Review (April 2024)

Open a bank account from citi checking and savings accounts and cds, to banking iras. apply for a personal loan, or learn how to invest in your financial future.

77.45B

Estimated Revenue

54.91M

Website Visitors

2.1/5

Trustpilot Score

What do we know about Citi?

Estimated Revenue (2020)

$77.45B

Total Employees

214000

Founded

1812

Industry

Financial Services

Location

New York, United States

About

Citi: Open a bank account from Citi checking and savings accounts and CDs, to banking IRAs. Apply for a personal loan, or learn how to invest in your financial future.

Social Links

Alexa Ranking: 13092

What is Citi's Revenue?

Citi's estimated revenue for 2023 is $77.45B.

What does Citi do?

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi's commitment to privacy, visit on.citi/privacy.

What are the monthly traffic metrics for Citi?

6/mo Traffic Growth

1.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

55M

Time on Site

5.6Mins

Bounce Rate

18%

How fast is Citi growing?

Citi has grown by -3.8% in the last 6 months according to SimilarWeb.

How do people interact with Citi?

Last month, Citi received 55M visitors who spent an average of 5.6 minutes on the website and visited 7.0 different pages per session. Overall, 18% of people bounce on the first visit.

How do people find Citi?

41.2M people (75%) visit Citi directly. 8.6M (16%) people search for them in Google. Whereas, 715.5k (1%) discover Citi through Facebook, Reddit, and YouTube. 2.7M (5%) visitors come from Citi's email newsletters. Finally, 638.5k (1.2%) people come from affiliates and or paid referrals.

Who uses Citi?

Citi's top market is the United States and they receive 53.4M (97.3%) people.
Then the 2nd is India with 186.9k (0.3%).
The 3rd is is Mexico with 129.3k (0.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Citi's ads on Google?

Google Ads

citi.com - Citibank® Official Site - Browse Citibank® Credit Cards‎

https://citicards.citi.com/usc/Multi/tab/SL/Featured/PS/DV/default.htm?BT_TX=1&ProspectID=null&BT_SGUID=291B90C70FCE4D2C91124F0DEDF83717

Low Intro APR, Cash Back, & Balance Transfer Credit Cards Available, Apply Now! Valuable Perks · EMV Chip technology · Protection Benefits · Worldwide Acceptance Types: Business Credit Cards, Rewards Cards, Travel Cards, Airline Cards

citi.com - Citibank® Credit Cards‎

https://citicards.citi.com/usc/Multi/tab/SL/Featured/PS/DV/default.htm?BT_TX=1&ProspectID=null&BT_SGUID=D97F29BFDE5B4CD8A9F2E228D397D911

Rewards, Low Intro APR & Other Great Perks. Apply Today! Cardmember Benefits · 24/7 Customer Service Types: Balance Transfer Cards, Cash Back Cards, Low Intro APR Cards

Citi.com | Citibank® Official Site | Browse Citibank® Credit Cards‎

https://citicards.citi.com/usc/Multi/tab/SL/Featured/PS/DV/default.htm?BT_TX=1&ProspectID=null&BT_SGUID=15E0926C1EE94CF68EFD88AFBA84CA66

Low Intro APR, Cash Back, & Balance Transfer Credit Cards Available, Apply Now! Worldwide Acceptance. EMV Chip Technology. Valuable Perks. Protection Benefits. Services: Apple Pay®, Citi Mobile® App, 24/7 Customer Service.

Citi.com - Citi® Credit Card Offers - Browse Our Top Credit Cards

https://citicards.citi.com/usc/Multi/tab/SL/Featured/PS/DV/default.htm?cmp=BAC~01~040119~BRANDING~ENTERTAINMENT

Low Intro APR, Cash Back, Rewards & Balance Transfer Credit Cards Available. Apply Now! Find The Right Citi® Credit Card For You & Submit Your Application Online Today. Fraud Detection. 24/7 Customer Service. Chip Technology. Digital Wallets. Get Fraud Alerts.

Citi.com - Citibank® Official Site - Browse Cards & Checking

https://citicards.citi.com/usc/Multi/tab/SL/Featured/PS/DV/default.htm

Apply for a New Citi® Credit Card or Checking Account Today!

