Goede ervaring met de Belastingdienst / Good experience with Tax Administration
Ik ben zeer tevreden over de Belastingdienst. Mijn ervaring was goed. I'm very satisfied about the Tax Administration. My experience was good.
Super Friendly and Helpful
I called the Belastingdienst twice so far and both times I was redirected to the English department. The people I spoken with were nothing but helpful, friendly, incredibly polite and full with positive energy. I ended both calls feeling way more sure about what I was calling for and feeling heard and helped.
Everything is digital and if you call them they help you right away.
Everything is digital, all questions can be answered online. Really modern institute. I had an issue with one of my declarations and they helped me on a Mondaymorning within 5 mins. My experience was really perfect.
Awful for a non-Dutch speaker
For a non-Dutch speaker, having to do with the Belanstingdienst can be very hard. Other than a simplified version of their full website which mainly contains general information, there is very little if nothing at all a user can actually do in English. Funny thing is the "Mij Belanstingdienst" which is basically your personal account with them allowing you access to your profile and take actions, like filing a Tax Return on line for instance, has a log in page in English, but then once you're in everything is in Dutch only (?!?). Let's say I would have preferred the opposite as can perhaps manage to enter an ID and password in another language but then need English to operate LOL. Also, if the website all in all gives simplified but pretty much clear information in English, the Helpline in English for non-resident is a joke, operators speak a very poor English and struggle to express themselves or provide any piece of information, don't even try..weren't the Dutch the best in English in EU after UK and Ireland? So disappointing that a service which is meant to assist foreigners is so poor!
Rasistic bastards
Rasistic bastards, they stolen money that pay on legal way, funny is that we have proof. Bye bye bastards
Government scale scam/extorsion.
If you speak Dutch they probably just suck to deal with. If you do not speak Dutch, be prepared, as an expat, they will do everything they can to scam you. Because they have an impossible website to deal with from the 80s (I suspect on purpose to make it easier to make mistakes), I did not risk it and hired an accountant to deal with my yearly taxes. Everything went well for 2018, 2019 (you think!), 2020, 2021, etc. Then in 2022 they send me a letter sayign that in fact, some random anonymous incompetent controller decided that instead of receiving 600 euros of tax back, I in fact need to pay 4500 euros to them as soon as possible. I contacted my accountant, sent some letters asking for deferral and another check, explaining they did an obvious mistake. They then sent me one letter confirming they received my request and they would follow up. A few months later, checking on their stupid site, I see no update in this regards, and it still wants 4500 euros , plus some extra as a late fee. I called them again, and was told the same BS, saying I need to wait and wait and wait again. Repeat the exact same in 2023, calling them to have somebody saying I should not pay while the site still says otherwise. I asked for them to send a written proof, which they refused of course. A few days ago, new snailmail letter from the post, they want 4700 euros now because of the lateness. So back on the phone as usual (I dont know how much I spent on their stupid support line over they years to deal with their mistake, but what a joke) On the phone after insulting them all and threatening to sue as necessary if you want to obtain any kind of result, the guy explains 'actually this was cross post, you will receive another letter when we send it, and now you ow us only 54 euros. The audacity after 4 years of this masquerade, they are still wrong, but I will end up paying because it is still cheaper than keep calling them. Any decent administration or company even would not have the audacity of sending a n invoice for 54 euros after 4 years of fight. Instead any decent organization would send an apology letter instead for all the trouble they caused. I explained on the phone that I spent WAY more than 54 euros to call them continually for 4 years for their mistake. I cant wait for next year when they decide to ask for 4000 euros again. Buch of scammers they are, the more honest you are the more you get penalized. I really wish I had never declared any of my activities in this terrible country. I cant wait to leave.
De box 3 heffing over spaarcenten is…
De box 3 heffing over spaarcenten is pure diefstal Schaamteloos!!!
Not helpful at all
Not helpful at all
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