Review (August 2025)
Ready to getaway? book bestwestern.com for the lowest rates. best western hotels welcome you with enhanced cleaning, updated breakfast, and flexible rates
6B
Estimated Revenue
3.95M
Website Visitors
2.6/5
Trustpilot Score
What do we know about Best Western® Hotels & Resorts?
Estimated Revenue (2020)
$6B
Total Funding
$2.51M
Total Employees
9500
Founded
1946
Industry
Hospitality
Last Funding Date
Private Equity Sep 2020
Location
Phoenix, United States
About
Best Western® Hotels & Resorts: Ready to getaway? Best Western Hotels & Resorts welcomes you with enhanced cleaning, updated breakfast, and flexible rates. Book direct for the lowest rates.
What is Best Western® Hotels & Resorts's Revenue?
Best Western® Hotels & Resorts's estimated revenue for 2024 is $6B.
What does Best Western® Hotels & Resorts do?
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand within the BWH Hotel Group global network. With 18 brands and approximately 4,700 hotels in over 100 countries and territories worldwide*, BWH Hotel Group suits the needs of developers and guests in every market. Brands include Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western®, Vīb®, GLō®, Aiden®, Sadie®, BW Premier Collection® and BW Signature Collection®. Through acquisition, WorldHotelsTM Luxury, WorldHotels Elite, WorldHotels Distinctive and WorldHotels Crafted collections are also offered. Completing the portfolio is SureStay®, SureStay Plus®, SureStay Collection® and SureStay Studio franchises**. For more information visit www.bestwestern.com, www.bestwesterndevelopers.com, www.worldhotels.com and www.surestay.com. * Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline. **All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.
What are the monthly traffic metrics for Bestwestern?
6/mo Traffic Growth
15.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
3.4Mins
Pages per Visit
3.0
Bounce Rate
51%
How fast is Bestwestern growing?
Bestwestern has grown by -61.5% in the last 6 months according to SimilarWeb.
How do people interact with Bestwestern?
Last month, Bestwestern received 4M visitors who spent an average of 3.4 minutes on the website and visited 3.0 different pages per session. Overall, 51% of people bounce on the first visit.
How do people find Bestwestern?
1.3M people (32%) visit Bestwestern directly. 1.9M (48%) people search for them in Google. Whereas, 23.9k (1%) discover Bestwestern through Facebook, Reddit, and YouTube. 32.9k (1%) visitors come from Bestwestern's email newsletters. Finally, 91.3k (2.3%) people come from affiliates and or paid referrals.
Who uses Bestwestern?
Bestwestern's top market is the United States and they receive 3.3M (83.7%) people.Then the 2nd is Canada with 327.5k (8.3%).The 3rd is is Germany with 28.4k (0.7%).
Traffic Growth (last 6 months)
What are Bestwestern's ads on Google?
Google Ads
Best Western® Official Site - Visit BestWestern.com Today
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BestWestern.com - Best Western® Plus
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bestwestern.com- Official Site | Best Western® Hotels
https://www.bestwestern.com/en_US.html
Book Direct for the Lowest Rates Online. Join Best Western Rewards to Save More! Winning Hospitality. AAA Member Discount. Low Rate Guarantee. Breakfast Available. Free Wi-Fi. Highlights: Over 70 Years Of Experience, Independently Owned And Operated Hotel
Best Western® Official Site - Official Best Western® Site
https://www.bestwestern.com/en_US.html
Easy, Flexible Bookings Are Just One Click Away. Choose From 4,000 + Hotels & Save Today! Save When You Book Direct On BestWestern.com, Save Even More With Best Western Rewards. Winning Hospitality. Free Wi-Fi. Low Rate Guarantee.
What do Bestwestern's customers say about them?
Review Score
2.6/5
Total Reviews
122
Info
Best Western Hotels & Resorts5 Star
20.0%
4 Star
5.0%
3 Star
5.0%
2 Star
10.0%
1 Star
60.0%
Read reviews that mention
Curtis Miller
Rooms have no coffee maker
Reviewed on 2021-05-20T22:36:23
Rooms have no coffee maker. The little refrigerator in room was so wobbly nothing would stay from falling.The Manager "CARLOS THE MANAGER" was curt when ask why is Best Western the only hotel who has no coffee for your enjoyment . But to find out Ventura's Best Western is the only BW hotel that doesnt.
