What is Aeroplan's Revenue?
Aeroplan's estimated revenue is $81M.
What does Aeroplan do?
Aeroplan is a company in the Marketing industry.
Value of points depreciated by 50% in a few years.
This is a general review on Aeroplan, and the rapid depreciation of their points, as I was amazed at how little they are worth. Aeroplan was traditionally a great option for flight rewards, and it wasn't too long ago that 90,000 points could get you business class to Europe on an AC or Lufthansa flight. No more. It seems the best deal is around 140,000 points, and that is on a Eurowings Discover, which has a very dated business class, definitely a step down. I am actually unable to find AC flights at base point amounts. I don't doubt they are available somehow, but I haven't seen them and I looked at every date for over a month, and looked at multiple airports in Europe. At one point my 500k points would have been 5 business class trips to Europe, now it's 2, or maybe 3. 50% of the value of my points has been depreciated away. I'm currently looking at switching from my Aeroplan Visa as I don't really want any more points.
Deactivated the same day I made account
I just made an account today for an emergency flight in 3 days that I found a great deal for using miles. out of nowhere it says my account is deactivated, and now I have to pay $600 for a flight that I found for 10k miles due to not being able to access my account in time. incompetent, horrible, company, glad I live in the US.
Incomprehensible "puzzles" make account access impossible!
I'm unable to access my online account because aeroplan requires users to complete an incomprehensible puzzle to prove they are not robots. The internet is full of users complaining about this aeroplan feature. I have a doctorate degree and I can't make head or tail of these puzzles. It's just absurd. Meanwhile I can't get in to book tickets so I went to a different airline.
The worse company ever
The worse company ever They made me wait on line for 2 hours then they disconnect the line. The website has many problems and bugs. Shows missing information and wrong confirmation
The Worst
The Worst, orders are constantly cancelled. Called to fix problem, they stated they will fix in a week. Still problems ordering. The worst!
Worse service ever with agent Youcef
Hello, Called aeroplan to ask how to share points on Friday, 10th October at 12. Took the guy 40min to call me back, please stay away from the agent Youcef, worse agent ever. Doesn’t even want to help you. Puts you on hold for 40min to get nothing done. I asked him to help me and didn’t want to help, was super rude. Worse service ever!
HUMANS NEEDED
I transferred points to Aeroplan for a specific flight, when I tried to book an error came up. They said the flight did not exist, and it was an error on their site. I asked them to transfer the points back since the only reason I transferred it was for these flights. They said I would have the points back in 5 business days. Its been more than 2 weeks, the points were not received. I keep on calling, and it says there is a high call volume and they cannot connect me. I doubt that's the truth. I honestly think they just don't have anyone on the phones. If they do its time to hire more since this has been going on for a few days. TERRIBLE CUSOTOMER SERVICE.
Lousy, Problematic & Frustrating Airline!
Spent the last 1-2 hours using this piece of garbage AeroPlan calls their website. It's filled with frustrating errors and slow load speeds. I write this review as I've been unable to book my flight after spending so much time trying to do so. I've checked to make sure the flight I am attempting to book is valid & open (it is) while also making sure the info I am entering for me as the passenger is correct (it is). Overall a slow, frustrating & problematic experience offered by this lousy airline. I see many other negative reviews on here about them none of which have been responded to by AeroPlan.
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