Review (August 2025)
Brussels airlines is belgium's national carrier and operates flights between brussels and europe, africa and the united states.
1.72B
Estimated Revenue
1.87M
Website Visitors
1.3/5
Trustpilot Score
What do we know about Brussels Airlines?
Estimated Revenue (2020)
$1.72B
Total Employees
2400
Founded
2002
Industry
Airlines Aviation
Location
Zaventem, Belgium
About
Brussels Airlines: Brussels Airlines is Belgium's national carrier and operates flights between Brussels and Europe, Africa and the United States.
What is Brussels Airlines's Revenue?
Brussels Airlines's estimated revenue for 2024 is $1.72B.
What does Brussels Airlines do?
Brussels Airlines, member of Lufthansa Group and a Star Alliance member, is the Belgian airline that offers the widest choice of flights to and from the capital of Europe. We operate some 300 flights daily, connecting Brussels Airport to over 100 premium European and African destinations, New York, Washington D.C. and Toronto. On long haul flights, the airline operates an all new Business Class with full flatbeds and state of the art inflight entertainment with one of the biggest touchscreens on the market, and a brand new Economy class with ergonomic seats and individual in-flight entertainment touchscreens. On its European routes, mainly operated with Airbus A319/A320, Brussels Airlines offers the choice between Bizz&Class, Flex&Fast, Light&Relax and Check&Go, a low-fare product. In addition to 25 destinations in Africa and 2 in the US, Brussels Airlines and its intercontinental partners also offer long-haul services to the United Arab Emirates, China, Thailand, India, North America and Canada. Brussels Airlines offers cargo capacity on all its flights, commercialised by the Cargo Department. The airline also handles its own daily maintenance. More information on www.brusselsairlines.com
What are the monthly traffic metrics for Brusselsairlines?
6/mo Traffic Growth
33.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
5.2Mins
Pages per Visit
4.0
Bounce Rate
39%
How fast is Brusselsairlines growing?
Brusselsairlines has grown by -61.7% in the last 6 months according to SimilarWeb.
How do people interact with Brusselsairlines?
Last month, Brusselsairlines received 2M visitors who spent an average of 5.2 minutes on the website and visited 4.0 different pages per session. Overall, 39% of people bounce on the first visit.
How do people find Brusselsairlines?
691.9k people (37%) visit Brusselsairlines directly. 1M (54%) people search for them in Google. Whereas, 10.8k (1%) discover Brusselsairlines through Facebook, Reddit, and YouTube. 51.7k (3%) visitors come from Brusselsairlines's email newsletters. Finally, 41.5k (2.2%) people come from affiliates and or paid referrals.
Who uses Brusselsairlines?
Brusselsairlines's top market is the Belgium and they receive 865.4k (46.3%) people.Then the 2nd is France with 188.4k (10.1%).The 3rd is is United Kingdom with 99.2k (5.3%).
Traffic Growth (last 6 months)
What are Brusselsairlines's ads on Google?
Google Ads
Brussels Airlines® | Direct flights to Brussels
https://www.brusselsairlines.com/en-us/destinations/belgium/brussels.aspx
Fly to Brussels at the best price. Book your tickets now! 70 Destinations in Europe · Superior Onboard Service · Direct flights to Belgium Destinations: Brussels, Paris, Roma, Entebbe, Douala
Flights to Belgium - Brussels Airlines® - brusselsairlines.com
https://www.brusselsairlines.com/en-us/destinations/belgium/?dclid=CL21n5at6tECFQdaDAodl2wKGA
Plan your trip with Brussels Airlines. Book your flight here ! Direct flights to Belgium · 20 Destinations in Africa · 70 Destinations in Europe · Best Fare Destinations: Brussels, Paris, Roma
Brussels Airlines® | Enjoy a comfortable flight
https://www.brusselsairlines.com/com/
Buy your ticket here and enjoy the best service on board! Direct flights to Belgium. 70 Destinations in Europe. Superior Onboard Service. 20 Destinations in Africa. Destinations: Brussels, Paris, Roma, Entebbe, Douala.
Brussels Airlines® | Official Website
https://www.brusselsairlines.com/en-us/
Book your flight here and enjoy exceptional service at an affordable price. Easily compare the flights and pick the best deal for your holidays! 70 Destinations in Europe. Superior Onboard Service. 20 Destinations in Africa. Direct flights to Belgium. Des
Flights to Brussels | Brussels Airlines®
https://www.brusselsairlines.com/com/destinations/belgium/brussels.aspx
Buy your ticket here and experience the best service on board! Large choice of sunny, citytrips...
What do Brusselsairlines's customers say about them?
Review Score
1.3/5
Total Reviews
550
Info
Brussels Airlines5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Yasmeen Siddique
My son & daughter in law are currently…
Reviewed on 2021-05-14T16:08:47
My son & daughter in law are currently stuck in Senegal from their honeymoon & the airline has changed their flight twice.Instead of a 7 day trip their now on day 11 & my son VIDEOD the disgusting, unhelpful response from their staff. He had to both times find his own accommodation with no help from anyone in the airline. Unfortunately he had been warned not to use this Airline, but thought perhaps it was a 1 off disgruntled passenger, but has kept us daily updated on the airline being the most unhelpful airline ever. And he travels normally (pre covid) to at least 15/countries a year.
read more
Bart
I'm a golden miles&more member and our…
Reviewed on 2021-05-08T11:34:58
I'm a golden miles&more member and our flights were canceled end of November 2020.December 1.
