UK market leaders in the design, manufacture and supply of accessible bathrooms, kitchens and mobility support products.
What is Akw Ltd's Revenue?
Akw Ltd's estimated revenue is $64M.
What does Akw Ltd do?
UK market leaders in the design, manufacture and supply of accessible bathrooms, kitchens and mobility support products.
EXCEPTIONAL
So, for all those companies who profess they are exceptional only for thier customers to find that the customer care is off shore or non existant, then id suggest you take a look at this companies ethos. I had an issue with an M17 shower waste pump we installed for a customer over a year ago. After ordering a service kit for it due to an issue he had reported, the programming of the pcb to increase the flow rate went a little bonkers and locked out. Worried I had done something stupid I called the technical support line and spoke to a guy called Ed. He was exceptional. Not only didnt he speak to me like I was an idiot, he talked me through the entire reset procedure, even waiting on the line as I went into the loft to carry out his instruction, then operate the shower which was in an adjacent room, along with helping me reset the timer to his own preferance and then adjust the delay. Without his help we would have been scuppered and had a very upset client. Well done AKW and thanks to Ed who is a credit to yourselves and represents everything that technical support should be in the UK. We fit a lot of AKW product and it always exceeds our clients expectations. So if your considering purchasing a budget alternative, then think again. Exceptional customer support, readily available quality spare parts backed up with vast knowledge of the product. Once again, Thankyou
I bought a AKW Bidet
I bought a AKW Bidet, it now leaks, because the warranty has expired 3 months ago, the technical support refused to help in any way. I was prepared to pay for a repair but was told because it was out of warranty that couldn’t happen, his solution was for me to buy a new unit. He appeared very helpful until we established the warranty had expired. I wish I never dealt with this company. Who buys a new product every time the warranty expires. Well, AKW contacted me and we dug deeper into the bidet issue. The manager came to my home to investigate the problem, and although it was past the warranty date he replaced and tested the unit. I wasn’t expecting that. So with good communication AKW turned a bad experience around. Much appreciated, thank you.
Great Quality service from sale to install.
We have used AKW for many years now... Excellent customer service, the aftercare and technical department is outstanding. Easy online ordering, Deliveries always on-time. Products are high quality and reliable. Our Rep for AKW is always on hand, offers great support to both the sales team and Engineers. Great Quality service from sale to install.
5 Stars
5 Stars – Excellent Service and High-Quality Products We regularly order supplies from AKW and have consistently been impressed with both the quality of their products and the level of customer service. Every order has been delivered promptly, which helps us stay on schedule. The team at AKW is always helpful and responsive, making the whole process smooth from start to finish. Highly recommended!
Technical Support
I don`t normally write reviews - we posted your parcel how did we do...brilliant thanks but isn't that your job !! However, we have started using AKW products on a new bathroom contract and I feel compelled to write about my experience. Every time I contact technical support I get a swift clear and easily understandable response. I emailed today asking more than I felt comfortable doing and 20 minutes later I got product details and instillation guides for the full shower tray set up with waste pump. I can`t recommend AKW highly enough, if you are looking for a company that offers first class technical support, these are the best I have ever had the pleasure to deal with.
Having installed and integrating the…
Having installed and integrating the akw range of wetroom /bathroom solutions. The technical assistance is absolutly 1 class. Nicest little touch? The shower riser rail is tested to over 90kg. If you fall in a shower or slip you will grab this…thats clever
EXCELLENT SERVICE
EXCELLENT SERVICE - deliver on time every time, go above and beyond - great service team and great products.
We have used AKW for years…
We have used AKW for a number of years now on our social housing projects. AKW have provided us with great service throughout and we have built a great relationship with their sales team. We purchase innovative products which meet our M4(3) Adapted property specifications, AKW always get us a great price which we believe is amazing value for money. On the rare occasion when an item malfunctions, AKW customer care department are out immediatley to provide the great warranty care which comes with every item we purchase. We will continue to use AKW on our projects, they are brilliant!
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