Review (August 2025)
Buy airline tickets, find cheap airfare, last minute deals and seat sales with air canada. book hotels, cars and vacations with air canada vacations.
13.8B
Estimated Revenue
13.15M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Air Canada?
Estimated Revenue (2020)
$13.8B
Total Employees
16000
Founded
1937
Industry
Airlines Aviation
Location
Montréal, Canada
About
Air Canada: Buy airline tickets, find cheap airfare, last minute deals and seat sales with Air Canada. Book hotels, cars and vacations with Air Canada Vacations.
What is Air Canada's Revenue?
Air Canada's estimated revenue for 2024 is $13.8B.
What does Air Canada do?
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Together with its Air Canada Express regional partners, Air Canada serves close to 35 million passengers annually and provides direct passenger service to more than 175 destinations on five continents. Air Canada is a founding member of Star Alliance™, the world's most comprehensive air transportation network.
What are the monthly traffic metrics for Aircanada?
6/mo Traffic Growth
108.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
13M
Time on Site
7.0Mins
Pages per Visit
7.0
Bounce Rate
27%
How fast is Aircanada growing?
Aircanada has grown by -20.5% in the last 6 months according to SimilarWeb.
How do people interact with Aircanada?
Last month, Aircanada received 13M visitors who spent an average of 7.0 minutes on the website and visited 7.0 different pages per session. Overall, 27% of people bounce on the first visit.
How do people find Aircanada?
5M people (38%) visit Aircanada directly. 6.8M (52%) people search for them in Google. Whereas, 163.9k (1%) discover Aircanada through Facebook, Reddit, and YouTube. 507.2k (4%) visitors come from Aircanada's email newsletters. Finally, 153.1k (1.2%) people come from affiliates and or paid referrals.
Who uses Aircanada?
Aircanada's top market is the Canada and they receive 9.4M (71.6%) people.Then the 2nd is United States with 2.1M (15.9%).The 3rd is is India with 277k (2.1%).
Traffic Growth (last 6 months)
What are Aircanada's ads on Google?
Google Ads
AirCanada.com - Air Canada Official Site
https://www.aircanada.com/us/en/aco/home.html
Experience Award Winning Service. Book Your Flight With Air Canada! Frequent Flyer Rewards · Special Offers Every Week · Flexible Fare Options · All-in Pricing Destinations: Asia, Australia, Caribbean, Europe, North America, South America
Air Canada Official Site | Easy Online Booking Process
https://www.aircanada.com/us/en/aco/home.html
Awarded The Best Airline In North America. Fly With Air Canada. Flexible Fare Options. Special Offers Every Week. All-in Pricing. Frequent Flyer Rewards. Destinations: Asia, Australia, Caribbean, Europe, North America, South America.
AirCanada.com | Air Canada Official Site | See Our Great Fares
https://www.aircanada.com/us/en/aco/home.html
Book Your Next Trip With Air Canada, Awarded North America's Best Airline. Frequent Flyer Rewards. All-in Pricing. Flexible Fare Options. Special Offers Every Week. Destinations: Asia, Australia, Caribbean, Europe, North America, South America.
Air Canada Official Site | Easy Online Booking Process
https://www.aircanada.com/us/en/aco/home.html
Awarded The Best Airline In North America. Fly With Air Canada. All-in Pricing. Flexible Fare Options. Frequent Flyer Rewards. Special Offers Every Week. Destinations: Asia, Australia, Caribbean, Europe, North America, South America.
Air Canada Official Site - aircanada.com
https://www.aircanada.com/us/en/aco/home.html
Great Fares, Great Destinations. Book Your Flight With Air Canada! Special Offers Every Week · All-in Pricing · Frequent Flyer Rewards · Flexible Fare Options Destinations: Asia, Australia, Caribbean, Europe, North America, South America
What do Aircanada's customers say about them?
