Ada Review (May 2026)
Autonomously resolve up to 83% of support issues with ada’s AI customer service agent—reduce costs, boost CSAT, and scale ominichannel CX with ease.
Autonomously resolve up to 83% of support issues with ada’s AI customer service agent—reduce costs, boost CSAT, and scale ominichannel CX with ease.
What is Ada's Revenue?
Ada's estimated revenue is $160M.
What does Ada do?
Autonomously resolve up to 83% of support issues with ada’s AI customer service agent—reduce costs, boost CSAT, and scale ominichannel CX with ease.
How fast is Ada growing?
Ada has grown by 0.2% in the last 3 months according to SimilarWeb.
How do people find Ada?
People visit Ada through various channels. 23% find them through search engines.
How do people interact with Ada?
Last month, Ada received 2.1M visitors who spent an average of 5:23 minutes on the website and visited 1.8 different pages per session. Overall, 60% of people bounce on the first visit.
Who uses Ada?
Ada's top market is United States and they receive 63% of visitors from there. The 2nd is Canada with 14%. The 3rd is United Kingdom with 5%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
**Parisian Hotel Shower Gel: A Love Story with Exceptional Customer Service**
I fell in love with a shower gel at a Parisian hotel and couldn't get it out of my mind. It turned out to be made by Ada Cosmetics UK. Their customer service executive, Wendy, went above and beyond to ensure I could have that scent in my home every day. This is how excellent customer service should be done.
This is the best and most fun technology that we've implemented for chat deflection and self-help.
We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.
Personalized Chatbot
Ada is a great and personalized experience.
Good customer service
Good customer service
Honestly would give this zero stars if…
Honestly would give this zero stars if I could. Meaningless pseudo-responses from the app which affect absolutely nothing. If they were trying to design a bot that would frustrate people while being worse than useless, they have succeeded. It repeatedly asks you to resubmit the same information over and over, and cannot understand what you are asking. It cannot understand context fro previous questions and is no better than an early 2000s chat bot. Any business using this must actively despise their customer base.
very poor
very poor, waste of money and time
Went in circles
Went in circles
They have support on Comeon.com
They have support on Comeon.com . Not working at all. Just a blank screen. Cant do anything in the screen. Not even report an issue. Tried on both phone and pc
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