Review (August 2025)
Billabong is a lifestyle & technical apparel brand committed to the leading edge of surf culture & beach fashion. shop online! billabong official store
10k
Estimated Revenue
1.01M
Website Visitors
1.8/5
Trustpilot Score
What are the monthly traffic metrics for Billabong?
6/mo Traffic Growth
-34.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
3.5Mins
Pages per Visit
4.0
Bounce Rate
49%
How fast is Billabong growing?
Billabong has grown by -15.3% in the last 6 months according to SimilarWeb.
How do people interact with Billabong?
Last month, Billabong received 1M visitors who spent an average of 3.5 minutes on the website and visited 4.0 different pages per session. Overall, 49% of people bounce on the first visit.
How do people find Billabong?
344k people (34%) visit Billabong directly. 562k (56%) people search for them in Google. Whereas, 47.9k (5%) discover Billabong through Facebook, Reddit, and YouTube. 5.4k (1%) visitors come from Billabong's email newsletters. Finally, 23.4k (2.3%) people come from affiliates and or paid referrals.
Who uses Billabong?
Billabong's top market is the United States and they receive 821.1k (81.2%) people.Then the 2nd is Canada with 22.8k (2.3%).The 3rd is is Israel with 13.6k (1.3%).
Traffic Growth (last 6 months)
What do Billabong's customers say about them?
Review Score
1.8/5
Total Reviews
21
Info
Billabong5 Star
8.3%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
91.7%
Read reviews that mention
Georgina
Scum
Reviewed on 2021-05-23T08:45:30
I posted a review about 6 weeks ago. It is now 3 months on since I returned 2 dresses and I have had a refund for only 1.They have been replying to my emails slowly, but I have now not had a reply for 3 weeks. Because they have refunded 1 item they think that the issue is now resolved... It is not.
DO. NOT. USE. THEM.
I am so angry. Absolutely DISGUSTING way to treat customers. Scum.
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Sophie Jennifer
Absolutely abysmal
Reviewed on 2021-05-10T14:09:21
Absolutely abysmal. Ordered swimwear that arrived three weeks late. Called and emailed, no response.No tracking information. Then only half of my order arrived.
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Raul Plaza
Worst online store ever! Do not buy from them!
Reviewed on 2021-04-15T16:33:41
I placed an order on 03/30, its 04/15 and they still cant tell me when my order its shipping.
I want to change the delivery address since and its not possible,terrible customer service, do not order from them.
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Janice Tate
Billabong charges right right away for…
Reviewed on 2021-03-29T15:02:15
Billabong charges right right away for the item even though it is not sent promptly.When I return the item which was too small even though I went by their sizing guide they received it eight business days ago(12 days). I still have not received my refund and when I called customer service today I was told that in two more days I will receive an email letting me know that they are now processing it. Then after that it will be another 2 to 4 business days before the money is back in my own account. I highly recommend you order from a different company. Billabong is just awful!!!!!
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Erica Batterham
Ordered 2 pieces of XXL clothing
Reviewed on 2020-12-06T17:43:57
Ordered 2 pieces of XXL clothing, received the order and the clothing was in fact labeled XXL but was no where near a XXL size.Requested a Return Label and was told the cost is on me to return. Very frustrating that an online vendor/retailer would charge their client the return cost of a product(s) that do not meet an actual standard size. The two pieces would be a large size, maybe just under an XL size. I would not recommend you purchase online with Billabong. If you have the same experience like I have, most likely you will be returning the product and out of pocket $$.
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Julian D
I ordered idems around 100€ with an…
Reviewed on 2020-12-03T19:48:15
I ordered idems around 100€ with an promotion code. I payed the products. After that billabong cancelled the products saying they do not have them anymore in the storage.I go back on their page, all the products still available but the promotion code is not valid anymore the day the cancelled the order.
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Susan Knutsen
I consulted this site AFTER I placed…
Reviewed on 2020-10-12T13:32:12
I consulted this site AFTER I placed and order for a wetsuit for my 11-year-old, since I had never ordered from Billabong before.Once I read the reviews, I immediately got worried. Fast forward about two weeks and I felt I should weigh in since my experience was the complete opposite. Not sure what happened at the beginning of COVID but its October now and my daughter's wetsuit came in about 3 days which is excellent. I must have miscalculated the size - or she is growing too fast - and we had to return it since the arms were painfully tight. Billabong received the return in about 5 days and refunded me about 2 or 3 days after that. Customer service was also excellent. Whenever I emailed them, they replied promptly. I will say we had to go with another wetsuit from Amazon ultimately which seems to be working out, but this was because we were in a hurry not because Billabong's quality was not there. I really liked the wetsuit Billabong sent a lot better and I believe Billabongs was higher quality. We just did not have time to wait for the refund then reorder. Overall, 5-star company in my opinion. I will buy from them again for sure!
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Aliya Aliya
Bikini bottoms ripping the first time I wore them
Reviewed on 2020-08-30T20:44:41
Okay, now I am going to write another review and state NOT to buy Billabong products at all.I ordered a bikini and wore it to the beach for the first time and looked down to notice it was ripping at the seam and the elastic was exposed! Cheap product, terrible customer service. I'm dreading dealing with them because I've gone back and forth with so many people trying to get a previous return. I don't trust their customer service process.
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