Review (August 2025)

2.51B

Estimated Revenue

5.07M

Website Visitors

1.2/5

Trustpilot Score

What do we know about Aeromexico?

Estimated Revenue (2020)

$2.51B

Total Employees

5700

Founded

1988

Industry

Airlines Aviation

Location

Mexico City, Mexico

About

Aeromexico:

Social Links

Alexa Ranking: 8238

What is Aeromexico's Revenue?

Aeromexico's estimated revenue for 2024 is $2.51B.

What does Aeromexico do?

Grupo Aeromexico, S.A.B. de C.V. is a holding company whose subsidiaries are engaged in commercial aviation and the promotion of passenger loyalty programs in Mexico. Aeromexico, Mexico's global airline, operates more than 600 daily flights and has its main hub in Terminal 2 of the Mexico City International Airport. Its destinations network features 89 cities on three continents; including 43 destinations in Mexico, 18 in the United States, 17 in Latin America, 4 in Europe, 3 in Canada, and 3 in Asia. The Group's operating fleet of 133 aircraft is comprised of Boeing 787 and 737 jet airliners and next generation Embraer 170 and 190 models. In 2012, the airline announced its most significant investment strategy in Mexican aviation history, purchasing 100 Boeing aircraft including 90 MAX B737 jet airliners and 10 B787-9 Dreamliners. As a founding member of the SkyTeam airline alliance, Aeromexico offers customers more than 1,000 destinations in 177 countries served by the 20 SkyTeam airline partners rewarding passengers with benefits. Our vision Be the #1 choice for delivering the best personalized flying experience with a spirit of warmth and service. Our Values Deliver sustained growth by providing consistent service from the heart and creating unique experiences with safety and discipline. Our Behaviors Put safety first- Fully comply with norms, policies and procedures guaranteeing the safety and well-being of our customers and employees. Serve with excellence- Provide best- in-class quality service, taking care of the details that are important for your customers, and offer a personalized experience every step of the way. Collaborate as one- Work as a team, creating synergies and integrating different perspectives to be more efficient and unleash Aeromexico's potential. Live with unshakable integrity- Be an ambassador for Aeromexico, acting with discipline and responsibility at all moments according to our values and Code of Conduct.

What are the monthly traffic metrics for Aeromexico?

6/mo Traffic Growth

-36.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

5M

Time on Site

7.3Mins

Bounce Rate

36%

How fast is Aeromexico growing?

Aeromexico has grown by -5.8% in the last 6 months according to SimilarWeb.

How do people interact with Aeromexico?

Last month, Aeromexico received 5M visitors who spent an average of 7.3 minutes on the website and visited 5.0 different pages per session. Overall, 36% of people bounce on the first visit.

How do people find Aeromexico?

2M people (40%) visit Aeromexico directly. 2.7M (53%) people search for them in Google. Whereas, 27k (1%) discover Aeromexico through Facebook, Reddit, and YouTube. 59.5k (1%) visitors come from Aeromexico's email newsletters. Finally, 57.4k (1.1%) people come from affiliates and or paid referrals.

Who uses Aeromexico?

Aeromexico's top market is the Mexico and they receive 3.6M (70.7%) people.
Then the 2nd is United States with 774.4k (15.3%).
The 3rd is is Canada with 112.5k (2.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Aeromexico's ads on Google?

Google Ads

aeromexico.com - Aeromexico Airline - Book your trip now‎

https://aeromexico.com/

Mexico has hundreds of activities for you to do and enjoy in every visit. Amenities: In-flight Wi-Fi, In-flight dining, Concierge Destinations: Cuba, Mexico, Cancún, Brazil, Costa Rica

Aeromexico Your World Class - Airline to Mexico & Many More.‎

https://aeromexico.com/en-us

Mexico Has Hundreds of Activities for You to Do and Enjoy in Every Visit. Destinations: Cuba, Mexico, Cancún, Brazil, Costa Rica Amenities: In-flight Wi-Fi, In-flight dining, Concierge

Aeromexico.com - Aeromexico Flights - Fly Safe and Comfortable

https://aeromexico.com/

Fly to Mexico and LATAM leaving United States and live the best experience on board. Book! Fly as you deserve and personalize your trip with Aeroméxico. Make your flight unique. Cheap Flights. Modern and safe fleet. SkyTeam Member. Flight Sale to Mexico.

Aeromexico.com | Aeromexico Airline | Book your trip now‎

https://aeromexico.com/en-us

Mexico has hundreds of activities for you to do and enjoy in every visit. Discover a completely unique flying experience with us. SkyTeam Member. Modern and safe fleet. Cheap Flights. Flight Sale to Mexico. Amenities: In-flight Wi-Fi, In-flight dining, Co

Aeromexico.com | Reserva con Aeroméxico | Vuelos a Latinoamérica‎

https://aeromexico.com/

Viaja a los mejores destinos en México y Latinoamérica con Aeroméxico. Amenities: In-flight Wi-Fi, In-flight dining, Concierge Destinations: Cuba, Mexico, Cancún, Brazil, Costa Rica

What do Aeromexico's customers say about them?

