Review (August 2025)
1.96B
Estimated Revenue
3.37M
Website Visitors
1.5/5
Trustpilot Score
What do we know about Copa Airlines?
Estimated Revenue (2020)
$1.96B
Total Employees
4800
Founded
1947
Industry
Airlines Aviation
Location
Panamá, Panama
About
Copa Airlines: Book cheap airline tickets in minutes and enjoy and your flight with Copa Airlines. Find the best deals on hotel bookings and car rental.
What is Copa Airlines's Revenue?
Copa Airlines's estimated revenue for 2024 is $1.96B.
What does Copa Airlines do?
Copa Airlines is one of the leading airlines in Latin America and one of the most successful and profitable airlines in the world. The carrier operates approximately 320 daily flights to 80 destinations in 32 countries in North, Central and South America, and the Caribbean. Copa also is a member of the leading global airline alliance – Star Alliance, and has code share agreements with United Airlines among other carriers. Copa has successfully conceived and implemented a strategy to serve as an intra-America connecting carrier based around the use of Panama's Tocumen airport as a connecting hub, known as "the Hub of the Americas." Panama is one of the most modern and safe cities in Latin America. It serves as a business, commerce, finance and logistics center for the region. Panama is also blessed by beaches in two oceans, natural parks, historic sites, culture and a dynamic nightlife, among many other touristic highlights.
What are the monthly traffic metrics for Copaair?
6/mo Traffic Growth
-7.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
7.0Mins
Pages per Visit
6.0
Bounce Rate
31%
How fast is Copaair growing?
Copaair has grown by -12.0% in the last 6 months according to SimilarWeb.
How do people interact with Copaair?
Last month, Copaair received 3M visitors who spent an average of 7.0 minutes on the website and visited 6.0 different pages per session. Overall, 31% of people bounce on the first visit.
How do people find Copaair?
1.6M people (46%) visit Copaair directly. 1.6M (49%) people search for them in Google. Whereas, 24.8k (1%) discover Copaair through Facebook, Reddit, and YouTube. 61k (2%) visitors come from Copaair's email newsletters. Finally, 9.5k (0.3%) people come from affiliates and or paid referrals.
Who uses Copaair?
Copaair's top market is the United States and they receive 697.4k (20.7%) people.Then the 2nd is Mexico with 479.4k (14.2%).The 3rd is is Panama with 363.9k (10.8%).
Traffic Growth (last 6 months)
What do Copaair's customers say about them?
Review Score
1.5/5
Total Reviews
48
Info
Copa Airlines5 Star
5.0%
4 Star
0.0%
3 Star
5.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Kathy Patterson
We had a flight booked from Panama to…
Reviewed on 2021-05-12T15:55:09
We had a flight booked from Panama to Chicago direct COPA change our flight to Panama to Miami Connectingon a different airline from Miami to Chicago which was missed due to COPA‘s delay leaving Panama causing us to be stranded in Miami. COPA nowhere to be found and had to pay Another airline to get us home totally unacceptable.
read more
Ray Triston
Ok service other then the luggage cost
Reviewed on 2021-05-04T20:31:10
Ok service other then the luggage cost
Chris Medeiros
On my birthday
Reviewed on 2021-04-04T06:13:47
Hello everyone, my name is Chris. Today is Aprll,4,2021. It’s currently 2:06 am eastern time.I have a bit of a complaint. I booked a flight with copa airlines a few days ago arrived 45mins early with no one at checkout to serve me and my girlfriend our ticket to Panama in JFK airport. Lucky for us we booked in online but as we arrive to A2 gate the ladies behind the desk said we was late as the doors was open and plane hasn’t left mind you at this point we had about 35mins to spare before our plane departed (2:10am) instead of them assisting us and helping us with time they decided to keep repeating that we was late as the plane didn’t take off yet! I think copa needs to find better employees or have better customer service. Now on my birthday I have missed my plane and can’t contact copa since the airlines isn’t open! NEVER AGAIN WILL I BOOK WITH COPA!!! WORSE DAY EVER THANKS!
read more
Be Just Rich
Do not buy tickets with them
Reviewed on 2021-03-19T10:15:32
Do not buy tickets with them! Avoid at any costs!