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Ayovandera
Recommend them over and over
Reviewed on 2021-05-20T15:15:41
Had a great experience not very expensive either free breakfast is a plus
Ashley Kiselicka
Review Best Western Steeplegate Inn…
Reviewed on 2021-05-19T14:58:34
Review Best Western Steeplegate Inn Bettendorf, IA
I want to start off by saying that staff were kind,caring and friendly. Which is about the only good thing I have to say about this Establishment. We were in town for a baseball tournament, which is very common for this hotel and area as the Bettplex is not far. We had planned a 3 night stay and only lasted 2.. Our first night we checked in late afternoon went right to baseball and didn’t return until close to midnight.. our room had an odor but the air had not been on or circulating so we assumed it was just stale old hotel room smell. We went to bed turning the air on.. We figured out quickly that the air was broken and no air was circulating at all. We did have windows that opened so we were able to open them however it was raining over night so we couldn’t get good circulation. When we woke up the next morning as we were cleaning up around the room and opened the curtains we found A DIRTY DIAPER behind one of them. Everyone one in our room is over the age of 9.. we do not use diapers.. we went to the front desk and they told us they were unsure if they had another room for us as there were lots of tournaments going on.. the hotel was not very full, I’ll just add… They did end up switching us rooms around 12 or 1 that day.. talked with head manager Michelle and was told she was comping our room for that night .. We went to the new room and the air was working we moved our stuff and went on to our baseball games .. came back around 7/8 that evening and found that next to the bed was shelled sunflower seeds like someone was eating them and spitting them on the floor.. Also our bathroom sink was clogged.. went to the front desk..management was not there but spoke with lead at front desk and they came and vacuumed the sunflower seeds up and sent a gentlemen to unclog our sink. He said he unclogged it apologized for the inconvenience and left. We went to brush our teeth, sink is clogged again. The guy was back 3/4 times unclogging the sink..he was there until 11/12 ..we were tired went to bed.. the front desk said they couldn’t comp our room for this night but would give us 20%off because management was not there and they couldn’t make that decision.. woke up in the morning and there was water under the sink and behind the toilet and in front of the shower.. and the sink was still clogged!!! Went back to front desk, management still was not there. The lady at the front said that she saw no notes that we were getting comped for our room the first night but that we did ask for it!!! ???? We could talk to management when she came in, which was later that afternoon when we would be at the complex having games.. I left our numbers and emails .. We never talked with management.. She NEVER CALLED.. They offered us a King jacuzzi sweet but there was no way we were taking the chance on another gross room. we checked out ending our little time away early, sad inconvenience.. We were charged $98 for a 2 night stay that should have not cost us a penny… I will never stay here again nor any other Best Western for that matter. The other guests in our party in other rooms had issues with Ants, leaks and toilets etc… when I was checking out the guy in front of me was checking out as well he stated he had pictures of things left on his hotel room floor that should have been cleaned, the lady at the desk said..”you should have shown us that at the beginning of your stay, as there is nothing we can really do about it as your checking out”… NEVER AGAIN….
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Brenda
Thumbs up on Best Western
Reviewed on 2021-05-14T17:35:17
We enjoyed our stay at Best Western in San Diego. Room was clean, fresh blankets and towels,excellent customer service, good covid safety measures and a pretty good complimentary breakfast.
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Christina McAtee
BEWARE!
Reviewed on 2021-05-03T08:22:53
BEWARE!
If you have animals!(!(
L. B.
This is an unsafe environment for…
Reviewed on 2021-04-18T02:09:47
The Rochester, MN Best Western pool and water park area: This is an unsafe environment for unsupervised children.The water park has few parents or adults watching. The hot tub is not for adults.
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Malcolm Mason
Having sent a complaint to Best Western…
Reviewed on 2021-04-16T12:44:23
Having sent a complaint to Best Western and to bookings.com and having not received any replies thereforeI thought I should share my recent experience with a Best western Hotel in Sofia Bulgaria.
The hotel name is hotel Lozenets 23 Sveti Naum Blvd, Lozenets, Sofia, 1421 Bulgaria. Our reservation was for the evening of the 2nd April 2021. At midnight on the 1st April Bulgaria announced it was extending its lockdown restrictions due to coronavirus hence all shops restaurants etc would be closed and only essential travel was permitted. The reason for our trip was to celebrate my wife and daughters birthdays, because of the restrictions it made it almost impossible for us to now travel. Early morning on the 2nd I contacted the hotel to ask if I could change the date of our intended visit and was told I would have to call back later and talk to the manager. In the meantime I contacted booking.com who rang the hotel who declined to change our dates as it was their policy not to. I then rang the hotel to ask them why they would not during a pandemic adjust their rules to accommodate me and was told by the manager that she would not change the rules and she could not help me and I could hear her laughing to I assume a colleague. I find it appalling that during a time of emergency that people cannot help others but are happy to mock them and their misfortune. A hotel chain of this magnitude should not be employing people like these and should be taking huge steps to ensure behaviour like this does not occur. If it is a Best Western hotels policy not to allow people to change dates then I'm extremely disappointed in them. If hotels are permitted to run their own policies how can they call themselves Best Western as i would have thought that the credibility of the chain relies on standards and uniformity. I have used Best western including hotel Lozenets in the past but I will certainly not use them in the future. As a very large hotel chain that cannot be bothered to respond in any fashion tells me that the only driving factor behind them is greed. Goodbye Best Western you have lost another customer and I do hope that the rude manageress one day gets her comeuppance.
Georgina Mason
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Ed Johnston
Five star quality. Three star pricing.
Reviewed on 2021-03-14T15:53:20
Most pleasantly surprised when I booked a stay at the Best Western in Burnsville, MN.Burnsville is not exactly a top travel destination and I was traveling for business, so I did not know what to expect.
Customer Service: could not be better. The front desk team was accommodating with everything I could have wanted -- from a great recommendation for a local lunch spot, to using their freezer, to a late check-out. Nothing was a problem; I was never inconveniencing anyone.
The guest room was spacious and comfortable.
Their in-hotel restaurant was excellent. Again, the servers were friendly. The food was five stars.
If I return to Burnsville, the Best Western will get by business.
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