Review Score
1.7/5
Total Reviews
152
Info
Air Canada5 Star
20.0%
4 Star
10.0%
3 Star
5.0%
2 Star
0.0%
1 Star
65.0%
Read reviews that mention
Erin DE
Disgusting customer service. AVOID this airline.
Reviewed on 2021-05-09T15:55:11
I very recently flew from London to Toronto to be with my father in his final moments of life.It was and still is the hardest thing I have ever had to do. While on the flight, alone, I began to cry. I silently wept to myself for about 20 minutes before I needed to blow my nose as it was running and to dry my face a bit. To do this, I had to pull my mask down, temporarily. A flight attendant immediately came by and began telling me off for not having my mask pulled up. I apologised and pulled my mask back up to which she loudly replied, ‘DON’T TAKE THAT TONE WITH ME!’. I was in a bit shock and told her I was having a bit of a break down and before I could explain why she said “People like you are the reason so many people are dead” She then stormed off and made and announcement over the PA system informing me that the police would be called on anyone who refused to wear a mask. The rest of the flight just saw me crying for hours, non-stop. The rest of the flight staff began treating me in a hostile way. I was ignored when hot drinks went by, when a snack was being served it was literally thrown down on a table two seats over from me and when I tried surrender some garbage towards the end of the flight, it was snatched out of my hand in a very aggressive way.
First off, I and very aware of how important masks are. I work for the NHS in London where I have been on the front line of this pandemic since day one, putting my life at risk to make sure others are safe and comfortable. Secondly, no one was around me when I pulled my mask down to clean the excess mucus off my face. Doing this is extremely important as it soiled the mask I was currently wearing making it a health hazard on it’s own. Thirdly, the way this woman spoke to me was extremely distressful and disrespectful. The way the other staff treated me afterwards, was also unforgivable. I was in an extremely distressed state dealing with my family situation already and to have been spoken to in that way, and to be blamed for the current pandemics mortality rate brought me to an absolute low point that I still find myself in. The woman didn’t give me a chance to explain myself and actually accused me of ‘taking a tone’ with her when I pulled my soiled mask back up and apologized to her. If I had a tone, it was due to me crying.
I am disgusted and appalled.
I have yet to book a return flight back to London but when I do, I promise you it will not be with Air Canada.
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Adrian
AWFUL. TERRIBLE CUSTOMER SERVICE
Reviewed on 2021-05-07T23:39:54
AWFUL
I am eligible for a refund for my flights because of COVID.
But it seems Air Canada make it IMPOSSIBLE to process,or contact them.
There is NO help at hand.
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Victoria
Absolutely horrible experience. Still no refund.
Reviewed on 2021-02-24T03:26:48
Absolutely horrible experience. I bought tickets for a trip that was supposed to happen in the summer of 2020...of course, as we all know, COVID happened and everything was canceled. Mind you, WE did NOT cancel the flight. I also purchased flight insurance in case the flight were to be canceled by unforeseen circumstances.
Tried to get a hold of air canada soooo many times asking for a refund. Pain in the butt to get a hold of waiting on the phone for over 5 hours at times and then suddenly getting disconnected. Finally was able to get a hold of some kind of virtual assistant chat, said we would get refunds by end of Jan 2021.... almost a whole year for a refund??? It's end of February 2021... still no refund. Where is our money?
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Vanessa Charron
Been waiting a year to get our refund!?
Reviewed on 2021-02-22T17:02:59
Very disappointing service from Air Canada.
Booked a flight a year ago through a website called MyTrip (which I do not recommend).The booking was operated from Air Canada.
We have been waiting a year to be refunded because of Covid and Air Canada refuse to help to getting our money back since we’ve used an other website.
Where is our money?
The website (MyTrip) is NOT getting back to us for a year now. Air Canada told us that we are eligible for refund 100x times but refuse to provide us with evidence that they have communicated those informations to MyTrip. SO UNFAIR.
