Review (March 2024)

Ancestry® helps you understand your genealogy. a family tree takes you back generations—the world's largest collection of online family history records makes it easy to trace your lineage.

757.02M

Estimated Revenue

47.07M

Website Visitors

3.7/5

Trustpilot Score

What do we know about Ancestry?

Estimated Revenue (2020)

$757.02M

Total Employees

1800

Founded

1983

Industry

Internet

Location

Lehi, United States

About

Ancestry: Discover your family history and build a family tree with the world’s largest genealogy website. Search birth records, census data, obituaries and more!

Social Links

Alexa Ranking: 1002

What is Ancestry's Revenue?

Ancestry's estimated revenue for 2023 is $757.02M.

What does Ancestry do?

Ancestry®, the global leader in family history and consumer genomics, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 27+ billion records and 18 million people in our growing DNA network, customers can discover their family story and gain actionable insights about their health and wellness. For over 30 years, we've built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing their story. Ancestry has more than 1,700 employees in locations across the globe. Our headquarters is in Lehi, Utah and our offices are located in San Francisco, California; Salt Lake City, Utah; Denver, Colorado; Dublin, Ireland; London, England; Sydney, Australia; and Grafing, Germany. We're passionate about using technology to create simple, useful, and delightful experiences that enrich lives and connect families. Ancestry is continually looking for talented, hard-working individuals who are passionate about bringing this mission to life. Sound like you? Visit https://careers.ancestry.com

What are the monthly traffic metrics for Ancestry?

6/mo Traffic Growth

2.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

47M

Time on Site

15.0Mins

Bounce Rate

34%

How fast is Ancestry growing?

Ancestry has grown by -8.4% in the last 6 months according to SimilarWeb.

How do people interact with Ancestry?

Last month, Ancestry received 47M visitors who spent an average of 15.0 minutes on the website and visited 26.0 different pages per session. Overall, 34% of people bounce on the first visit.

How do people find Ancestry?

33.1M people (70%) visit Ancestry directly. 10.6M (23%) people search for them in Google. Whereas, 549.7k (1%) discover Ancestry through Facebook, Reddit, and YouTube. 1.3M (3%) visitors come from Ancestry's email newsletters. Finally, 366.6k (0.8%) people come from affiliates and or paid referrals.

Who uses Ancestry?

Ancestry's top market is the United States and they receive 43.5M (92.5%) people.
Then the 2nd is United Kingdom with 535.6k (1.1%).
The 3rd is is Canada with 509.1k (1.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Ancestry's ads on Google?

Google Ads

Ancestry.com ® | Official Site‎

https://www.ancestry.com/

Access the world's largest online history resource. Get started now. Start a free trial! Give the Gift of Ancestry. Billions of records. Start discovering today! Services: Family History, Family Trees, DNA Testing, Genealogy Research, Records Search.

Find Your Family Tree - Ancestry.com‎

https://www.ancestry.com/cs/us/family-tree?s_kwcid=geniology&gclid=CO7J8LK-vbwCFQsSMwodaGwAhQ&o_xid=21837&o_lid=21837&o_sch=Search

Start a free tree & we'll help you discover more about your ancestors. Billions of records. Start discovering today! Start a free trial! Services: Family History, Family Trees, DNA Testing.

Discover Your Ancestors - Ancestry.com ® Official Site‎

https://www.ancestry.com/?s_kwcid=bray family tree&o_xid=21837&o_lid=21837&o_sch=Paid Search Non Brand

World's largest online family history resource. Try it for free now. Billions of records · Start a free trial! · Start discovering today!

Ancestry.com - AncestryDNA™ Official‎

https://www.ancestry.com/dna/?o_xid=58712&o_lid=58712&o_sch=Paid Search Brand

1) Order a test from AncestryDNA™. 2) Discover your ethnicity for $99! Meet a Distant Cousin · Combine with Ancestry.com · Connect With Relatives

Ancestry.com ® | Official Site‎

https://www.ancestry.com/

Access 20+ Billion Records on the world's largest online family history resource. Start discovering today! Start a free trial! Services: Family History, Family Trees, DNA Testing, Genealogy Research, Records Search.

What do Ancestry's customers say about them?

Review Score

3.7/5

Total Reviews

6916

Info

Ancestry.com
5 Star
60.0%
4 Star
10.0%
3 Star
5.0%
2 Star
5.0%
1 Star
20.0%
Read reviews that mention
Carlos Vera

she was trying to be help full and…

Reviewed on 2021-04-07T12:58:44

she was trying to be help full and ensure that all my concern were addressed
Sherry

I made an account with Ancestry. But ordered kits too soon.

Reviewed on 2021-04-07T07:32:29

I joined Ancestry and made an account. I ordered 2 kits without checking my balance in my bank account.I called as soon as I realized what I had done. The customer service representative was very helpful in canceling my kits and reassured me that I can order them again when I'm ready.
read more
Katya Navarro

Misty was able to resolve my issue

Reviewed on 2021-04-07T00:48:19

Misty was able to resolve my issue. Was very friendly and helpful!
Terri Lynn Durham

She helped me with the issue of my Dads…

Reviewed on 2021-04-06T21:34:52

She helped me with the issue of my Dads DNA to get it registered
Chris

Awkward process of additional DNA kits

Reviewed on 2021-04-06T20:50:11

My father did a DNA test which i linked to my account. I ordered a further 2 DNA tests for myself and my wife.After receiving the tests, we ultimately tried to activate them, only to find out that we have to set up another 2 accounts and another 2 email addresses, this is a really awkward process, so we cancelled the further 2 tests because of the awkwardness to link them to my account. Ancestry really need to look at sorting this process out, because i can imagine it puts people off ordering additional DNA kits, which obviously loses ancestry money.
read more
philip petty

Excellent Customer service

Reviewed on 2021-04-06T19:35:44

Customer service processed my request with excellence.
Gayle Taylor

I couldn't access my DNA with the…

Reviewed on 2021-04-06T17:25:23

I couldn't access my DNA with the number provided. After talking with Johanna, he explained that the number was already instilled on the account after the dna is matched.He reassured me it was correct!!
read more
Charles allen

Wait for 15 days after I was told 7 to…

Reviewed on 2021-04-06T17:22:24

Wait for 15 days after I was told 7 to 10 business days. I have now have the DNA sample for 15 days and I don’t know if it’s any good or not.Keep getting the runaround on delivery about ready to cancel!
read more

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