Reviewed on 2021-05-21T10:10:45
Prompt, efficient and quality service and helpful staff.
Reviewed on 2021-05-21T02:26:01
Fast and easy!
They are the big scammers
Reviewed on 2021-05-20T21:46:03
They are the big scammers. Their colleagues statement is not matching. One is saying my insurance is cancelled in 2019 and other is saying its in 2021 when i neither cancelled my insurance.They didn’t send me any proof regarding cancelling my insurance.read more
Reviewed on 2021-05-20T19:38:33
Made the claim via website and received the replacement phone on the next day! Really pleased with theseamless service!read more
Reviewed on 2021-05-20T19:05:33
They make you pay £100 for a phone replacement and then Sand an old phone
Good but room for improvement
Reviewed on 2021-05-20T10:40:14
Quick and professional customer service, my replacement phone was delivered in 2 days.My only complaint is that there were no repair shops near me so I had to pay £100 for a replacement rather than £50 for a repair and this I found astonishing as I live in Aberdeen yet there were none within a 100 mile radius.read more
Made a claim on my bank phone…
Reviewed on 2021-05-20T08:42:57
Made a claim on my bank phone insurance, honestly i cannot recommend enough, so helpfull and so quick to come and fix my phone screen,I made a claim on the insurance they came out the very next day, they came to my house and fixed my ohone within one hour just outside my houseread more
False advertising - only mail in screen replacement!
Reviewed on 2021-05-20T01:23:35
I have had the premium device Protection Plan with Rogers for 2 years, this is administered through Brightstar.I just paid for my own screen replacement, as the only repair offered to me in the end was mail in replacement despite the Rogers website clearly stating among the reasons for Premium Device protection is same day repair / replacement.
Ontario is in lockdown due to Covid. Brightstar gave me the option of same day repair at a "Mobile Snap" in Nepean 1.5 hours from my home town of Kingston. I was told that they had my screen, to make an appointment and it could be completed the same day. I called this store, mindful that I would be breaking provincial rules, and was told not only that they did not have my screen but they could not repair it at this location, that i would would have to leave it with them and that they would call me back which they never did.
I spoke with Brighstar over the next 3 business days multiple times, including their "Concierge / Ambassador" who related that while they also dealt with ubreakIfix, two of which were in Kingston, they did not for "my device".
I spoke with Rogers "to the President" who stated that Brightstar said they never offered same day / walk in repair to me but only mail in ie. the conversation surrounding walk-in service at the Mobil Snap did not occur. When I expressed my disappointment in Rogers i was offered one month service, that did lessen my financial outlay but not cover it.
In the end, I went to the ubreakifix in Kingston, had my screen replaced in less than 2 hours, at my expense ($200) even though I had paid for Premium Protection for more than 2 years. I did this as mailing my device away while I needed use of Google Authenticator to work from home was not an option.
Unfortunately, despite my many conversations with Brighstar, I was never given a Claim reference. In the end, Rogers Protection Plan is not only expensive ($15 / month) but the advertising is very misleading wrt what is provided.
I would give Brightstar zero stars if I could.read more
