I miss Craig at the Geneseo NY store
Reviewed on 2021-05-11T20:49:04
I miss Craig at the Geneseo NY store. He was always so helpful and present in the aisles.The 20 somethings don't look around to see if they can help. You have to hunt them down. And then the google and tell you what aisle to go to. When you tell them you've been there already they just give you that deer in the headlight stare. Miss Craig.read more
Reviewed on 2021-04-20T20:47:52
I took an order that totaled $180. I paid an additional 12.95, 5.50 and 10 dollars in additional fees.I thought that was too high but my husband said it was worth it to avoid a crowded market.
I chose not to allow substitutes since I could not select acceptable subs (e.g. Whole Foods). Allowing a stranger to select items for me was unappealing.
The order was delivered and the cost of the food was $140 since their stock was low. But the other charges remained the same; I paid 20% of the order to have it delivered.
As I scrolled down I saw something I had missed. Food delivered costs 15% more than food purchased in the store. That means I didn't have $140 worth of food, I had $119 worth of food.
SO, I paid $28.45 to have $119 of food delivered. And I think I can say without exaggerating, they are price gouging during a pandemic.read more
Wegmans offers poor customer service.....about them
Reviewed on 2021-04-18T21:52:48
I placed an order on the Wegmans web site and they subbed out the delivery to Instacart.When the delivery didn’t make it to my door but they claimed it did, Wegmans wanted nothing to do with it even thou they received my money for the transaction.
Gentlemen that answered the phone at Wegmans Westwood was completely useless.....didn’t want to help. Extremely poor customer service after the sale. Won’t use them again and will tell many others to avoid them as well.read more
Good store with honest and good…
Reviewed on 2021-01-27T17:04:21
Good store with honest and good intentions. They're always upgrading/adding to their health-oriented products to reflect the latest nutrition research.Wegman's brand quality is good. Prices are good for food AND non-foods items unlike other supermarkets who make profits on non-foods items.
Two complaints: For having a health oriented mindset and previously being fruit and vegetable company, their fresh/loose ORGANIC produce section is severely lacking with regards to freshness and selection with the exception of their prepackaged /prewashed veggies. For the store overall, they have sporadic issues getting certain items in stock. You'll see holes in shelves for weeks. Still however, my favorite store.read more
Easy online ordering with 2 hour window…
Reviewed on 2020-12-22T19:48:24
Easy online ordering with 2 hour window of delivery.
Wegmans grocery delivery cannot be beat!!!
Reviewed on 2020-12-05T13:03:24
In these times it’s hard enough trying to navigate ...not our usual everyday routines much less going to a public store without worry..These past 8 months I have .. like everyone else get most things delivered.the services are all good ..Whole Foods...Walmart.. but .. my last couple of transactions at Wegmans/ instacart has been exceptional.. they follow delivery instructions and keep you updated throughout the process..read more
Reviewed on 2020-11-29T23:09:50
Like the store; hate the crowds. I suppose that’s a good place to be for any company.
Lack of care for employees
Reviewed on 2020-11-02T20:19:42
Due to your policy of allowing people without masks to shop in your store I will never shop at Wegmans again.No other store in this area is so wish-washy about protecting their employees.read more