Review (April 2024)
Modern furniture and home decor. explore the latest looks from cb2 – and discover modern furniture that’s sleek, chic, functional and comfortable.
310M
Estimated Revenue
4.82M
Website Visitors
1.4/5
Trustpilot Score
What do we know about CB2?
What is CB2's Revenue?
CB2's estimated revenue for 2023 is $310M.
What does CB2 do?
At CB2 we're known for our unique take on design. The magic is in the mix of edgy and elevated. Raw and refined. We love trends but don't live by them. We're more into that timeless cool-factor. Home is where personal style comes to life. And we're here to inspire in any way we can. To help you fill your home with things you love, that aren't too expensive and that you'll never regret. As a brand, we champion inclusivity, kindness, love and respect. We try to be good corporate citizens and take big and small actions towards that goal everyday. CB2 enthusiastically supports Humble Design Chicago. A non-profit that transforms empty, cold houses for the recently homeless into warm, welcoming and uplifting places where they can restart their lives. It's amazing what a difference a furnished home can make for families emerging from homelessness. Learn more about Humble Design here. We always celebrate Pride partnering annually with GLSEN. In addition to our generous donation, we've hosted in store events and wore our pride through limited edition t-shirts during Pride month to show our unwavering support. At CB2 HQ, everyday has its own playlist. Music makes its way into almost everything we do from how we define the vibe of a new collection or set the mood in our stores. In 2017 we launched a series of live concerts, in our stores, featuring some of our favorite artists: Francis and the Lights, Kacy Hill, and ???. It was such a huge success we decided to make it a forever thing. Learn about upcoming concerts check out cb2.com/afterhours. From our store associates all around the country to our buyers, planners and creatives in Chicago, CB2 has some of the most clever, interesting and creative people we've ever met. Our stores are filled with their energy, their unique take on products, their stories and inspirations. Like our people, our brand isn't about a certain look or style, it's about an attitude. We make what we love. And hope you love it too.
What are the monthly traffic metrics for Cb2?
6/mo Traffic Growth
13.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
5M
Time on Site
4.0Mins
Pages per Visit
4.0
Bounce Rate
43%
How fast is Cb2 growing?
Cb2 has grown by 18.6% in the last 6 months according to SimilarWeb.
How do people interact with Cb2?
Last month, Cb2 received 5M visitors who spent an average of 4.0 minutes on the website and visited 4.0 different pages per session. Overall, 43% of people bounce on the first visit.
How do people find Cb2?
2.1M people (44%) visit Cb2 directly. 2M (42%) people search for them in Google. Whereas, 163.2k (3%) discover Cb2 through Facebook, Reddit, and YouTube. 99.5k (2%) visitors come from Cb2's email newsletters. Finally, 243.5k (5.1%) people come from affiliates and or paid referrals.
Who uses Cb2?
Cb2's top market is the United States and they receive 4.6M (94.9%) people.Then the 2nd is Canada with 74.3k (1.5%).The 3rd is is United Kingdom with 28.6k (0.6%).
Traffic Growth (last 6 months)
What are Cb2's ads on Google?
Google Ads
CB2.com | CB2 - New York | Official Site
https://www.cb2.com/
Rating for cb2.com: 4.4 - On-time delivery: 99%+ Affordable Modern Decor. Shop In Our New York Store Near You! Types: Furniture, Decor, Wedding Registry, Gifts
Set of 3 floating shelves - Find Modern Home Furnishings at CB2
http://www.cb2.com/set-of-3-floating-shelves/s485438
Shop Our Fun & Colorful Selection! 451 Broadway, New York, NY - (212) 219-1454
Unique and Modern Coffee Tables, Accent Tables and End Tables
https://www.cb2.com/accent-tables/furniture/1
Find sleek & stylish furniture for the modern home at CB2 today! 451 Broadway, New York, NY - (212) 219-1454 - Closed now · Hours Tuesday 10:00 AM – 9:00 PM Wednesday 10:00 AM – 9:00 PM Thursday 10:00 AM – 9:00 PM Friday 10:00 AM – 9:00 PM Saturday 10:0
CB2 - Throw Pillows - Design a Room You'll Love - CB2.com
https://www.cb2.com/search
Creative Home Design with a Modern Edge. Find Stylish Furniture & Decor. Shop Now.
Unique, Modern Dining Tables | CB2
https://www.cb2.com/dining-tables/furniture/1
Find Designer Tableware at CB2. Shop Our Fun & Colorful Selection!
What do Cb2's customers say about them?
Review Score
1.4/5
Total Reviews
172
Info
CB25 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Jordania
Total Scam Operation! Giving C&B a baaaad rep!
