Review (October 2024)

Egain is the #1 cloud customer engagement platform for a digital, omnichannel world to help you serve better and sell smarter.

145.46M

Estimated Revenue

52.46k

Website Visitors

2.9/5

Trustpilot Score

What do we know about eGain Corporation?

Estimated Revenue (2020)

$145.46M

Total Employees

760

Founded

1997

Industry

Computer Software

Location

Sunnyvale, United States

About

eGain Corporation: eGain is the #1 cloud customer engagement platform for a digital, omnichannel world to help you serve better and sell smarter.

Social Links

Alexa Ranking: 88988

What is eGain Corporation's Revenue?

eGain Corporation's estimated revenue for 2023 is $145.46M.

What does eGain Corporation do?

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain

What are the monthly traffic metrics for Egain?

6/mo Traffic Growth

-19.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

52k

Time on Site

5.6Mins

Bounce Rate

44%

How fast is Egain growing?

Egain has grown by -33.9% in the last 6 months according to SimilarWeb.

How do people interact with Egain?

Last month, Egain received 52k visitors who spent an average of 5.6 minutes on the website and visited 3.0 different pages per session. Overall, 44% of people bounce on the first visit.

How do people find Egain?

39.8k people (76%) visit Egain directly. 11.4k (22%) people search for them in Google. Whereas, 624.7 (1%) discover Egain through Facebook, Reddit, and YouTube. 327.6 (1%) visitors come from Egain's email newsletters. Finally, 109.4 (0.2%) people come from affiliates and or paid referrals.

Who uses Egain?

Egain's top market is the India and they receive 30.5k (58.0%) people.
Then the 2nd is United States with 12.7k (24.3%).
The 3rd is is United Kingdom with 2.9k (5.6%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Egain's ads on Google?

Google Ads

What is Knowledge Management System? - eGain

https://www.egain.com/knowledge-management-system/

Rated #1 by Gartner for knowledge mgmt., digital engagement & automation. Learn more! Knowledge Hub: One-Stop Shop for Content, Context, and Conversational AI. AI-Guided Diagnostics. Trusted by Leaders. Powered by AI and ML. Natural Language Search.

Keyword: knowledge management systems

Best Knowledge Base Software - Knowledge Management...

https://www.egain.com/products/knowledge-management-software/

Rated #1 across knowledge mgmt., digital engagement & automation by Gartner. Learn more! Cut agent training up to 50%, boost FCR up to 37% and NPS up to 30 points. Free...

What is Knowledge Management System? - eGain

https://www.egain.com/knowledge-management-system/

Rated #1 by Gartner for knowledge mgmt., digital engagement & automation. Learn more! Knowledge Hub: One-Stop Shop for Content, Context, and Conversational AI. Rated #1 by Analysts. Self-Learning. Call Center Automation. For Self-Service & Agents.

Keyword: management of knowledge

What is Knowledge Management System? - eGain

https://www.egain.com/knowledge-management-system/

Rated #1 by Gartner for knowledge mgmt., digital engagement & automation. Learn more! Knowledge Hub: One-Stop Shop for Content, Context, and Conversational AI. Easy Authoring.

Keyword: what is knowledge management

Knowledge Management System | Knowledge for Customer...

https://www.egain.com/products/knowledge-management-software/

Cut agent training up to 50%, boost FCR up to 37% and NPS up to 30 points. Free pilot!

What do Egain's customers say about them?

Review Score

2.9/5

Total Reviews

2

Info

eGain
5 Star
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4 Star
0.0%
3 Star
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2 Star
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1 Star
100.0%
Read reviews that mention
Zoe

Constant spam e-mails

Reviewed on 2020-04-10T11:00:56

Have never signed up or agreed to be contacted by eGain. In fact, I have specifically unsubscribedfrom their services but still get e-mails from them 3-4 times per week from multiple spamming accounts which try to get around filters. Would not use. Original post - 10th April 2020 Update - 6th May 2020 As previously stated, I unsubscribed from all of eGain's e-mails however, I have still received 7 e-mails from them in the last month from spam domains. Update 2 - 14th May 2020 3 further e-mails from spam domains.
read more
Jayesh de Chazal

Outdated, horrible usability

Reviewed on 2013-09-12T13:22:14

They may impress with reporting functions on paper but eGain 11 is horrible to use.It's incredibly that anyone would ever market such a user-unfriendly piece of garbage. It only works with an outdated version of IE and crashes frequently. It takes IT specialists at our company to figure out how to make it crash less.
read more

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