Was denied to board because of not having yellow fever vaccine.They not responding in any your email or messages at facebook! no phone to call them! Even when requested to give me a document to have a confirmed reason why I was denied boarding they not provide anything! I put them into my black list as a airlines which I will never fly again at any costs!
read more
Enrique Aguilar
COPA AIRLINES REFUSES TO REFUND THOUGH…
Reviewed on 2021-03-11T18:36:18
COPA AIRLINES REFUSES TO REFUND THOUGH DOT MANDATES PASSENGERS BE REFUNDED FOR FLIGHTS CANCELED BY THE AIRLINES DURING THE COVID PANDEMIC
UNFORTUNATELY,COPA AIRLINES FAILS TO REPLY TO EMAILS AND IF THEY FINALLY GET AROUND TO ANSWERING 1 of 15 SENT, IT WILL BE WITH A GENERIC REPLY HAVING NOTHING TO DO WITH THE PROBLEM YOU HAVE DESCRIBED IN THE 14 PRIOR EMAILS.
THE DOT SENT OUT THE FOLLOWING NOTICE:
Friday, April 3, 2020
WASHINGTON – The U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier’s control (e.g., a result of government restrictions).
COPA AIRLINES PLAYS GAMES OVER THE PHONE BY NOT ALLOWING YOU ACCESS TO A SUPERVISOR, THEY REFUSE TO PUT YOU THROUGH TO THEIR FINANCIAL DEPARTMENT. AND THE REFUND TOOL IN THEIR WEBSITE IS MORE OF A TIME WASTING USELESS OBTION THAT A REFUND TOOL.
DON'T TRUST OR FLY COPA AIR!!!
read more
Savela
do not travel with this company which hires unprofessional and racist staff
Reviewed on 2021-02-07T22:28:22
We had our worst travel experience with this airline in Dominican Republic. The staff is rude,careless and racist.
They blocked us telling since we are Haitian we need a transit visa for Panama, while the Panama embassy in Haiti give us back our passports because they said we don't need a transit visa since we have a national Visa (Residence) for the Schengen area. Worst our layover was less than 2 hours, without having to go through immigration. We had the decree issued by the Panamanian government where it is clearly mentioned that we are visa free, but the staff ignored and despised us, refused to speak to us (we looked like dogs barking to pedestrians).
We were a group of 15 people, the others were able to leave, but not us. We had to pay for 1 night in a hotel, buy another ticket with another airline, pay a taxi to go to Punta Cana, pay 1 night in Paris, redo the Covid tests before resuming our flight to our destination, imagine if we were travel without enough of money?
It was unfair and very uncomfortable to be treated like that by ignorant people.
read more
Eduardo Gomes Trzan
Refund on pandemic and "flexible" Voucher
Reviewed on 2021-01-18T15:15:16
In 2019, I booked a flight to Brazil to see my family. With the pandemic most flights got cancelled as well as mine.For about a year, I've been trying to figure out what to do Re-book or ask for refund. After cases in Brazil skyrocketed, I decided to ask for a refund since there is no idea when to go. Copa said they cannot refund and I can either go to Brazil or pay difference to another route, or loose the ticket. Customer support has taken months to answer any question and the "flexibility" they preach is only helping them. I spent hours with them on the phone trying to find a away and it's almost zero capability of getting help.
In 2 decades traveling, this is by far the worst company I had the displeasure to work with. I honestly suggest that if you can, avoid them. I have no intention of ever booking anything with them ever.
read more
Angela Delpezo
No customer service
Reviewed on 2020-12-18T13:53:44
No customer service, they messed up on the ticket name. Not a great airline to travel with.NO ONE GETS BACK TO YOU.
DON'T TRUST THIS COMPANY!!
read more
You May Also Find These Company Reviews Interesting