Review (August 2025)

10k

Estimated Revenue

10k

Website Visitors

1.7/5

Trustpilot Score

What are Copernic's ads on Google?

Google Ads

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What do Copernic's customers say about them?

Review Score

1.7/5

Total Reviews

30

Info

Copernic

[email protected]

888-725-2271

Ottawa

5 Star
25.0%
4 Star
0.0%
3 Star
15.0%
2 Star
20.0%
1 Star
40.0%
Read reviews that mention
Sandor Strohmayer

Poor tech support Disaster when it crashes

Reviewed on 2021-05-07T18:00:40

I have owned Copernic Desktop for several years. If Copernic crashes there is no way of recovering its settings and after you rebuild your settings you must re index.Rebuilding the settings can take time if you have added file types and changed update times. Also, when your index is large it can take many hours to rebuild. Coperninc's tech support takes a minimum of three days to answer. One week ago I had a system crash and had to rebuild the system. My Copernic license key was not accepted and I still have not heard from Copernic. I did some research and installed Agent Ransack. Agent Ransack is quick, does not create a large index unless you wish and their tech support replies in a few hours rather than days. It costs more than Copernic, but I believe the cost is worth it based on the quality and speed of the product and their tech response time. They have a free version and I recommend if you want reliability and good tech support try them
read more
KS

Customer service very bad

Reviewed on 2020-11-28T03:27:40

Customer service very bad. They automatically renewed my subscription fee even I was not using the software.I contacted them for a refund immediately and it has been over 6 months now they have not refunded with money after over 1/2 done interactions via emails and means
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Athol Hill

Non-existent support, license deactivated, product useless

Reviewed on 2020-07-28T23:55:32

My license deactivated after changing my machine name. Support doesn't respond to queries for over 2 weeks.They are completely useless. Do not buy this product. I've had to shift to X1.
read more
David Hitchins

Same disappointing experience

Reviewed on 2020-07-11T05:24:30

Same disappointing experience. Copernic used to be SO GOOD but now it is virtually useless.It crashes continuously and I am now forced to find some other solution. Any ideas?
read more
TOM

STAY AWAY!!!!

Reviewed on 2020-06-02T20:39:44

over the last ~2 months I have had endless issues: crashes, lost the index. stooped working,... each time I had to contact customer support. they reply with answers that typically just waste more time. at this point i have effectively become a part of their QA team... After having several frustrating experiences in the last month and realizing that I spend more time debugging the product with them than working with it I eventually asked for my money back. The answer was 'no' because it's over 30 days from the purchase. The fact that the product most of the time doesn't work didn't change much for these guys. STAY AWAY FROM THIS LOUSY PRODUCT AND COMPANY!
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Neilsky

Slow, crashes OFTEN

Reviewed on 2020-05-27T03:56:00

I've been using Copernic Desktop Search since it was first launched, which must be 20 years ago.Up to version 6 it was great, so fast and reliable. Version 6 got a bit wobbly. A year ago I upgraded to version 7. Long story short, I had to revert to 6 because 7 was so buggy. So now a year later I think they must have fixed serious bugs, so installed the 7 trial. Trial license file didn't activate the extension (said it was expired). When I inquired, they asked ME if THEIR license file was valid. I'm a customer... how the heck would I know? So they sent another file and that registered the extensions. Now, 24 hours later, it has failed to start with Windows every time, even though the "start with Windows" box is checked. It takes a minute of twirling to produce any search result at all, and then often just shows the number of matching documents in the "type" header tabs with the results window empty. You have to run the query a second time to actually SEE the results. It crashes constantly, not only while twirling a search, but also while just indexing. It will disappear off screen, out of the system tray, and off the Windows Task list. Just like it did a year ago. It doesn't seem like the Copernic people care at all. Uninstalled. I'm off to find a "real" indexer. I suggest you save yourself the trouble and skip Copernic. It's no wonder they don't ask customers to complete a Trustpilot review.
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Karl Ernst Buddenbrock

The old (free)version really worked…

Reviewed on 2020-02-04T11:38:34

The old (free)version really worked well once customized. The 30 day trial for the new version gives one very little,and drip feeds based on payment. It is really poor. One doesn't know how much one is going to pay at the end, because every feature seeks to draw as much money out as possible.
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Kaarlo von Freymann

ICopernic customer service is non-existant.

Reviewed on 2019-02-16T20:19:55

I have been using Copernic for years. In the early days the program itself was unsatisfactory,but THE LATEST EDITION actually works well even with external raid drives that contain my back ups. But I had to write Copernic several times to finally get the download. But though I have a PayPal paid order # 90319035 (Febr. 2019) and working Copernic program they keep sending me reminders that my program has expired and NO amount of writing them gets any answer.. .
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