What do Citi's customers say about them?

Review Score

2.1/5

Total Reviews

20

Info

Citi
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
stevenAfricker

They probably do not have enought funds…

Reviewed on 2021-01-21T18:06:19

They probably do not have enought funds to pay a customer support employee based in the USA,they need to save funds I suggest to start a fundraiser for citi
read more
Jason H.

Excellent company for good credit responsible adults.

Reviewed on 2020-12-29T07:08:00

If you pay your bills on time and are responsible with your credit this is one of the best credit card companies to work with!After having an account for 1 year with no missed payments I called to request to have my interest lowered. After a quick review of my credit their friendly staff lowered my interest nearly 5% and thanked me for being valued customer! There was also other credit options offered. I was very impressed and would recommend Citi Bank to anyone looking to lower their interest rate while increasing their credit & credit score. I'm writing this review because other credit card companies have refused to lower my interest even after years of NO missed payments!! Thank you for setting an excellent example of how customers in good standing should be treated!!
read more
DJ Sanders

Worst bank website

Reviewed on 2020-12-20T00:25:53

Worst bank website. Never fails the site will mess up on me when trying to redeem thank you points or go so slow I can't get things done.Fix it!
read more
GW

Citi expose customer details.

Reviewed on 2020-09-10T17:33:08

Citi keep sending me personal details of a US customer. Unable to contact US as I am not a customer and they do not publish contact details.Contacted Citi UK who tell me they don't have to deal with GDPR complaints. No longer wish to receive a strangers details. It is telling that UK dpo email address blocks all incoming mail from most popular email providers.
read more
Jeffrey Suer

No access to customer service or…

Reviewed on 2020-05-03T16:36:26

No access to customer service or website. The Company seems to be dramatically slashing customer service hours despite the increased need of its customers in this challenging time.I've been dropped from 1hr+ holds with the 1-800 number twice now to respond to a fraud charge. The website is also currently down. This is a joke.
read more
pw henderson

No access to service. No access through website, chat, app, email or phone.

Reviewed on 2020-04-20T17:08:16

Just received my first Citi card. I am a coder and have many credit cards. I registered it and created a login.I am unable to access my account online. Website is asking for a code word which I never submitted and no other options for logging in. The app has an error code which won't clear. I called the number on the back, there is no automated selection for this and when I pressed zero, I was taken to a message that said they do not have time. And then hung up on. And there is no email access to service reps. I have zero options to access my account. This card cannot be used now. Citibank: your tech and coding teams are completely inept. Please hire competent people. Allow email questions. Thank you.
read more
Vic Li

No customer protection.

Reviewed on 2019-12-22T17:15:34

No customer protection. Better off with Chase. Scam of a company, don't trust your money withthem!
read more
Mr. initiator

Customer service hits rock bottom!

Reviewed on 2019-11-30T04:28:02

After 9 months of ongoing dispute with a merchant, Citi has decided to reverse all charges back to myaccount even though I have sent legitimate documentation to support my claim that the transactions were unauthorized. The customer service team is full of incompetent employees who wouldn't give a rat's buttock about its customers. Stay away from Citi! This company is not customer–oriented. Instead, they promote uncertainty, confusion, anxiety – exactly the sort of negative feelings that destroy long-term value for a company. If you don't want to be screwed over and over again, please stay away from Citi at all costs!!!
read more

Jd

京东全球版-专业的综合网上购物商城，为您提供正品低价的购物选择、优质便捷的服务体验。商品来自全球数十万品牌商家，囊括家电、手机、计算机、服装、居家、母婴、美妆、个护、食品等丰富品类，满足各种购物需求。支持香港自提、京东集运和国际卡支付，现时已覆盖香港、澳门、台湾、新加坡、马来西亚、美国、加拿大、澳大利亚、新西兰和日本等海外200多个国家和地区。... More

Category

E-commerce and Shopping

Monthly Traffic

194.83M

5.17%

Ad Spend

$226.97k

Time

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Category

News and Media

Monthly Traffic

24.09M

-7.03%

Ad Spend

$41.35k

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Category

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Monthly Traffic

940.05k

101.82%

Ad Spend

$40.75k