Review (March 2024)

Bank on your terms with cibc – whether it’s in person, over the phone or online, cibc has you covered.

15.39B

Estimated Revenue

19.29M

Website Visitors

1.3/5

Trustpilot Score

What do we know about CIBC?

Estimated Revenue (2020)

$15.39B

Total Employees

35000

Founded

1867

Industry

Banking

Location

Toronto, Canada

About

CIBC: A premier provider of wealth management services, CIBC Wood Gundy has a distinguished heritage of helping investors achieve their goals. Learn more.

Social Links

Alexa Ranking: 1774

What is CIBC's Revenue?

CIBC's estimated revenue for 2023 is $15.39B.

What does CIBC do?

Founded in 1867, CIBC is a leading global financial institution providing a full suite of products and services to over 11 million clients across Canada and around the world. We understand that you, our customer, demand financial products and services that meet your unique needs. We provide these by creating a personalized, flexible and straightforward banking experience that fits your life. Our innovative products and services allow you to bank when and how it is most convenient for you, while our straightforward and honest approach allows you to make informed financial decisions. This culture of innovation and our shared values of trust, teamwork and accountability have consistently led to CIBC being named among the top employers in Canada. They are also why a career at CIBC provides a fulfilling challenge and opportunities for growth – not unlike the country we helped to build.

What are the monthly traffic metrics for Cibc?

6/mo Traffic Growth

-0.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

19M

Time on Site

4.8Mins

Bounce Rate

18%

How fast is Cibc growing?

Cibc has grown by -7.1% in the last 6 months according to SimilarWeb.

How do people interact with Cibc?

Last month, Cibc received 19M visitors who spent an average of 4.8 minutes on the website and visited 7.0 different pages per session. Overall, 18% of people bounce on the first visit.

How do people find Cibc?

14.4M people (75%) visit Cibc directly. 3.6M (19%) people search for them in Google. Whereas, 135.4k (1%) discover Cibc through Facebook, Reddit, and YouTube. 461.8k (2%) visitors come from Cibc's email newsletters. Finally, 35.3k (0.2%) people come from affiliates and or paid referrals.

Who uses Cibc?

Cibc's top market is the Canada and they receive 18.3M (95.0%) people.
Then the 2nd is United States with 517.4k (2.7%).
The 3rd is is India with 102.4k (0.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Cibc's ads on Google?

Google Ads

CIBC Agility™ Savings Account | Easily Manage Your Savings‎

https://us.cibc.com/en/personal/savings/agility-savings.html

Save for your vacation, car, or unexpected expenses. Member FDIC. Put your savings to work and watch your money grow. Easy online access. No monthly fees. US citizens only. Fast and convenient. $1,000 minimum deposit.

Bank in Canada with CIBC - Ask us about CIBC Welcome to Canada‎

https://www.cibc.com/en/special-offers/newcomers-to-canada-offers.html?utrc=S167:3206

Package for all your Banking Needs.

New Immigrant to Canada - CIBC Helps You Settle Easily - cibc.com‎

https://newcomer.cibc.com/

Choose CIBC to Bank in Canada & get No Monthly Fee Banking for 1 Year. Innovative Solutions · Personalized Services · Call Us Anytime · Welcoming Employees Highlights: Personalized Services, Extensive Branch Network, Welcoming Employees…

New Immigrant to Canada - CIBC Helps You Settle Easily - cibc.com‎

https://newcomer.cibc.com/cibc-welcome-to-canada-banking-package

Choose CIBC to Bank in Canada & get No Monthly Fee Banking for 1 Year. Personalized Services · Extensive Branch Network · Welcoming Employees · Call Us Anytime Highlights: No Monthly Fee, Everyday Purchases With A Credit Card, Banking On-The-Go…

New Immigrant to Canada - CIBC Helps You Settle Easily - cibc.com‎

https://newcomer.cibc.com/cibc-welcome-to-canada-banking-package

Choose CIBC to Bank in Canada & get No Monthly Fee Banking for 1 Year. Innovative Solutions · Extensive Branch Network · Call Us Anytime · Welcoming Employees Highlights: No Monthly Fee, Everyday Purchases With A Credit Card, Banking On-The-Go…

What do Cibc's customers say about them?

