose for my primary supermarket shop for over 20 years. In that time I have seen many ups and downs,but as regards quality of goods and customer service they are the best available in the UK. In my local Waitrose stock availability has improved over the past year (despite covid) which was often a problem previously. I have never used online food service, but use quick check which is great time saver. I would like to thank the staff at the Billericay branch for there fantastic service over the years.
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jarrah
Exceptionally unreliable and frustrating
Reviewed on 2021-05-21T12:27:23
Exceptionally unreliable; quite often incorrect quantitiers or missing products (even when they are in stock).In the last 3 months, not one single order has been correctly fulfilled, and repeated assurances by customer support that "we will get it right next time" are meaningless, as the same mistakes happen over and over. They cant even manage to call back at an agreed time. Truly, the WORST supermarket delivery service i have ever tried.
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LAsh
Need to see my ID for a loaf of bread?!
Reviewed on 2021-05-19T20:18:53
Need to see my ID for groceries?!
I have ordered online with Waitrose many times and have usually enjoyed both the service and products,however today i was absolutely appauled by the way i was spoken to and made to feel by a member of staff by the name of 'Matt'.
Now, just to be clear i am a woman in her late thirties and didnt have any alcohol or age restriced items in my shop, and never do, but this young man (who looked all of about 17) decided to get shirty with me about seeing some ID, all the while he was standing over my shopping in front of my door!
Matt told me i couldnt have it until i showed him some form of ID, which i didnt do, because this isn't soviet Russia, and one should NOT need to show their papers just to recieve some food!
The fact that i had paid on MY card and had the huge shop delivered to MY address meant nothing to him, he promptly got on the phone to his superiors to see what could be done, so i decided to call Waitrose myself to see what was going on with this ransom situation.
It all took about 15mins before Matt decided he had enough and promptly picked ALL of my shopping up and carted it back to the van while i wasnt looking. All the while telling me it was 'company policy' to require ID for a delivery!
I have never experienced this level of intimidation and bully boy tactics from Waitrose or any other supermarket before, and i am still absolutely stunned by the entire exchange.
I have since closed my online account and will never use this power mad company again!
PS: I was passed from one department to the next on the phone for almost an hour and was eventually told Matt was right and i (the paying customer) was wrong. Shocking.
Hence, do not reply that i should contact customer services.
read more
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