Bromford Review (March 2026)
We're a housing association, with 47,000 homes spread across central and south west England, but ultimately, we’re a people business. We want the 100,000 people who live in our homes to thrive.
We're a housing association, with 47,000 homes spread across central and south west England, but ultimately, we’re a people business. We want the 100,000 people who live in our homes to thrive.
What is Bromford's Revenue?
Bromford's estimated revenue is $300M.
What does Bromford do?
We're a housing association, with 47,000 homes spread across central and south west England, but ultimately, we’re a people business. We want the 100,000 people who live in our homes to thrive.
Zee - Bromford Gas Engineer
Zee was very polite and professional. In no time my boiler was back to working as it should. He explained how it actually works and gave advice. He was good at his job and he ensured I had an understanding of it before he left. He cleaned up after himself and gave care advice.
Martin arrived to repair or replace my…
Martin arrived to repair or replace my shower. Very polite, cleaned and tidied everything, shoe covers on and loved my dogs which is a bonus. Rang early on to give advance time slot and was on time. Give the guy a wage rise,
Jim Rich and Rob the real heroes
At last after some 15 ?years of horrendous service from Bromford it was decided to instal complete heating installation The guys turned up Monday morning and over 3 days transformed my house and restored my faith in having a cosy home This is to say a big Thankyou to Jim and Rich a fantastic duo they got stuck in and I am so grateful to these guys Also Rob the electrician Whats a nice guy he too knew exactly what was going on as the communication between the team was spot on No time was wasted We did have a gas leak so Cadent arrived very quickly and normal service was soon resumed Jim stayed waiting for the gas team All in all from Ross and Karen in the planning department who got me in before the winter set in to Rich and Jim Rob the real heroes I am so grateful to you all Thankyou 🧡🙏
Ok could be better
Awful website my account keeps getting locked out. Still not getting hot water out of bath taps after asking three times for help. New shower put in at least but I like having baths. Great coach and otherwise building is maintained and safe did get cold in the winter outdoor area is kept clean and tidy also.
It's been a over a month now I've…
It's been a over a month now I've haven't received a reply from my neighbourhood coach as I emailed them to ask about having a boiller installed to replace the acienct water tank in my flat. I've asked on website but they told me I had to contact coach
Happy Birthday to me !! workman on wrong date banging about
So weeks ago I got in touch for 3 repairs it got booked for 23/1/26 Today it’s my birthday a day when instead of celebrating I have allowed the Bromford repair man to do the jobs The change of this appointment was notified at 14.38pm by text The guy is already here then What an absolute waste of time booking it in the first place Reason why I allowed him in today is because I don’t want to wait weeks again Saying that bet you anything that a worker turns up on 23/1/26 wasting time and money but not to worry rents will again go up as every year to pay for all the mistakes they make Total joke
My experience with this company was…
My experience with this company was absolutely devastating. In just a few months, I went from being healthy and stable to struggling both mentally and physically, all due to their mistreatment. They neglected my living conditions, allowing my home to deteriorate, and refused to take action even when safety became a concern. As a result, I had to move out for my own well-being. During this time, I suffered from high blood pressure, panic attacks, and insomnia, largely because they continuously lied about the situation and placed the blame on me. For a while, I felt like there was no way out. Thankfully, I eventually walked away for the sake of my sanity, but it came at a significant financial cost. This company is morally corrupt and will not provide the support they claim to offer. If you value your mental and physical health, do not consider going down the affordable housing route with them.
Serious Communal Leak Handled Badly
The way Bromford have dealt with a communal leak in my building has been shocking. Water has soaked through the communal areas, leaving massive pools of water on the floor, the water is raining down the walls and into the communal electrics. This has meant no lights in the communal areas, just what you need when it’s dark. The entry system has stopped working for Flats 4-9. This now means that we have a two tier system where ground floor residents are unaffected and disabled/elderly tenants in the upper flats are unable to receive groceries and deliveries. I’m autistic with poor night vision and dyspraxia so having my routine disrupted and having to go to physical shops is causing sensory overload and burnout. Out of Hours plumber initially visited and said they couldn’t do anything about it and I overheard the out of hours electrician on the phone say the same thing. This has been going on for nearly a week and no one is taking it seriously. No remedial work has been done.
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