Review Score

1.3/5

Total Reviews

402

Info

CIBC
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Jsun P.s.

I use telephone banking often

Reviewed on 2021-04-07T14:58:10

I use telephone banking often, although I know these things are not infallible, the reliability of Cibc's telephone service is infrequent and rather problematic,it couldn't recognize my card number and password multiple times on different occasions, but starts to work after much frustration. Its inefficient and doesn't save time at all.
read more
Eagle Belong

This is a very un-professional Bank

Reviewed on 2021-04-05T22:37:04

This is a very un-professional Bank. CIBC online app kept asking me like what's your occupation,what's your business and blocked me out finally when I tried to sign in due to the answers I provided today are different from 8-9 years ago stored in database. I called the customer services but was told he had no way to launch my profile as well, so I had to go to branch in personal. Staff A responded Cantonese when I said hello to her and staff B spoke Mandarin to me initially without asking, they assumed people with Asian face knew Cantonese or Mandarin and would like to speak in that as well, I don't think these are professional expertise for customer service. It spent me couple of hours in the branch to get sign in but I couldn't operate on my account after going home. This is really suck !
read more
Shoaib Kiani

Worst bank in canada with very bad…

Reviewed on 2021-04-01T22:03:02

Worst bank in canada with very bad customer support. Reporting to customer service did not help at all.There was no follow up and instead resulted in unchecked abuse from mortgage specialist, fully supported by her manager. Very non professional and un reliable, where a simple application was overcomplicated with many last minute, never explained conditions. Manager was asked to explain but she never replied. Thanks God, I stayed away, cancelled my CIBC cards, and will now cancel my account other CIBC associated bank.
read more
*******

They need to monitor their call centre…

Reviewed on 2021-03-30T18:15:58

They need to monitor their call centre agents, because some of them or the higher department are slacking off with the customer service.Especially, they will ask about your information but probably not imply the information on their datebase. I have a copy of my mail on-hand, and the informations about the amounts she said were off. Also, they need to listen before necessitate their presumed solution or let the person finish before projecting. I only want to know how to manage my money and she doesn't seem to know how to acquire with customers point-of-view, which is a odd because that's supposed to be her job. Also, I want to do a paperless bank statement but she insisted, I'm not even planning nor even thinking of using the card. I just want my bank statements to be convenient.
read more
Janet Yeomans

Best bank ever!

Reviewed on 2021-03-27T06:08:13

I switched to the CIBC 5 or 6 years ago after years (35+) with another bank. I have been treated incredibly well!I collect travel points on my visa and CIBC 's are by far the best! I have had several credit card scams and they have been handled quickly and efficiently... The latest with my replacement card in my hands 2 days later. The staff at the branch and the telephone staff are exemplary! Cudos!!!
read more
wilawan phaiboonyingyot

the customer service over the phone…

Reviewed on 2021-03-26T19:09:18

the customer service over the phone that I face to day is the worse experience ever.Lack of knowledge that make me super upset. They transfer me 4 times in my one call and never get any issue fix!!!
read more
Steve Chicco

This cibc in lasalle treat me so bad…

Reviewed on 2021-03-24T02:45:38

This cibc in lasalle treat me so bad the general manager look down on me I greeted her she looked atme like I was bothering her all I wanted was to be treated fairly regardless of how much I have or color of my skin let’s all be treated fairly with same respect I have been with this branch for long time so as my family and friends
read more
Wilson

Worse bank ever

Reviewed on 2021-03-24T01:28:10

Worse bank ever, wish I could give just 1 star. Last year opened the account as they have a promotion for 300 bonus,did everything they request, declining offering the credit, keeps changing the rule, accuse that it's your problem. Well just stay away from this bank...
read more

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