Nobody is telling us when are we going to get our money back. WHY ARE WE WAITING FOR A YEAR. WHO IS RESPONSIBLE FOR THIS? WHERE IS OUR MONEY?
We are completely out of options here and we feel like we are being manipulated by both companies.
At the end, Air Canada is the operator.
WHY CAN YOU JUST GIVE US OUR MONEY?
If MyTrip never gets back to us, we are loosing all that money?? Is that right??
It’s disgusting. Absolutely disappointing.
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Mahnaz
Air canada
Reviewed on 2020-11-09T19:13:08
Air canada: The worst airline, worst to deal with its customers !!
We had bought tickets for the tripCopenhagen-Costa Rica round trip with the departure 2020-04-14 and return trip 2020-05-05 via the travel agency in Sweden. Our trip was canceled due to the Corona pandemic, but neither the travel agency nor air Canada heard about what will happen to our tickets / money. After a month or so, the travel agency wrote that they had sent a request for a refund but we still have not received anything! neither suggestions for other options such as 5resecheck or money back. We have spent about NOK 35,000. on tickets and seat reservations !!! October 2020 I contacted air Canda then it says on their page that the refund of unused tickets caused by the pandemic will take between 6-8 weeks! But got in response that I should turn to the travel agency. And the travel agency says they have not been notified by Air Canada. Now it has been 7 months all other airlines have paid back, even Turkish air but not air Canda! What does Air Canada have to say to us?
Update: Today is 23 / 11-2020 and we have still not received any message either from Air Canada or from our travel agency!
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Mia Rose
I am in awe of how Air Canada handled…
Reviewed on 2020-10-25T08:59:29
I am in awe of how Air Canada handled their customers with great care during this pandemic.I booked a flight with them and during my trip, I have noticed how they take extra precaution on giving their customers a great biosafety experience. Kudos to them!
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Billy Martino
Terrible service
Reviewed on 2020-10-14T12:25:47
Terrible service. I've got to go back in my home town and still blocked in Toronto. Disgusting,especially during this hard times. I need to see my family. Please give me an immediate refund or a way to get home quickly.
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Fred Gomide
The worse company I've ever flown. Don't waste your money with the premium cabines!!
Reviewed on 2020-10-14T12:07:27
The worse company I've ever flown.
This was my first time flying with Air Canda, and I was somewhat expecting a good service based on my sentiment towards Canada and Canadians in general,a country and people I love.
I've booked a business class ticket from Toronto to São Paulo, and the terrible service started on the ground with the rudest ground agent. When I asked if I could use the other lounge as the one on the international terminal was closed (I had a 7-hour layover in Toronto coming from Chicago). His answer was, "You are not Canadian, so you cannot enter this area - there are people that come here on connecting flights and have to stay 24 hours sleeping on the floors, and they cannot enter here. There is a Starbucks open there. You can eat there" - I understand the reasons given; I just think he could have been more polite in his arguments. Once I boarded, my seat assigned seat was 10K, which is located on a smaller 3-row business class segment. I was the only one at that segment, and then another very rude flight attendant came to me and asked to move to the other part with all other passengers; I asked if I could stay there as I felt safer with fewer people breathing the same air. He said: "Your choice, but service there will be different." When I came from the bathroom, a tray with the food was already on my seat - freeze cold bread and cheese - The food was stacked in one dish and not eatable - when I asked what to drink was offered wite or red wine, and that was it. The wine was so sweet that I could not drink. Mid-flight, when I was already sleeping same rude flight attendant came banging on the side of my seat, yelling that I should wear a mask. I woke up very lost, not understanding what happened. I had a mask on when I went to bed that must have fallen. He threw a disposable mask on my lap. And I replied I don't need it. I have a mask, and I found it on my pillow.
All and all, the seats are super narrow on the leg space that you can only sleep stomach up. If you are paying for flying in a premium cabin, expecting good service, don't waste your money!!
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