Reviewed on 2021-05-01T17:20:42
Scammers. Call forwarding does not work at all and they charge for that!
Be careful of the hidden fees this…
Reviewed on 2021-04-14T16:42:25
Be careful of the hidden fees this company charges. The monthly recurring fees are not reflective of the actual charges.They are introducing payment processing fees that are 110% of the actual monthly rental costs. They have also introduced a fee for the preparation of invoices, which is clearly something is done by a bot. I cancelled my service with them and got a successful chargeback for some of the fees that Avoxi tried to charge retrospectively, and fees that I did not agree to when I accepted the original terms and conditions. To be clear, they are a fraud and scam ridden company.read more
Reviewed on 2021-02-27T03:47:17
Avoxi, great team with superb services.
Reviewed on 2021-02-21T07:16:41
THIEVES: I could not possibly give them less than one star. Signed me up and then told me I could not use the service.I asked for my money back and they proceeded to ignore me for 6 months. I've blocked payments with my bank and now I'm being harassed to pay up, nobody wants to discuss that I never got to even use the service.
AL PARK the senior global account executive added me on linkedin and asked me if I'd started using the service but kept ignoring my replies when I told him its not working and what does he need from me to get it working, I was ignored 3 times on this.
ITS A SCAM. DO NOT USE THEM.read more
Not perfect but not as bad as some people are saying
Reviewed on 2021-02-19T01:43:24
I was looking for a virtual landline provider for my Australian clients, and Avoxi kept coming up in search results,I initially dismissed them for a while due to the number of negative reviews on Trust pilot, and many of the positive reviews looked kind of fake as well.
After going through several other providers who were pretty crap, i got desperate and decided to give Avoxi a go, despite all the terrible feedback here.
I've since moved on, but only because I've finally found a provider who gives me everything I've been looking for.
Back to Avoxi.
First off, the customer service is actually pretty good. I got an account manager who gave me a call and answered my questions and helped with tech support. That's better than the previous two i worked with.
Next the functionality - It has a much better dashboard than any of the providers I've used including my current one. There's a lot of flexiblity. The only things you can't do are call whisper, and Google Analytics, which is a $75/month upgrade, which is BS and the main reason I ended up leaving.
Now to the billing. This was a bit of a let down. I signed up for a $7.99 plan, but after all of the hidden fees, that quickly turned into $12 + call recording ($6.99). this was not very transparent, and really ticked me off.
Lastly the account cancellation. This was the source of the biggest whinges i saw on trust pilot so I was prepared for a pretty bad experience. Instead, the ported my number away for free (!!!!) and refunded me my final month payment after i asked nicely. So for everyone complaining about getting over charged after leaving, not sure how that happened.
So all in all, good service, a few missing features which caused me to leave, great dashboard, great account cancellation process, but irritating hidden fees.read more
The company AVOXI are THIEVES
Reviewed on 2021-01-14T14:01:44
The company AVOXI are THIEVES. They keep on adding fees every month. This month they charged me credit fees of $16.99 on top of the bill.
I closed the account immediately and requested for the refund.They refused to refund me. WORSE COMPANY EVER. I DON'T RECCOMEND AVOXI TO ANYONE IN THE WORLD.read more
We have been working with Avoxi for a…
Reviewed on 2021-01-14T12:42:36
We have been working with Avoxi for a few years now and our experience is very positive.We use mainly international phone services. I wish Avoxi had more automation for international number porting because manual processing is a bit annoying.read more
Their services have been very useful…
Reviewed on 2021-01-11T05:34:44
Their services have been very useful for the company and our growth and stability are thanks to theircommunication services.read more