Review (June 2024)

Enter the world of chanel and discover the latest in fashion & accessories, eyewear, fragrance, skincare & makeup, fine jewellery & watches.

11.1B

Estimated Revenue

11.7M

Website Visitors

2.5/5

Trustpilot Score

What do we know about CHANEL?

Estimated Revenue (2020)

$11.1B

Total Employees

17000

Founded

1883

Industry

Luxury Goods Jewelry

Location

London, United Kingdom

About

CHANEL: Enter the world of CHANEL and discover the latest in Fashion & Accessories, Eyewear, Fragrance, Skincare & Makeup, Fine Jewellery & Watches.

Social Links

Alexa Ranking: 2907

What is CHANEL's Revenue?

CHANEL's estimated revenue for 2023 is $11.1B.

What does CHANEL do?

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d'Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and "savoir-faire" throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.

What are the monthly traffic metrics for Chanel?

6/mo Traffic Growth

-4.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

12M

Time on Site

2.5Mins

Bounce Rate

46%

How fast is Chanel growing?

Chanel has grown by -14.7% in the last 6 months according to SimilarWeb.

How do people interact with Chanel?

Last month, Chanel received 12M visitors who spent an average of 2.5 minutes on the website and visited 4.0 different pages per session. Overall, 46% of people bounce on the first visit.

How do people find Chanel?

2.5M people (22%) visit Chanel directly. 7.9M (67%) people search for them in Google. Whereas, 238.4k (2%) discover Chanel through Facebook, Reddit, and YouTube. 64.9k (1%) visitors come from Chanel's email newsletters. Finally, 541.1k (4.6%) people come from affiliates and or paid referrals.

Who uses Chanel?

Chanel's top market is the United States and they receive 4.2M (35.7%) people.
Then the 2nd is United Kingdom with 824k (7.0%).
The 3rd is is France with 646.4k (5.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Chanel's ads on Google?

Google Ads

CHANEL® Fragrances | For Women and Men | CHANEL.com

https://www.chanel.com/us/fragrance/

Shop the latest CHANEL fragrances for women and men on the official site. Enjoy...

CHANEL® | The Official Site

https://www.chanel.com/us/

Enter the world of CHANEL and shop Fragrance & Beauty and Sunglasses online. Established in 1909. Traditional craftsmanship. Exceptional pieces. The story of Chanel. Uncomplicated luxury.

Shop CHANEL® Sunglasses | Every Detail at Any Angle | CHANEL.com‎

https://www.chanel.com/us/eyewear/

Compare up to 6 styles to find your favorite sunglasses on chanel.com. Traditional craftsmanship. Superior design. Signature collection. Heritage inspired. 139 Spring Street, New York‎ - ‎Open today · 11:00 AM – 7:00 PM Monday 11:00 AM – 7:00 PM Tuesday 1

CHANEL® Handbags | A Timeless Accessory

https://www.chanel.com/us/fashion/handbags/c/1x1x1/

Discover styles from the latest fashion collection as well as iconic creations. See the full range of CHANEL handbags on chanel.com. Traditional craftsmanship. Latest fashion shows. Ready-to-wear collection.

CHANEL® Handbags | Collections‎

https://www.chanel.com/us/fashion/handbags/c/1x1x1/

See the newest handbag collections on chanel.com and in boutiques. Ready-to-wear collection. Traditional craftsmanship. Latest fashion shows.

What do Chanel's customers say about them?

Review Score

2.5/5

Total Reviews

331

Info

CHANEL
5 Star
45.0%
4 Star
5.0%
3 Star
10.0%
2 Star
10.0%
1 Star
30.0%
Read reviews that mention
Niamh Jennings

Not too happy when i walked into Chanel…

Reviewed on 2022-01-04T12:21:29.000Z

Not too happy when i walked into Chanel and was given looks. When I did ask for help it seems like they really cant bother with me.Quality is average, the logo’s gold plating wears off extremely quick. In today’s technology it shouldnt be hard to make gold plated things more durable.
read more
paul

Great service

Reviewed on 2021-12-22T11:42:02.000Z

Great service
kund

Had an amazing experience at Chanel in…

Reviewed on 2021-12-14T13:29:00.000Z

Had an amazing experience at Chanel in Stockholm today. I was assisted by the very professional,welcoming and nice new addition to the team; Akos. Thank you so much for your help! My daughter will love her new bandeau! I also appreciate your expertise and advice on a couple of my previously purchased Chanel bags. I will most definitely be back and looking forward to seeing you there again. Only wonderful things to say about Akos and Chanel Stockholm./Paulina S
read more
Simeon

Their product is of the best quality…

Reviewed on 2021-12-12T23:47:50.000Z

Their product is of the best quality and very durable. They have one of the best delivery and customer services ever.Hadassa, Abel and in particular Rodriguez were polite, patient and professional as you would expect from such a high-end brand. I am delighted with the service I received and look forward to visiting the store in Bond Street again.
read more
Mayer

Bad advent calendar

Reviewed on 2021-12-08T19:50:55.000Z

Bad advent calendar
Tori

Exceptional service and friendly…

Reviewed on 2021-12-07T16:46:08.000Z

Exceptional service and friendly professionalism from Colleen in John Lewis Oxford ,a credit to both brands and although I don’t live locally I’d definitely want to wait and visit her for my purchases in the future
read more
Susan Taylor

Awful

Reviewed on 2021-12-06T10:42:14.000Z

Awful, when you phone customer service they answer then hang up straight away. Their courier have stolen my large order and I can’t get anywhere with them.Dpd their courier say it was delivered, problem was the text telling me this was at 6pm but the text said it had been delivered at 23:59 that night….. some six hours later than the text!!!! Fuming as I spent a fortune
read more
Rhona Brown

I have purchased many items from Chanel…

Reviewed on 2021-12-02T12:58:47.000Z

I have purchased many items from Chanel boutique and had them sent to me my last purchase being classic flap bag .My nearest store is in London so I need to fly . I contacted my SA in store as I wished to purchase mini pouch as a gift I was told she could no longer send as I had not been in store 2021 ,rather difficult due to covid!!! So I can’t purchase anything else . I have purchased so much this year . I seriously do not understand it . Does anyone? I would love to hear , oh yes and I was also told I was a VIP customer
read more

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