Review Score

1.2/5

Total Reviews

138

Info

Aeromexico
5 Star
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4 Star
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1 Star
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Read reviews that mention
Stacey Swimme

The worst customer service I've ever experienced at an airport.

Reviewed on 2021-05-16T00:53:12

There was one flight out of Utila on CMAirlines and one flight out of Honduras on Aeromexico.I had an hour before my flight and they refused to board me. They wasted an hour when they could have just put me through security and gotten me to the gate on time. The woman at the Aeromexico desk said "I'm sorry this desk is closed" and walked away ithout even tryong to book me onto the next flight. I ended up booking a flight on United and lost the $1000 I spent on my Aeromexico flight. Aeromexico is the worst airline I've ever had to deal with and I will never fly with them again. I've tried calling their customer service lines and I have never gotten through to a human.
read more
Joel Horwich

At Mexico International Airport

Reviewed on 2021-05-12T13:21:26

At Mexico International Airport, I was misdirected two times to the check-in counters when I was looking for the service desk. Once at the correct location,the agent was unhelpful correcting a ticketing problem and no Supervisor was on duty. The matter became so problematic, that it became cheaper to return to the US then continue with my onward Journey. I will never use the Mexico City International Airport as a Connecting Point and I will never fly on Aeromexico again.
read more
Daniel De Lange

A shame!

Reviewed on 2021-05-02T14:02:16

They cancel the flight. Don't have a serious alternative flight. Then pay you back the money in 12 (!)month. BUT...don't refund the extra seat options that we purchased. A shame!
read more
Jonathan

This company has no customer service!

Reviewed on 2021-04-30T18:22:00

This company has no customer service. Literally! They have no email correspodence.They do not answer the online chat on their website. Their Facebook chat is a useless automatic algorithm. Phone? Nah. No English service. I have been waiting over 90 minutes, no reply. THE COMPANY HAS NO SERVICE!!!
read more
Never Again

Racist AirLine

Reviewed on 2021-04-27T06:31:54

On my flight from Mexico City to San Jose del Cabo AM384 02FEB2021 While entering the Airplane I greeted with a Spanish Hola Buenas (Hey good morning),immediately I got a bad look from Mrs. Esb BLANCA Purse on that flight. I wanted to visit the toilet that was occupied, once the person using it came out. It was the first officers, whom give me a smiling eye. I shake my head because I was surprise to receive a Smile from Aeromexico Staff. Mrs. Esb BLANCA, Immediately said to me, yes she’s a woman? No the first time I see a Female First Officer, very much used having Females Pilots, but yes FIRST TIME I GOT A SMILE FROM AN AEROMEXICO STAFF. While the flight was for more than 25 min airborne, I called in and had to wait another 10 to 12 min before I got attended, I requested headphone since we had had to suffer from their galley chatting during those long minutes. (It seems to everyone that if AM provide TV and Movies on board) the minimum requested is to have headphone already given away before airborne). Once again my request was meet with a bad look from Mrs. Esb BLANCA. What a Racist way to go.
read more
Davinia Garcia Ch

They robbed me £600.97

Reviewed on 2021-04-15T20:22:34

They robbed me £600.97! Last year I bought tickets and they cancelled because of COVID.They denied a refund and forced me into a voucher. I tried to book a new flight using my voucher and they say it expired, despite I have written proof of this being wrong. We should start a collective lawsuit, and claim not only our flight but a compensation for the drama. #ladromexico
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Cheleuba

This company is very RACIST

Reviewed on 2021-04-08T19:13:08

This company is very RACIST! They treated us (Americans) very different and charged us more than the Mexicans who were checking in beside us.They were extremely rude and inconsistent with their policies. I hope I never have to use this airline ever again. Their employees and managers are very racist and treat you very differently and charge you more if you are not the same nationally as them (Hispanics). It was a very terrible experience and one I hope I never have to go through again. They upcharged us and no one else for the same exact baggage!
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Paolita Villacis

DON'T FLY with aeromexico

Reviewed on 2021-03-28T04:41:30

This is the worst airline ever!!!! I've been trying to get a refund from them since they cancelled my flights last April due to the pandemic,and they refused to provided a refund , not even a voucher, they just allow me to change the dates to travel but there's no certainty when we will be able to fly, there's a pandemic out there, only essential travel is allow in my country and I don't feel safe traveling, I have contacted them multiple times and they always give me the same answer, this is ILLEGAL!!! Why they keep money for a service they didn't provide. Please stay away from this company, I will never EVER travel with them.
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