Reviewed on 2021-05-21T08:41:05
I have contacted this company numerous times regards a refund, also the fact they charge for returns,consumer rights state they must pay for at least standard return cost and within 14days. I am still waiting on the refund which has been 20 days so far they keep saying its being processed. The after service is horrendous the worst I have come across, it's non existent, no phone number. After reading trust pilot reviews it seems I'm not the only one. The next course you leave me literally with no choice but to contact the ombudsman to make official complaint because they don't seem to be concerned. Diabolical. I'm gonna set up a page seperate special for this criminals via Facebook Built For Athletes Complaints! They don't have a procedure we will make one for them!read more
Top Bag for a martial artist.
Reviewed on 2021-05-04T17:11:27
A bit shocked when I read some of the reviews on here. I can only base my review on my own experience and so far I am mega impressed.Bought the 25L 2.0 hero backpack and it was delivered quicker than expected. Quality wise I have found no issues, but I have only owned the back pack since April 2021. Will be interesting to see if it holds up once I start back at martial arts training (a full heavyweight do balk and all additional gear will test it). I’m hopeful the bag will hold given the price, but as I say as it stands I’m very happy with the bag. I’ll make sure I write a new review should anything change thou.read more
Reviewed on 2021-05-02T17:13:38
Four months after purchase the stitching has come apart on the straps making it unsafe to use.
I am the guy that shops according to reviews but very rarely writes them myself.I've been compelled to on this occasion.
The bag I bought retails at over £100 and is marketed as "robust" "tougher than your workout" and "durable" - these are all claims that appear to be false.
I contacted customer services who said that as 60 days have passed they offer no warranty and despite trying to engage they have washed their hands of me and my faulty bag. I also asked for a repair but apparently this is not possible either. In the interests of being transparent they did offer and apology and a 20% off my next purchase.
simply put, do not waste your money on this company. Great idea, great looking bag but completely unable to back up the claims or provide even a reasonable level of customer service.read more
I purchased the Black 45L Hero 2.0…
Reviewed on 2021-04-11T07:28:03
I purchased the Black 45L Hero 2.0 Backpack late last year with some accessories.
One of the things I ordered was missing,and this was rectified and delivered two days later without a problem.
The bag is great and holding up fine. I noticed a lot of comments about cheaper knock-off versions on here....they all turn to dust. I've often had to use nylon thread to sew my own gear up...not with this one!read more
t kraus KrausAthleticDevelopme
If you want a cool looking backpack…
Reviewed on 2021-03-28T21:40:12
If you want a cool looking backpack that comes apart in less than a year under easy conditions,then the Builtforathletes Hero 2 backpack is for you. If you expect a legitimate company to NOT stand behind a product and NOT answer emails, you will love Builtforathletes. Sarcasm aside, I made a real mistake falling for this product. The best thing about this company is their marketing.read more
I purchased the hero 2.0 backpack and a…
Reviewed on 2021-03-17T00:15:51
I purchased the hero 2.0 backpack and a couple of minutes later asked to cancel my purchase.Too late apparently as the item was too late in the supply chain.
That happens, no issue with that.
When the backpack arrived, you can clearly see how cheap the quality is, and definitely not worth £90. Looks like a bad replica of military bag, low quality all along.
Decided to write a review on Instagram, my comment got cancelled and they blocked me. Is that a way to treate customers ? We don’t have the right to not be satisfied with the item?read more
Reviewed on 2021-02-16T20:28:40
Utterly abysmal quality.
I ordered mine just before lock down but didn't get to use it straight away,after 4 months of use it's so called rip proof material has started tearing.
I contact customer service with pictures but because I had it for 6 months, I wasn't entitled to a refund or replacement, they even had the gaul to suggest I look at buying another one of their bags, I replied but heard nothing back, I didn't even receive a follow up to the customer service satisfaction questionnaire I filled out.
It seems that they don't care for statutory rights.
Do not buy from them, the bags are not fit for purpose, not waterproof and do not hold to the claims of durability on their website.read more
Reviewed on 2021-02-14T21:06:25
Poor quality. Too expensive. You can find the same Backpack on Alibaba for around 15 Dollars.