Reviewed on 2021-05-11T03:24:47
Same experience as every other reviewer. Place an order, get an email stating there’s been a delay,wait a month, get another email saying another delay and this has continued for months. On one item, I received notice it had shipped and was given an estimated arrival date, when it didn’t show up, I called and I was told it never left the warehouse. When I asked why I got notice it had shipped if it never left their warehouse, they had no answer. They offered to order a replacement and let me know it would be another 3 mos. I then ordered another item a few months later and the literal exact same thing happened. Notice of shipment, never arrived, “sorry, it never left the warehouse but I can order a replacement and you should have it in about 8-10 weeks”. I also placed an order for a planter in January, just received my fourth email letting me know of a delay, says I should have it by mid-May. It’s a total scam operation, they take your money and keep it for months to simply offer a refund after they never send your item. Stop blaming your crappy customer service on Covid! I can order from other retailers and receive the item in a reasonable timeframe, and COVID doesn’t cause you to LIE about items shipping when they haven’t! Also, furniture measurements on the site are all wrong. Crate and Barrel should be ashamed and should cut this crap out now! Stop taking people’s money and delivering nothing!!
read more
Jen Elin
Great service …
Reviewed on 2021-05-05T03:31:05
I ordered glass decor twice recently out of province. Items were securely packaged did not break.Items arrived earlier than projected both times and the decor is beautiful.
read more
Jos R Ve
Oh my goodness
Reviewed on 2021-04-11T15:03:38
Oh my goodness.
I purchased dinnerware from CB2 as their prices were better than other sites - - - what a disappointment.Set of plates were shattered, which I know happens when shipping 'delicate' items. Most upsetting were the nicks on the plates...on almost all of them! I feel the manufacturer needs better quality control of items before sending to consumer.
read more
Bob M
Lying about Covid-No response
Reviewed on 2021-03-19T18:36:27
Got excited because I saw a sofa I was looking for. Needed more info- CALL-TEXT-WEBCHAT-there is no one there.Other companies answer right away so their Covid excuse is a lie. Go to Scandinavia Design-they have great reviews and service. Let this old behemoth of CB2 die peacefully.
read more
AB
Ikea is probably a better bet
Reviewed on 2021-03-17T20:49:01
I spent $15k+ on furniture with CB2 about 2 years ago.
First off, you should just save the money and buy Ikea furniture because it's all coming from China and it's poorly made.Secondly, everything took weeks to get delivered and 2-3 pieces were not delivered whatsoever. They decided to cancel the order with zero notifications.
I decided to forget about the experience since I have more important things. I left a bad review with their CS over email. No response.
About a month ago the bed broke. Literally, a $2000 broke. First - Imagine the humiliation. Next, I politely went to their customer support and they ignored me for 3 hours on chat.
After 3 hours they shipped the wrong part. Keep in mind, I had sent around 15 pictures and 3 videos in the 3 hours already.
Frustrated with that experience, instead of going through chat, I emailed them the pictures and the video and explained the problem in excruciating detail.
At that point, they told me since I moved the furniture to a new place, they would not be providing the part.
Here is the funny thing. The part costs $20 if that. It is a small piece of wood. Ok $50 with shipping WORST CASE.
I sent an email that this IS GOING to get posted on BBB - they stopped responding.
Honestly, I'm NEVER BUYING furniture again from CB2. This is INSANE. I've never spent $15k with a company and had them deny replacing a $20 part.
I bought the part on Amazon for $50. It is not about the money, but the time and the hassle.
Ikea would honestly be a better bet than CB2 - AVOID AT ALL COSTS.
CB2 if you are reading this and want to track this order:
Order number: 135298041
Agent who denied/ignored request: Martha
read more
fabrizio ippoliti
the worst
Reviewed on 2021-03-15T16:51:25
worst customer service ever...... save yourself the time and order from anywhere else!
Kris
DONT ORDER FROM THEM
Reviewed on 2021-03-01T05:35:30
It seems like the whole damn company shut down during COVID?! Who’s really working??Still taking everyone’s money and orders though!
I’m pissed. I ordered a $2k couch in November, today I received a second notice of delivery delay.. now it’s early MAY! I’ve been sitting on the floor since November.
My second bad experience was with customer service through “text”. I needed to verify dimensions of a table from their site, their dimensions were trash it didn’t make sense with the picture. MIAUNNA said she can’t be 100% that what’s online is accurate and left it as that. (Girl the whole business relies on online orders). Stating they’re working from home and limited on resources. Last time I checked you don’t give customers “I don’t know” answers”. I had to ASK for her to reach out to another department to verify the dimensions for me. Of course she didn’t like that, and threw my request away, because she was unprofessional and had an attitude, and I never got a follow up. Thanks MIAUNNA. I also DM’d them through Instagram to try and speak to someone else, and they’re giving out wrong answers too. PORCHA and MONIQUE, thanks for nothing.
CB2: Don’t mess with peoples MONEY and TIME.
TIP: ikea is cheap but accessible if something goes wrong. Like this.
read more
Frieda
Horrible customer service
Reviewed on 2021-02-23T15:53:08
I ordered chairs, they came with scratch marks and black ink on the leather. I created a return over the phone.Instead, customer service scheduled a replacement order. I called again to cancel the replacement, and they said they would. Well guess what? They sent an email saying my replacement was scheduled once again. Customer service at CB2 are deficient in the English language and make everything more confusing than it has to be! Do not get involved with them!
read more
You May Also Find These Company Reviews Interesting