I asked for a refund and my request was confirmed by SNB stating the refund would be finalised within 3 months.
We are now May and we did not have received any refund back, neither we have received any update. Contacting the customer service department does not help anything, because "refunds are dealt with by the finance dept". They cannot offer an e-mail address to formally file a complaint. This level of customer service is below any standard.
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Gabriele Garretto
Unhelpful arrogance, great job BrusselAirlines
Reviewed on 2021-05-05T11:20:09
i had contact with this Nitin that was completely unhelpful and arrogant, stating that i could look for the informations myself on google,and keep on rewriting over and over the same useless answere. moreover when i told him that i was not satisfied about his unhelpful and condescending answer and i would have write a review he answered "yes, please". now looking at the rating of the service of the company I am not that surprised anymore...brussels airline shoud get their staff in check
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Heath
Failing to Refund - A Common Story
Reviewed on 2021-04-19T16:34:33
My flights were moved by >24 hours by Brussels Airlines in September 2020. I submitted a refund request as per their guidelines and left it for 3 months.No response, no refund. I have since contacted the company approximately 6 times, each time receiving a generic response saying that "the vast majority of refunds requests have been handled... but many require manual intervention and it takes some more time... we cannot give any status updates... there is nothing more you need to do". Covid-19 has been terrible for the travel industry, this is clear, but if companies want to bounce back, they have to try and keep potential customers happy. Brussels Airlines has received a €290 million government backed loan, I'd like my 0.00007% cut please. If the company continues to break international law in failing to refund customers, or at least engage in dialogue, they will struggle to pay that loan back. Terrible, terrible customer service.
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MK
LOST ALL 4 CHECK-IN BAGS IN PARIS. FINALLY FOUND THEM AND LEFT THEM SITTING IN BRUSSELS AIRPORT
Reviewed on 2021-04-16T16:19:04
This airline company has to be the most incompetent one I have ever flown on. They somehow managed to lose all our check-in bags (4 whole bags).They left them all in Paris. Their online system did not have accurate updates, so we had to rely on calling the hotline even a few hours to check on the status of our suitcases. Not as much as an email, even when they had finally located our luggage. Mind you, we were moving internationally and had all our belongings in those four suitcases. When they finally managed to find our suitcases, they said we would receive them the next day.
The next day we called every few hours (since again they send no email notifications, and the website does not have up-to-date status ( it still said they were searching for our suitcases)). Suitcases finally arrive at Brussels Airport at 12:35 pm, and we were told they were to be dispatched (through the courier) at 5:30 pm, and we would receive them in the evening. After 5:30 pm, we called the courier to see when he would be arriving at our place so we can be sure we don't miss him. The courier informs us he was never given any bags for us. This airline company had 5 whole hours to hand them the bags and could not manage to get even that right. We called the hotline again and spoke to an agent who could not even explain why our bags were still in Brussels Airport, nor could anyone we spoke to tell us what exactly happened and why our bags were left in Paris in the first place. We suggested going to pick up the bags ourselves because at this point we had a meeting and there were important items in the bags we needed in order to prepare for the same. We asked the agent whether we could pick the bags up ourselves and be reimbursed for our Uber fare to and from the airport for the purpose of picking up our luggage. He said we would. I asked again, and he confirmed, stating we would only have to fill out a form, and we would then be reimbursed. So we did just that, filled out the form, and you guessed it! They have some cock and bull excuse as to why they will not be reimbursing us for our fair. They also refused to reimburse us for two of the luggage which they destroyed in the whole process. Luggages that had only been used twice prior to this trip. If incompetence was a company...this would be it.
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customer
Possibly the worst airline I have ever…
Reviewed on 2021-04-14T07:16:21
Possibly the worst airline I have ever come across.They cancelled my flight in Sept 2020.I am stillwaiting for refund.Have telephoned in excess of 20 times to be told every time I am in priority queue.Been told twice a superviser would call me but haven't.SHAME ON YOU BRUSSELS AIRLINE I WILL NEVER TRAVEL WITH YOU AGAIN.
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Scott Allbert
Traveled for decades and never…
Reviewed on 2021-04-01T15:25:25
I have traveled for 4 decades and never received this kind of disrespect from an airlines.After booking flights with Brussels Airlines they changed my flights with a 2 night layover in Brussels so I cancelled after many long calls. Have been waiting for my refund for 5 weeks and counting... the service lines are a joke and not one person cares
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ParmoParade
Without doubt the worst company I have…
Reviewed on 2021-03-28T12:59:48
Without doubt the worst company I have ever had the misfortune of being involved with,in any sector.
I waited over a year for a refund on a cancelled flight, I only have it now thanks to my bank forcing the issue. Brussels airlines even went to the lengths of appealling to MasterCard to stop the refund of a service they never provided.
Never fly with this joke company, because if anything goes wrong and you need to recoup your money you'll have a long wait and exchange a lot of emails with people who intend to do nothing about your case, or who are too incompetent to do so.
read more
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